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Lone Yelp review dogs business owner

chicagotribune.com

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Re: Lone Yelp review dogs business owner

#4
This raises several important issues.

The first is that most people don't review things. No matter how easy it is the vast majority of the population just won't do it. The simpler you make it the more that will but the simpler it is the less useful it becomes.

This has several important implications.

- It makes local hard to scale because your audience size is that much smaller that reviews are far less reliable both in frequency and volume; and

- Again I'll say something I've said here repeatedly: the value of so-called "social search" is limited to nonexistent because most people in your circle won't review anything.

Secondly, businesses like Yelp risk going down the comScore route. 10 years ago comScore was the source for visitor numbers, which drove advertising revenue. If you paid you got accurate numbers. If you didn't, comScore "guessed", and for some reason those numbers always seemed low, so much so that lots complained.

The problem is that comScore (and now Yelp) have an economic incentive to get people to advertise such that they are not impartial and site therefore cannot be trusted.

It's why I think companies like Google (disclaimer: I work for Google) should stay out the content business. We're great at connecting people to things they want. If we're one of those things they want then we have at least the potential for the appearance (if not the actuality) of impropriety, at the very least.

I just don't see local reviews and social search going, well, anywhere, certainly anytime soon.

Re: Lone Yelp review dogs business owner

#5
The obvious thing to do for the guy is to post a note explaining the situation on his website and link to Chicago Tribune's article. That should alleviate most if not all concerns of those who read that Yelp review.

(edit) And display the note only to those coming from Yelp.

Re: Lone Yelp review dogs business owner

#6
I use a great car rental service at LAX. I've tried to put a glowing review on their Yelp page to help them get business to no available. It doesn't even show up. I'm guessing this is because they choose not to advertise with yelp either?

I just wrote another review right now to test this out again, and my account shows I have written two with them. Why is Yelp not displaying these on their business page, and their star rating is unchanged?

Re: Lone Yelp review dogs business owner

#7
post #5

The obvious thing to do for the guy is to post a note explaining the situation on his website and link to Chicago Tribune's article. That should alleviate most if not all concerns of those who read that Yelp review. (edit) And display the note only to those coming from Yelp.

I would expect that the note is then buried or removed under Yelp's labyrinthine terms of service.

Re: Lone Yelp review dogs business owner

#8
Earlier this summer, a Yelp salesman called Brader's house to ask if he wanted to advertise on the Yelp site.

Yelp will never make it as a public company, which means that it should technically fizzle and die sooner rather than later. What they do isn't illegal, but it should be; its revenue model is unethical, sleazy, blackmailing, extortion.

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