Australia next please!
It's great to know that we have Hetzner fans in Australia. We're always looking out for new locations. I'll make sure to share a +1 for Australia with our business development team. :) --Katie
Hetzner cloud servers are now available in Ashburn USA
81–90 of 131 posts
Re: Hetzner cloud servers are now available in Ashburn USA
#82Earlier quoted context omitted.
right - it is the reconciliation and followup that is the issue for me
If the account is in your name you're responsible for payment. But you can probably sue your manager for doing that. I don't see Hetzner's fault, they'll have to assume that you opened the account if it's in your name and was likely used by you.
No, having someone fraudulently use your name for a contract does not oblige you to pay for it and then go after the fraudster yourself.
Re: Hetzner cloud servers are now available in Ashburn USA
#83Earlier quoted context omitted.
Any details on what the alleged abuse was?
I used a shortened version of my last name for my account details. It's difficult to pronounce, so I usually go by my preferred name. (They have my full name from my e-mail and credit card) I'm most upset that there was no opportunity to resolve this minor confusion amicably, and what really got me the most is that there was no attempt at an apology, considering the e-mail I got clearly stated that service would resu…
It was your fault. IANAL, but I'm reasonably sure that under German law a contract that you deliberately enter under a wrong name is retroactively void (von Anfang an nichtig). Sorry. When it comes to names, Germany doesn't f'k around.
Re: Hetzner cloud servers are now available in Ashburn USA
#84Hetzner deleted all of my vms after getting erroneously flagged by their abuse department due to my account details. (nothing to do with my machines) They sent me an email saying my account was paused and to contact them to resolve it, which I did within half an hour. My account was reinstated minus all of my environment.. just a blank account. They deleted everything and told me they had no way to restore it. Beware…
I’m running $2500 worth of servers on Hetzner privately since 2015 and about $400 worth of VMs on Hetzner Cloud. The only instance of issues with them was Hetzner locking the outgoing traffic of a VM after it started bursting a few million packets to the local network in an infinite loop. I called them, they explained it, I fixed it and they unblocked it. Pretty happy with Hetzner. The traffic that goes over some of…
Just to re-iterate, you are a "regular customer" running 1PB/month outgoing-traffic, at $3000/month and have had no issues?
Re: Hetzner cloud servers are now available in Ashburn USA
#85I was hoping for dedicated servers, hetzners dedicated offerings are really great. Hopefully they'll add it soon.
Hi there - We are currently just focusing on the new location for cloud servers. Depending on how successfully things go there, we may consider adding other products in the future. But we will discuss that internally first before making any announcements. Sorry that I can't give you a firm yes or no answer. --Katie, Marketing, Hetzner Online
Thanks for the reply! Hope you pass along that for the ones of us only using dedicated an option to have that in NA would be greatly appreciated! Last I looked into deploying infra in both EU and NA I had to use multiple providers.
Re: Hetzner cloud servers are now available in Ashburn USA
#86Hetzner deleted all of my vms after getting erroneously flagged by their abuse department due to my account details. (nothing to do with my machines) They sent me an email saying my account was paused and to contact them to resolve it, which I did within half an hour. My account was reinstated minus all of my environment.. just a blank account. They deleted everything and told me they had no way to restore it. Beware…
As a long time Hetzner user I find this hard to believe. I have also gotten email from the security department but they respond always really quickly.
I got the feeling that they made a mistake following their own procedures, but I was told many times that this is how they treat everyone.
I posted screenshots of some communications in another reply.
Re: Hetzner cloud servers are now available in Ashburn USA
#87Earlier quoted context omitted.
Q1 2018
Hi there, I am very sorry that you had this negative experience back in 2018. If memory serves correctly, when we launched Hetzner Cloud during this time, there was a large surge in the number of fake accounts new customers tried to make. So I could imagine our teams being overly careful about new accounts, and especially if names didn't quite match up. Usually, we are able to restore data from locked servers/account…
Thank you for the response.
Your head of sales [name redacted] was the one that reinstated my account and called me "unprofessional" for using a shortened version of my last name.
He told me that it is not worth contacting people like me (his words), and suggested there was nothing wrong with their internal procedures and that they had no intention to do anything differently.
I understand that mistakes happen, and I do not absolve myself entirely, but I found the response to this particular incident overly offensive and accusatory for a mistake that I do believe to be an error in the way the incident was handled.
Re: Hetzner cloud servers are now available in Ashburn USA
#88Earlier quoted context omitted.
I used a shortened version of my last name for my account details. It's difficult to pronounce, so I usually go by my preferred name. (They have my full name from my e-mail and credit card) I'm most upset that there was no opportunity to resolve this minor confusion amicably, and what really got me the most is that there was no attempt at an apology, considering the e-mail I got clearly stated that service would resu…
It was your fault. IANAL, but I'm reasonably sure that under German law a contract that you deliberately enter under a wrong name is retroactively void (von Anfang an nichtig). Sorry. When it comes to names, Germany doesn't f'k around.
Well then Americans ought to use their nee Virginia region with caution?
Re: Hetzner cloud servers are now available in Ashburn USA
#89Earlier quoted context omitted.
I’m running $2500 worth of servers on Hetzner privately since 2015 and about $400 worth of VMs on Hetzner Cloud. The only instance of issues with them was Hetzner locking the outgoing traffic of a VM after it started bursting a few million packets to the local network in an infinite loop. I called them, they explained it, I fixed it and they unblocked it. Pretty happy with Hetzner. The traffic that goes over some of…
Just to re-iterate, you are a "regular customer" running 1PB/month outgoing-traffic, at $3000/month and have had no issues?
Yes.
Re: Hetzner cloud servers are now available in Ashburn USA
#90Hetzner deleted all of my vms after getting erroneously flagged by their abuse department due to my account details. (nothing to do with my machines) They sent me an email saying my account was paused and to contact them to resolve it, which I did within half an hour. My account was reinstated minus all of my environment.. just a blank account. They deleted everything and told me they had no way to restore it. Beware…
>>Beware hosting anything with them unless you keep backups with another provider. That should be true of any provider / data.. 3 is 1, 2 is none, and 1 is crazy... If you are not following 3-2-1 backup you are asking for trouble I dont care what provider or service you are using
They shut down my account within two weeks of me signing up, so I didn't get a chance to establish a fully production environment.
I did however lose a full two weeks of heavy effort.