That is the happy path. It has a lot more possible sources of error/time consumption than the app and there are many benefits to the app. 1. The line is busy. The app is next to never busy. 2. The line has static and you are not heard correctly. Especially problematic for delivery or complicated orders. Or they may get your name wrong. My first name is common and my last isn't great over the telephone. 3. You have to…
> "Hey could I get a large house special for pickup?"
> "Yeah it'll be ready in 15-20"
Then I go to the shop, tap the card while they grab the box with my phone number on it, and I leave. If it's a Friday, the time estimate is usually longer. Sometimes I'll order two.