I don't get Amazon's play here. Just charge me more money for items, and pay your people well. I'd rather have a happy safe driver than a miserable one at the end of his or her rope, all so I could save a dollar. Reminds me of Papa John complaining giving his employees healthcare would make prices go up 14 cents per pizza. Seriously? Who cares about 14 cents when ordering a pizza... Amazon's entire value to me is fas…
>>Amazon's entire value to me is fast delivery. Definitely not lowest prices, and definitely not quality. Proper back-handed compliment! I'd agree, but adding on that 'customer service' is a key part of their value offering. To me (n=1), it's their moat. I'd be gone without it.
Walmart online has a nice return system similar to AMZ - actually even better as they will send a pickup to your house for most things. But if you need a human, good luck getting anything done.