AT&T says it has big problems. A T-Mobile salesman showed me how big
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Re: AT&T says it has big problems. A T-Mobile salesman showed me how big
#2Yeah, T-Mo may fighting a better fight, but their security issues dog them. Maybe the average consumer doesn’t care, but I find it hard to champion a brand that gives such a half effort to protecting their customers’ information.
Re: AT&T says it has big problems. A T-Mobile salesman showed me how big
#3I can't say I'm surprised. my experience with my grandmother has been that ATT is either predatory or useless.
I haven't bought anything in an att store in years - every iPhone I get comes straight from apple.
Re: AT&T says it has big problems. A T-Mobile salesman showed me how big
#4I believe what they said happened, as it happened. Although, I'm not sure it is constructive to extrapolate it to either AT&T or T-Mobile as a brand though.
I've been on both networks at various points and my recommendation is to check Google Map Reviews before heading to either one's stores as some are consistently dreadful and others are fine/good.
Both get licked by Apple's stores though, but the staffing difference is very apparent upon entry (I'd guesstimate 100% more floor staff in Apple).
At least they aren't as bad/predatory/unpleasant as car dealerships though. When I'd pick dental appointments over car shopping/buying, you know it is egregious. They turn what could be a "fun" experience into a stressful annoyance.
Re: AT&T says it has big problems. A T-Mobile salesman showed me how big
#5Completely anecdotal, but as someone who has used ATT and Comcast for internet, and ATT and Verizon for mobile, I’ve had better luck with both Comcast and Verizon with customer service. Which is really saying something, because I’m pretty sure Comcast and Verizon are some of the most hated brands in the US, and not for no reason.
I’d love to give T-Mobile a try, but it seems like every year there’s a new massive security breach…. It does not inspire confidence.
Re: AT&T says it has big problems. A T-Mobile salesman showed me how big
#6Yeah, T-Mo may fighting a better fight, but their security issues dog them. Maybe the average consumer doesn’t care, but I find it hard to champion a brand that gives such a half effort to protecting their customers’ information.
How the tables turn. Have we forgotten that Snowden revealed all the phone companies handed over data/back doors to the NSA except TMobile?
There is no perfect carrier; the best you can do is pick the one least likely to sell you out or get hacked today.
Re: AT&T says it has big problems. A T-Mobile salesman showed me how big
#7AT&T's (corporate) store service is absolutely terrible. I have money, a working phone (or the SIM from a broken phone), and want to upgrade. Why can't I hand you the money and get a new phone without 20 minutes of tapping around on an iPad? And god forbid you have a business account, then it'll take thirty or forty minutes because they have to look through your account to see if there's anything to fix, and then sometimes there's some flow for a business account that doesn't exist in their iPad app so they have to go to a PC. It's like the Apple Store problem except 10x worse since there's rarely anybody else in the AT&T store when I go there.
I kept my last phone well after I should've probably replaced it because I didn't want to go to the store. Maybe they should try some secret shopping, it might show the flaws. Impulse buying a phone (not that it's something you should do, but probably something they want to encourage since nobody buys new phones anymore) is absolutely impossible right now.
(What I'd really prefer is if they'd just allow me to give them money and just hand me the new phone, but inevitably there's some account crap that happens where the new phone won't activate properly and I have to get another phone to call 611 and figure it out.)
Edit: It might just be because of my families phones being on a business account. We've tried to upgrade (or just buy the darn phone without a contract/loan) through the Apple Store before but they won't do it because their POS system can't handle AT&T's business accounts, and even unlocked devices need to be notated there for some reason.
Re: AT&T says it has big problems. A T-Mobile salesman showed me how big
#8Last Monday I bought 2 iphone 13 pros. One from Apple and the other from Verizon. (The Apple Store app on my phone wouldn't let me upgrade a number that wasn't attached to my iCloud account. So I stupidly bought it from verizon)
We got the 13 pros in the mail on friday and neither me nor my wife liked the phone and we decided to return them.
The return with Apple was easy and smooth. At the verizon store the manager immediately challenged me on why I was returning it. I said it was too big for my wife, he then asked what phone she had and then pulled up a chart showing how the two devices were effectively the same size. He claimed my wife was lying and that she would be fine with the 13 pro. I replied with thanks but my wife didn't want the phone so I'd like to return it. He then put me in a queue and told me the return would have a $50 restocking fee.
The entire return experience was so terrible and hostile I almost walked to another carrier's store and moved all my lines. I may still do that.
The overall experience did renew my desire to NEVER buy a device with verizon again.
I can imagine that ATT and Verizon are largely in the same place, they're the behemoths in the market and no longer have to innovate for market share. So the way they increase margins is by fleecing their customers with "activation fees" and "restocking fees".
Its great to hear that TMobile is stepping up the customer service game. This may be enough for me to switch.
Re: AT&T says it has big problems. A T-Mobile salesman showed me how big
#9> The problem is I'm iPhone If you have just one Android person on a group text, it throws everything
Heh, for me it would be a reason to ditch something like that immediately. Lock-in irritates me.
Re: AT&T says it has big problems. A T-Mobile salesman showed me how big
#10AT&T's (corporate) store service is absolutely terrible. I have money, a working phone (or the SIM from a broken phone), and want to upgrade. Why can't I hand you the money and get a new phone without 20 minutes of tapping around on an iPad? And god forbid you have a business account, then it'll take thirty or forty minutes because they have to look through your account to see if there's anything to fix, and then som…
Better than me, I had extensive up-sell attempts.