Earlier quoted context omitted.
One of the best people I've ever worked with used this approach. "I'm going to ask stupid questions now." and "Just so I'm understanding the problem, ." were two phrases she used all the time . I am surprised at how difficult it has been to emulate her technique. Feeling comfortable asking the obvious questions is one half of the battle, but the other, more difficult half, is knowing what obvious questions to ask. Mo…
VP in my org does this, and it really disarms the room. She’s big on that exact phrase of “this could be a really stupid question, but…” She’s also really good about making sure other people are rewarded for doing the same by reassuring someone asking what might be a dumb question as, “that’s a a great question and I’m sure others were wondering the same…” before responding. Great leadership, IMO.
This was great for two reasons: 1. it builds up large common ground for understanding; 2. if someone in a leadership position does this, others will not feel ashamed of asking questions that they think may be basic.