This raises several important issues. The first is that most people don't review things. No matter how easy it is the vast majority of the population just won't do it. The simpler you make it the more that will but the simpler it is the less useful it becomes. This has several important implications. - It makes local hard to scale because your audience size is that much smaller that reviews are far less reliable both…
Lone Yelp review dogs business owner
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Re: Lone Yelp review dogs business owner
#42How can a computer evaluate the 'realness' of a review? The idea of Yelp, crowdsourced business reviews, is great, but do we really prefer trusting super active web content contributors, seeking cyberspace attention, over experts (eg Zagats)?
I think they do things like filter out reviews from a user that has only posted one review, or if your name appears to be fake, etc. But who knows how exactly their algorithm works. They're afraid of competitors leaving negative reviews for a business and there's probably something to that, but there's no transparency about it. And they've been doing the extortion thing for a while now: http://dealbook.nytimes.com/20…
Re: Lone Yelp review dogs business owner
#43This raises several important issues. The first is that most people don't review things. No matter how easy it is the vast majority of the population just won't do it. The simpler you make it the more that will but the simpler it is the less useful it becomes. This has several important implications. - It makes local hard to scale because your audience size is that much smaller that reviews are far less reliable both…
That's a key part of it. They do two things: keep track of a "fair score," and sell to some of the businesses being scored. It's an inherent conflict of interest. And they have not taken any steps to mitigate it.
Google faces the same problem, but the AdWords auction mechanism diffuses the COI so the temptation to extortion is mitigated.
As some have pointed out farther down, newspapers and magazines have the same problem. Serious newspapers have a wall between editorial and advertising to mitigate the COI.
Re: Lone Yelp review dogs business owner
#44Extortion. This is the racket of the 21st Century. Once you got the eyeballs, you call every business in your database and threaten to cut its legs out from under it unless it pays up. Google's running more or less the same racket. It's "soft"...there are no threats, exactly. But imagine if the Chicago Tribune called vendors and threatened to run a miserable review of them if they didn't pay? So why hasn't that happe…
Re: Lone Yelp review dogs business owner
#45The article could have revealed that of the 18 "hidden" reviews, 14 were the only review by the Yelper and 11 were in a one week period. These are two of the main criteria for Yelp's filtering. I'm surprised people believe that Yelp would be so clumsy and unethical to simply penalize non-advertisers.
I'm surprised people think they wouldn't. They have the perfect hideout. Whatever the case they can always blame it on the "algorithm," and short of auditing their source code, nobody can really prove them otherwise.
[Full-disclosure: I'm friends with a good number of Yelp engineers who I expect would leave rather than take part in these such things, but I don't know any more about their codebase than any other non-Yelper.]
Re: Lone Yelp review dogs business owner
#46Earlier this summer, a Yelp salesman called Brader's house to ask if he wanted to advertise on the Yelp site. Yelp will never make it as a public company, which means that it should technically fizzle and die sooner rather than later. What they do isn't illegal, but it should be; its revenue model is unethical, sleazy, blackmailing, extortion.
Those are some pretty bold accusations based on rather thin evidence. Are you suggesting that such a service is incapable of running above-board? Is there anything Yelp could do to prove to you that it is operating in an ethical and reasonable manner?
Re: Lone Yelp review dogs business owner
#47This raises several important issues. The first is that most people don't review things. No matter how easy it is the vast majority of the population just won't do it. The simpler you make it the more that will but the simpler it is the less useful it becomes. This has several important implications. - It makes local hard to scale because your audience size is that much smaller that reviews are far less reliable both…
>>It's why I think companies like Google (disclaimer: I work for Google) should stay out the content business. Isn't AdSense content business?
Re: Lone Yelp review dogs business owner
#48Extortion. This is the racket of the 21st Century. Once you got the eyeballs, you call every business in your database and threaten to cut its legs out from under it unless it pays up. Google's running more or less the same racket. It's "soft"...there are no threats, exactly. But imagine if the Chicago Tribune called vendors and threatened to run a miserable review of them if they didn't pay? So why hasn't that happe…
Re: Lone Yelp review dogs business owner
#49In case you want to dig in deeper, Frank Brader's dog business on Yelp now has 4 stars from 5 reviews: http://www.yelp.com/biz/haus-von-brader-dog-obedience-traini... Justin G, the negative reviewer, was a Yelp Elite member from 2006-2008: http://www.yelp.com/user_details?userid=z25c9TyWY1TdVEGxkj34...
I wonder if "Elite" indicates paid? Yelp does pay, or has paid in the past, some reviewers.
Re: Lone Yelp review dogs business owner
#50In case you want to dig in deeper, Frank Brader's dog business on Yelp now has 4 stars from 5 reviews: http://www.yelp.com/biz/haus-von-brader-dog-obedience-traini... Justin G, the negative reviewer, was a Yelp Elite member from 2006-2008: http://www.yelp.com/user_details?userid=z25c9TyWY1TdVEGxkj34...
I'd get rid of the punitive filtering too if negative press came out. I wonder if "Elite" indicates paid? Yelp does pay, or has paid in the past, some reviewers.