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AT&T says it has big problems. A T-Mobile salesman showed me how big

zdnet.com

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Re: AT&T says it has big problems. A T-Mobile salesman showed me how big

#31

Post by queuebert »

bombcar wrote: post #12
bognition wrote: post #8

Last Monday I bought 2 iphone 13 pros. One from Apple and the other from Verizon. (The Apple Store app on my phone wouldn't let me upgrade a number that wasn't attached to my iCloud account. So I stupidly bought it from verizon) We got the 13 pros in the mail on friday and neither me nor my wife liked the phone and we decided to return them. The return with Apple was easy and smooth. At the verizon store the manager…

The fact you haven’t switched lines yet speaks volumes for where they have you. Right where they want you.

So many companies seem to make it their business model to manipulate laws and the market to force you to stay with them instead of trying to do a good job so that you want to stay with them.

It can't cheaper or easier to do the former, so I suspect it's due to a sort of pervasive psycopathy.

Re: AT&T says it has big problems. A T-Mobile salesman showed me how big

#33

Post by petarb »

I’ve had T-Mobile for over 10 years in the SF Bay Area and can confirm T-Mobile is actually decent to deal with and service was good. I recently had to switch service to AT&T because they’re the only one with a service tower near my house in Marin. The AT&T employees were a PITA to deal with when getting a SIM so I just ended up ordering one on Amazon for a couple bucks and activated it via phone.

Re: AT&T says it has big problems. A T-Mobile salesman showed me how big

#34

Post by ianmf »

I am tired of dealing with cellphone services providers. I treat them as such, a service company. I buy my phones from directly from apple, never from ATT. I simply pay my monthly bill and when I upgrade, I hustle to have the "activation fee" waived. I have 6 lines under my plan, they usually give in. Maybe I should start looking into Business account like someone else mentioned here.

Re: AT&T says it has big problems. A T-Mobile salesman showed me how big

#35

Post by selimthegrim »

artificialLimbs wrote: post #19
bluedino wrote: post #15

Earlier quoted context omitted.

Too bad their coverage in smaller cities and rural areas is still pretty bad.

Out in the sticks of Arkansas, my iPhone 12 popped up a 5G signal a few days ago. Have no idea where that tower could possibly be. Going to be sending the drone to scout it soon. Were on Verizon, but have switched to Ting, which does use Verizon towers. Could they be showing 4G services as 5G?

Ting will be using ATT soon as part of the Dish deal.

Re: AT&T says it has big problems. A T-Mobile salesman showed me how big

#36

Post by artificialLimbs »

selimthegrim wrote: post #35
artificialLimbs wrote: post #19

Earlier quoted context omitted.

Out in the sticks of Arkansas, my iPhone 12 popped up a 5G signal a few days ago. Have no idea where that tower could possibly be. Going to be sending the drone to scout it soon. Were on Verizon, but have switched to Ting, which does use Verizon towers. Could they be showing 4G services as 5G?

Ting will be using ATT soon as part of the Dish deal.

Hope not. I'll have to drop them if so, as ATT has no service where I am. I was told Ting operates off of either one, and you can choose.

Re: AT&T says it has big problems. A T-Mobile salesman showed me how big

#37

Post by RKearney »

orangepurple wrote: post #27
bluedino wrote: post #15

Earlier quoted context omitted.

Too bad their coverage in smaller cities and rural areas is still pretty bad.

100% FALSE Check 4G coverage with cellmapper.net Make sure your phone supports Band 71 - it's everywhere nowadays - and band lock your modem to band 41 for crazy speeds in congested metro areas.

As someone with both Verizon and T-Mobile on the same phone using dual-SIM, I can confirm that T-Mobile's coverage is worse than Verizon.

Re: AT&T says it has big problems. A T-Mobile salesman showed me how big

#38

Post by selimthegrim »

artificialLimbs wrote: post #25
atty wrote: post #5

Completely anecdotal, but as someone who has used ATT and Comcast for internet, and ATT and Verizon for mobile, I’ve had better luck with both Comcast and Verizon with customer service. Which is really saying something, because I’m pretty sure Comcast and Verizon are some of the most hated brands in the US, and not for no reason. I’d love to give T-Mobile a try, but it seems like every year there’s a new massive secu…

I switched to Ting recently at a co-workers suggestion after switching to Mint (total nightmare). It's been cheap and great, and they use Verizon towers. I have no affiliation, just a happy customer.

I thought about leaving Ting for the ATT Walmart prepaid plan but will stay put for now.

Re: AT&T says it has big problems. A T-Mobile salesman showed me how big

#40

Post by ethbr0 »

dimmke wrote: post #29
bognition wrote: post #8

Last Monday I bought 2 iphone 13 pros. One from Apple and the other from Verizon. (The Apple Store app on my phone wouldn't let me upgrade a number that wasn't attached to my iCloud account. So I stupidly bought it from verizon) We got the 13 pros in the mail on friday and neither me nor my wife liked the phone and we decided to return them. The return with Apple was easy and smooth. At the verizon store the manager…

I have used t mobile for like a decade. They’re a better carrier, but I have had terrible experiences in their stores before too. You’re at the mercy of randoms working retail. The best experience is no experience. Just buy your phone directly from Apple and perform the SIM swap yourself. Apple’s stores are worse than the ATT situation in this article. For most of COVID you literally could not walk in and get added t…

> You’re at the mercy of randoms working retail.

So true, even for Apple or (insert beloved company here). Between the turnover, low salaries, and the terrible scheduling patterns, you're blessed if you get someone who doesn't assault customers.

Consequently, most retail seems to focus on training employees to "not be bad" vs "being more good."

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