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Phone is still the best way to order pizza

dan.bulwinkle.net

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Re: Phone is still the best way to order pizza

#281

Post by madaxe_again »

SECProto wrote: post #141
MattGaiser wrote: post #3

That is the happy path. It has a lot more possible sources of error/time consumption than the app and there are many benefits to the app. 1. The line is busy. The app is next to never busy. 2. The line has static and you are not heard correctly. Especially problematic for delivery or complicated orders. Or they may get your name wrong. My first name is common and my last isn't great over the telephone. 3. You have to…

My typical phone order for pizza lasts about 20-30 seconds, and goes as follows: > "Hey could I get a large house special for pickup?" > "Yeah it'll be ready in 15-20" Then I go to the shop, tap the card while they grab the box with my phone number on it, and I leave. If it's a Friday, the time estimate is usually longer. Sometimes I'll order two.

Man. I phone, I order, I arrive 30 minutes later, and only then do they start making the pizza, so I sit and stare for 40 minutes, and then I pay my $40 and swear I’ll never do it again, until two weeks later.

Re: Phone is still the best way to order pizza

#282

Post by yoz-y »

bee_rider wrote: post #185
kzrdude wrote: post #105

Earlier quoted context omitted.

This is wild, I didn't know such default pizzas existed (my context: scandinavia)

Cheese pizza must be the default, right? It is the lack of toppings. Although whether they follow up to clarify about toppings must depend on the place. In my experience, if the guy on the phone is rude and lets you mess up your order, they are much more likely to produce a good pizza. Places will only be polite (or offer lots of options) if they can't compete on quality.

Never seen a place with a "default". If you ask for pizza it would be exactly like the root comment said. Even if you were to ask for no-toppings you still have to choose whether you want a cream or tomato base.

Re: Phone is still the best way to order pizza

#284

Post by seanmcdirmid »

I use the MOD Pizza app a lot, if I order MOD pizza in person I’ll go for a branded pizza since choosing ingredients is too troublesome. With the app, it’s easy enough to customize the pizzas being ordered. Couple that with online payment, and it’s just so easy to walk 5 minutes, grab my pizzas off the take out counter, and get home (the only reason to not use it is because pizza isn’t very healthy).

We have one Vietnamese restaurant nearby that doesn’t do app ordering, and a Thai me that does. Suffice it to say, we get lunch from the Thai one alot more than the Vietnamese one because it’s sooo much easier than calling the order in and then fumbling with a credit card to pay once there.

Facebook makes the sign up friction disappear, but if you don’t use Facebook, you wouldn’t get that benefit.

Re: Phone is still the best way to order pizza

#285

Post by seanmcdirmid »

AdamH12113 wrote: post #118
rafaele wrote: post #69

Earlier quoted context omitted.

Who is in the pizza "Big Three" anyway? Domino's, Pizza Hut, Little Caesars?

Today I learned that Little Caesar's is a bigger pizza chain than Papa John's[1]. As of 2018, the top five are: 1. Domino's, with 14,856 "units" and $12.2 billion in gross sales. 2. Pizza Hut, with 16,784 units and $12.0 billion in gross sales. 3. Little Caesar's, with 5,500 units and $4.0 billion. 4. Papa John's, with 5,199 units and $3.7 billion. 5. California Pizza Kitchen, with 267 units and $840 million. Everyth…

Hasn’t MOD Pizza effectively replaced California pizza kitchen (which closed all their locations in my metro after their 2020 bankruptcy) as the west coast choice (500 units, $390 million)? It helps that they don’t try to be a full service like California pizza kitchen and focus on just really custom pizza.

Re: Phone is still the best way to order pizza

#286

Post by brnt »

jimmyswimmy wrote: post #23

Most of the comments here are focused on the question of why you would prefer an app to calling. The author's point is a great one though, and something I've wondered a lot. Why should I create an account to order a pizza? The app should reduce friction even from the very first order. Instead it adds, and adds for every order... Got to go look up coupon codes! On the phone I just ask the guy what their best deal is i…

Apps and accounts are used for two things: to facilitate tracking and outsource administrative duties.

I do not install apps or create accounts.

Re: Phone is still the best way to order pizza

#288

Post by ryanlol »

oceliker wrote: post #183
ryanlol wrote: post #94

Earlier quoted context omitted.

But why would you care if the pizza place gets your name right? My name is difficult too, but I just don’t give restaurants my real name.

True, I go by Mike in Starbucks. I guess I can do the same there. I guess it hasn't occurred to me because I never actually called a pizza place :) My point about the accent is still valid in my opinion. It's difficult to call someone in a loud restaurant and and try to get a point across.

Oh yeah, I’d assume that most people hate calling restaurants :)

It’s been a loong time since I last phoned in a pizza order, but for restaurant reservations it’s a daily thing (lots of places do have tables even though online booking says “full”).

Re: Phone is still the best way to order pizza

#289

Post by windowsrookie »

bryanrasmussen wrote: post #266
rustandstardust wrote: post #262

Earlier quoted context omitted.

The author's point isn't a good one. You have an "account" regardless. Putting in your name and e-mail is near irrelevant since he indicated it might be reasonable to provide a credit card. Unless he can say, "Large Pizza for Pickup, I have a CC", which is usually the case. The only thing better about calling or app is dependent on when and how you want to pay.

>You have an "account" regardless. I think this might differ if you're in the U.S or out, here in Europe often it is like this: In the app/website you have an "account" that you get by entering data into form fields which takes a while, and which then gets stored into a database and is saved forever unless you go through some extra steps to make sure it doesn't which will be complicated by how well the app / website…

Possibly it is different in Europe. Here in the US, when you call in an order your address is also stored in a database forever and tied to your phone number. That is exactly why next time you call they already know your address.

Re: Phone is still the best way to order pizza

#290

Post by tluyben2 »

anamexis wrote: post #122
hnal943 wrote: post #108

Earlier quoted context omitted.

you don't order toppings? They don't ask?

"Plain pie" is New Yorkish for cheese pizza.

Margherita Pizza or just base with cheese (cannot imagine the latter)? Margherita makes sense for plain pie in more places around the world.
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