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Hetzner cloud servers are now available in Ashburn USA

hetzner.com

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Re: Hetzner cloud servers are now available in Ashburn USA

#31

Post by Arnt »

PragmaticPulp wrote: post #19
jabiko wrote: post #15

Earlier quoted context omitted.

I don't think the location of the company matters. As far as the EU is concerned if you are serving an audience in the EU you have to comply even if you are hosting on AWS or any other hosting provider regardless of where you are in the world. IANAL, but I don't think this law is a relevant factor when picking your hosting provider.

Does the law specifically carve out exceptions for hosting companies? If there isn’t an explicit exception, then the cloud hosting company could also be subjected to the same requirements to remove censored content from their platform within 1 hour of receiving the notice. A hosting platform hosting user-provided code and content isn’t that much different than a forum platform hosting user-provided comments in the ey…

And the cloud hosting platform would have to react within one hour (at least usually). An autoreply saying "no" isn't a reaction, but a human answering is a reaction.

Re: Hetzner cloud servers are now available in Ashburn USA

#32

Post by kjaftaedi »

1cvmask wrote: post #29
kjaftaedi wrote: post #20

Hetzner deleted all of my vms after getting erroneously flagged by their abuse department due to my account details. (nothing to do with my machines) They sent me an email saying my account was paused and to contact them to resolve it, which I did within half an hour. My account was reinstated minus all of my environment.. just a blank account. They deleted everything and told me they had no way to restore it. Beware…

Any details on what the alleged abuse was?

I used a shortened version of my last name for my account details.

It's difficult to pronounce, so I usually go by my preferred name.

(They have my full name from my e-mail and credit card)

I'm most upset that there was no opportunity to resolve this minor confusion amicably, and what really got me the most is that there was no attempt at an apology, considering the e-mail I got clearly stated that service would resume "once steps are taken to remedy the situation"

I was very polite to them, but everyone I talked to at the company was telling me that it was my fault.

I've never left an encounter with a company feeling more frustrated.

Re: Hetzner cloud servers are now available in Ashburn USA

#33

Post by wardb »

TheFreim wrote: post #26
wardb wrote: post #16

I'm with OVH because of their NA presence (Canada). Prefer dedicated servers because of the bang for the buck. Hopefully that's in Hetzner's roadmap too

How is OVH these days? It's been years since I used them heavily, back when I was doing some game server stuff, and they were the standard in the community I was in.

besides the short network outage a few weeks ago it has been rock solid for me in the CA datacenter

Re: Hetzner cloud servers are now available in Ashburn USA

#34

Post by echelon »

kjaftaedi wrote: post #20

Hetzner deleted all of my vms after getting erroneously flagged by their abuse department due to my account details. (nothing to do with my machines) They sent me an email saying my account was paused and to contact them to resolve it, which I did within half an hour. My account was reinstated minus all of my environment.. just a blank account. They deleted everything and told me they had no way to restore it. Beware…

Did you write a blog post or have any screenshots of emails to them?

Anecdotes like these are enough to tarnish a brand forever in the minds of potential customers.

Re: Hetzner cloud servers are now available in Ashburn USA

#35

Post by janmo »

kjaftaedi wrote: post #20

Hetzner deleted all of my vms after getting erroneously flagged by their abuse department due to my account details. (nothing to do with my machines) They sent me an email saying my account was paused and to contact them to resolve it, which I did within half an hour. My account was reinstated minus all of my environment.. just a blank account. They deleted everything and told me they had no way to restore it. Beware…

That's definitively an unacceptable behaviour.

Re: Hetzner cloud servers are now available in Ashburn USA

#37

Post by Bellamy »

kjaftaedi wrote: post #20

Hetzner deleted all of my vms after getting erroneously flagged by their abuse department due to my account details. (nothing to do with my machines) They sent me an email saying my account was paused and to contact them to resolve it, which I did within half an hour. My account was reinstated minus all of my environment.. just a blank account. They deleted everything and told me they had no way to restore it. Beware…

As a long time Hetzner user I find this hard to believe. I have also gotten email from the security department but they respond always really quickly.

Re: Hetzner cloud servers are now available in Ashburn USA

#38

Post by mrweasel »

wardb wrote: post #33
TheFreim wrote: post #26

Earlier quoted context omitted.

How is OVH these days? It's been years since I used them heavily, back when I was doing some game server stuff, and they were the standard in the community I was in.

besides the short network outage a few weeks ago it has been rock solid for me in the CA datacenter

They also had small issue in Strasbourg earlier this year.

Re: Hetzner cloud servers are now available in Ashburn USA

#39

Post by Bellamy »

Hetzner claims to use 100% green energy:

https://www.hetzner.com/managed-server https://www.hetzner.com/unternehmen/umweltschutz/

I heard from reliable sources that it's total greenwashing and bullshit, but I don't know how to research that further.

Makes sense though if they are so much cheaper than others.

Re: Hetzner cloud servers are now available in Ashburn USA

#40

Post by polycaster »

Bellamy wrote: post #39

Hetzner claims to use 100% green energy: https://www.hetzner.com/managed-server https://www.hetzner.com/unternehmen/umweltschutz/ I heard from reliable sources that it's total greenwashing and bullshit, but I don't know how to research that further. Makes sense though if they are so much cheaper than others.

Mind to share your sources when making claims like this?
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