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Hetzner cloud servers are now available in Ashburn USA

hetzner.com

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Re: Hetzner cloud servers are now available in Ashburn USA

#91

Post by kjaftaedi »

zyx321 wrote: post #83
kjaftaedi wrote: post #32

Earlier quoted context omitted.

I used a shortened version of my last name for my account details. It's difficult to pronounce, so I usually go by my preferred name. (They have my full name from my e-mail and credit card) I'm most upset that there was no opportunity to resolve this minor confusion amicably, and what really got me the most is that there was no attempt at an apology, considering the e-mail I got clearly stated that service would resu…

It was your fault. IANAL, but I'm reasonably sure that under German law a contract that you deliberately enter under a wrong name is retroactively void (von Anfang an nichtig). Sorry. When it comes to names, Germany doesn't f'k around.

This may very well be the case, which would only strengthen the need for posting such a warning so that other people are aware that they can have their data wiped due to minor trivialities.

Re: Hetzner cloud servers are now available in Ashburn USA

#92

Post by kjaftaedi »

echelon wrote: post #34
kjaftaedi wrote: post #20

Hetzner deleted all of my vms after getting erroneously flagged by their abuse department due to my account details. (nothing to do with my machines) They sent me an email saying my account was paused and to contact them to resolve it, which I did within half an hour. My account was reinstated minus all of my environment.. just a blank account. They deleted everything and told me they had no way to restore it. Beware…

Did you write a blog post or have any screenshots of emails to them? Anecdotes like these are enough to tarnish a brand forever in the minds of potential customers.

Here is basically the core of the communications.

https://imgur.com/a/y1dMhd2

Re: Hetzner cloud servers are now available in Ashburn USA

#93

Post by rudedogg »

zyx321 wrote: post #83
kjaftaedi wrote: post #32

Earlier quoted context omitted.

I used a shortened version of my last name for my account details. It's difficult to pronounce, so I usually go by my preferred name. (They have my full name from my e-mail and credit card) I'm most upset that there was no opportunity to resolve this minor confusion amicably, and what really got me the most is that there was no attempt at an apology, considering the e-mail I got clearly stated that service would resu…

It was your fault. IANAL, but I'm reasonably sure that under German law a contract that you deliberately enter under a wrong name is retroactively void (von Anfang an nichtig). Sorry. When it comes to names, Germany doesn't f'k around.

What about if you don’t use your middle name? Or make a typo?

Seems like a silly argument to say because the contract could be unenforceable you should expect them to delete your data.

The more likely scenario is a script or employee thought it was a fraud account, and deleted the vms.

Re: Hetzner cloud servers are now available in Ashburn USA

#96

Post by zyx321 »

kjaftaedi wrote: post #91
zyx321 wrote: post #83

Earlier quoted context omitted.

It was your fault. IANAL, but I'm reasonably sure that under German law a contract that you deliberately enter under a wrong name is retroactively void (von Anfang an nichtig). Sorry. When it comes to names, Germany doesn't f'k around.

This may very well be the case, which would only strengthen the need for posting such a warning so that other people are aware that they can have their data wiped due to minor trivialities.

May I ask what your native culture is? In Germany, you enter legal contracts under your legal name. It goes without saying.

Re: Hetzner cloud servers are now available in Ashburn USA

#97

Post by zyx321 »

rudedogg wrote: post #93
zyx321 wrote: post #83

Earlier quoted context omitted.

It was your fault. IANAL, but I'm reasonably sure that under German law a contract that you deliberately enter under a wrong name is retroactively void (von Anfang an nichtig). Sorry. When it comes to names, Germany doesn't f'k around.

What about if you don’t use your middle name? Or make a typo? Seems like a silly argument to say because the contract could be unenforceable you should expect them to delete your data. The more likely scenario is a script or employee thought it was a fraud account, and deleted the vms.

If the contract is unenforceable, Hetzner has no legal obligation to keep your data.

If you make a typo, you need to remedy the issue as soon as you become aware of it.

You need to use at least your first and last name, unless you are from a culture that does not use last names.

Re: Hetzner cloud servers are now available in Ashburn USA

#98

Post by kjaftaedi »

zyx321 wrote: post #96
kjaftaedi wrote: post #91

Earlier quoted context omitted.

This may very well be the case, which would only strengthen the need for posting such a warning so that other people are aware that they can have their data wiped due to minor trivialities.

May I ask what your native culture is? In Germany, you enter legal contracts under your legal name. It goes without saying.

Europe, but not Germany, but I am sure it similar everywhere.

I am not trying to express that I am absent of blame, but rather expressing frustration that there was no attempt to resolve the matter.

It was only a guess on their side about my name, and they jumped straight to deletion without knowing anything for certain.

This is the warning I wish to convey, that if you get caught up in such a mixup, that you may not expect some sort of due process.

Re: Hetzner cloud servers are now available in Ashburn USA

#99

Post by kjaftaedi »

zyx321 wrote: post #97
rudedogg wrote: post #93

Earlier quoted context omitted.

What about if you don’t use your middle name? Or make a typo? Seems like a silly argument to say because the contract could be unenforceable you should expect them to delete your data. The more likely scenario is a script or employee thought it was a fraud account, and deleted the vms.

If the contract is unenforceable, Hetzner has no legal obligation to keep your data. If you make a typo, you need to remedy the issue as soon as you become aware of it. You need to use at least your first and last name, unless you are from a culture that does not use last names.

I autofilled the form with my browser and was unaware of the issue until I got their e-mail.

There was no chance to remedy this.

I understand that they have no legal obligation to me, and am posting to make others aware that the company might not be interested in resolving conflicts with anything other than the heaviest of hammers.

Re: Hetzner cloud servers are now available in Ashburn USA

#100

Post by fooker »

kjaftaedi wrote: post #92
echelon wrote: post #34

Earlier quoted context omitted.

Did you write a blog post or have any screenshots of emails to them? Anecdotes like these are enough to tarnish a brand forever in the minds of potential customers.

Here is basically the core of the communications. https://imgur.com/a/y1dMhd2

Wow this is very unprofessional.

I'd think twice before hosting anything with them.

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