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AT&T says it has big problems. A T-Mobile salesman showed me how big

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Re: AT&T says it has big problems. A T-Mobile salesman showed me how big

#21
post #9

> The problem is I'm iPhone If you have just one Android person on a group text, it throws everything Heh, for me it would be a reason to ditch something like that immediately. Lock-in irritates me.

Agreed - the solution to vendor lock-in should be getting out as fast as possible, not buying into it further.

Re: AT&T says it has big problems. A T-Mobile salesman showed me how big

#22

Last Monday I bought 2 iphone 13 pros. One from Apple and the other from Verizon. (The Apple Store app on my phone wouldn't let me upgrade a number that wasn't attached to my iCloud account. So I stupidly bought it from verizon) We got the 13 pros in the mail on friday and neither me nor my wife liked the phone and we decided to return them. The return with Apple was easy and smooth. At the verizon store the manager…

Too bad their coverage in smaller cities and rural areas is still pretty bad.

Yeah, I’ve been quite happy with T-Mobile as my personal carrier for the last 7 years or so. Up until recently I had an AT&T phone for work, but the new company is T-Mobile. I’m on the road a lot didn’t realize how much I took for granted with AT&T tethering speeds. Even in greater LA area, the tethering seems markedly worse with T-Mobile (N=1).

Re: AT&T says it has big problems. A T-Mobile salesman showed me how big

#23

Earlier quoted context omitted.

Too bad their coverage in smaller cities and rural areas is still pretty bad.

Out in the sticks of Arkansas, my iPhone 12 popped up a 5G signal a few days ago. Have no idea where that tower could possibly be. Going to be sending the drone to scout it soon. Were on Verizon, but have switched to Ting, which does use Verizon towers. Could they be showing 4G services as 5G?

Nah.. only AT&T does that :P

Re: AT&T says it has big problems. A T-Mobile salesman showed me how big

#24
post #12

Last Monday I bought 2 iphone 13 pros. One from Apple and the other from Verizon. (The Apple Store app on my phone wouldn't let me upgrade a number that wasn't attached to my iCloud account. So I stupidly bought it from verizon) We got the 13 pros in the mail on friday and neither me nor my wife liked the phone and we decided to return them. The return with Apple was easy and smooth. At the verizon store the manager…

The fact you haven’t switched lines yet speaks volumes for where they have you. Right where they want you.

I don't think it's that simple. There's a lot involved in switch carriers, and it's worth taking the time to cool down from the initial frustration and evaluate your options more objectively.

Re: AT&T says it has big problems. A T-Mobile salesman showed me how big

#25
post #5

Completely anecdotal, but as someone who has used ATT and Comcast for internet, and ATT and Verizon for mobile, I’ve had better luck with both Comcast and Verizon with customer service. Which is really saying something, because I’m pretty sure Comcast and Verizon are some of the most hated brands in the US, and not for no reason. I’d love to give T-Mobile a try, but it seems like every year there’s a new massive secu…

I switched to Ting recently at a co-workers suggestion after switching to Mint (total nightmare). It's been cheap and great, and they use Verizon towers. I have no affiliation, just a happy customer.

Re: AT&T says it has big problems. A T-Mobile salesman showed me how big

#27

Last Monday I bought 2 iphone 13 pros. One from Apple and the other from Verizon. (The Apple Store app on my phone wouldn't let me upgrade a number that wasn't attached to my iCloud account. So I stupidly bought it from verizon) We got the 13 pros in the mail on friday and neither me nor my wife liked the phone and we decided to return them. The return with Apple was easy and smooth. At the verizon store the manager…

Too bad their coverage in smaller cities and rural areas is still pretty bad.

100% FALSE

Check 4G coverage with cellmapper.net

Make sure your phone supports Band 71 - it's everywhere nowadays - and band lock your modem to band 41 for crazy speeds in congested metro areas.

Re: AT&T says it has big problems. A T-Mobile salesman showed me how big

#28

I'm a (happy) T-Mobile customer and my favorite thing about them is that in 5+ years I've never had to go into a store. Their website was functional but not super intuitive a few years ago, but it keeps getting better, and upgrading my iPhone 11 to a 13 last week, and also my plan at the same time, was seamless. And now that I have 5G for the first time ever I'm shocked to be getting upwards of 400M down. I don't thi…

Just a note I actually took my new phone into a brick and mortar and apparently my sim was so old it didn’t have all the new frequencies on it! So especially switching to 5G I’d recommend anyone else to go in once a few years

My new iPhone uses a T-Mobile eSIM, I didn't even have a choice, that was just the default. The SIM in my old phone was deactivated.

Re: AT&T says it has big problems. A T-Mobile salesman showed me how big

#29

Last Monday I bought 2 iphone 13 pros. One from Apple and the other from Verizon. (The Apple Store app on my phone wouldn't let me upgrade a number that wasn't attached to my iCloud account. So I stupidly bought it from verizon) We got the 13 pros in the mail on friday and neither me nor my wife liked the phone and we decided to return them. The return with Apple was easy and smooth. At the verizon store the manager…

I have used t mobile for like a decade. They’re a better carrier, but I have had terrible experiences in their stores before too. You’re at the mercy of randoms working retail.

The best experience is no experience. Just buy your phone directly from Apple and perform the SIM swap yourself.

Apple’s stores are worse than the ATT situation in this article. For most of COVID you literally could not walk in and get added to a waiting list, you had to make an appointment. And each store had rude security guards shooing people away. It might actually still be like that.

It sounds like he got lucky and had a positive experience with one person but that doesn’t scale at all.

Re: AT&T says it has big problems. A T-Mobile salesman showed me how big

#30

Last Monday I bought 2 iphone 13 pros. One from Apple and the other from Verizon. (The Apple Store app on my phone wouldn't let me upgrade a number that wasn't attached to my iCloud account. So I stupidly bought it from verizon) We got the 13 pros in the mail on friday and neither me nor my wife liked the phone and we decided to return them. The return with Apple was easy and smooth. At the verizon store the manager…

Ironically, I just switched away from TMobile to AT&T due to the recent data breach.
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