Live data from Hacker News

Amazon knew seller data was used to boost company sales

politico.eu

111–120 of 466 posts

Re: Amazon knew seller data was used to boost company sales

#111

Earlier quoted context omitted.

I'm curious what kind of access Amazon would have to your data as a retailer running on AWS. Not in a technical sense, I'm a software engineer, I understand what data _is_ there, but more to the extent of, do they go out of their way to identify you, an AWS customer as a retail business and use that _retail_ data in ways such as described by the original complaint here? If the answer is anything other than "they defi…

Yes, of course they do. There was a post on here about a year ago from someone in the "Amazon profitability team" that involved digging through customers AWS instances to see what they could learn or duplicate for Amazon.

I'm more than a little disturbed by that response, can you back that bold accusation up with some references?

I _need_ to read more about this (about to begin a migration to AWS, not retail though).

Re: Amazon knew seller data was used to boost company sales

#112
post #101
post #92

Earlier quoted context omitted.

Given everything mentioned in your comment, I don't see how it implies that amazon can't cast a dragnet at some level you're not aware of.

Let's put it in terms of business. What does Amazon gain reading the data of retailers in AWS that they don't already have? How much more money would this make them? How much brand damage and lost of business to AWS (their most profitable organization) would they lose if this were to leak? The more prevalent their use of this AWS customer data, the higher the chance it gets leaked. Why do you think Amazon, one of the…

Info about what products sell well? Amazon has a thriving white label business and they can use it to decide what to make.

Re: Amazon knew seller data was used to boost company sales

#114
post #94

Amazon should be split into separate independent companies - logistics, AWS, marketplace and whatever else they do now. We need laws that will limit growth of companies to become too big to fail and have all the money to buy laws, destroy competition and in general do as they please without consequences. It's a loophole in capitalism that has to be closed. Big businesses should follow the same rules as your mom and p…

> too big to fail How is Amazon "too big to fail" in your opinion? That phrase "I think they're too large", it means that a business is so central to the functioning on the broader economy and to several other industries that their failure would tank the whole economy. Think Boeing or JP Morgan Chase Bank. > and have all the money to buy laws, What exact laws has Amazon bought?

"too big to fail" means that a business has friends in the legislature and can keep on acting like the local affluent drunk teenager who somehow manages to crash all their parents cars without getting a DUI.

If we have businesses that are "too big to fail" then why bother having a market economy?

Re: Amazon knew seller data was used to boost company sales

#115
post #52

Earlier quoted context omitted.

Amazon the marketplace isn’t terribly innovative. It’s a marketplace supported by fantastic logistics, and most of it is backed by USPS anyways. There’s only so much you can do to remove the pains from buyers, sounds like we’re there.

> It’s a marketplace supported by fantastic logistics, and most of it is backed by USPS anyways. Not any more, USPS was only used for shipping anyway. Amazon has shifted to vertical integration wherever they can - they run everything they can, from air freight (with https://en.wikipedia.org/wiki/Amazon_Air ) over their infamous warehouses to last-mile delivery with either in-house staff or "contractor" schemes set up…

That last bit is an "innovation" I would (and have, when I could) pay many for to avoid. My mailman knows where I live, can enter the building with a key and knows my door. Amazon contractors keep calling me an hour ahead "will I be there?" then can't deliver the parcel to a nearby post office when I'm not. Over the last year of work-from-home this wasn't much of an issue but when you have a regular office job it can take a few days to get that parcel.

Re: Amazon knew seller data was used to boost company sales

#116

Earlier quoted context omitted.

I'm curious what kind of access Amazon would have to your data as a retailer running on AWS. Not in a technical sense, I'm a software engineer, I understand what data _is_ there, but more to the extent of, do they go out of their way to identify you, an AWS customer as a retail business and use that _retail_ data in ways such as described by the original complaint here? If the answer is anything other than "they defi…

Yes, of course they do. There was a post on here about a year ago from someone in the "Amazon profitability team" that involved digging through customers AWS instances to see what they could learn or duplicate for Amazon.

Source please?

Re: Amazon knew seller data was used to boost company sales

#117
post #99
post #89

Earlier quoted context omitted.

It's pretty amazing to me how unsophisticated the filters and search criteria are. There are so many products where I'd like to filter or sort on weight (for instance) and it simply isn't possible. Nonetheless as a semi-monopoly you are rarely compelled to innovate like a smaller company is.

They can do better, no doubt, but it is a problem that sounds like it should be easy to solve, but becomes really rather tricky at Amazon’s scale and with their catalogue size, speed of updates to it, and general dependency on the quality of data provided by the sellers. Try defining good filter values when you have thousands of product categories with millions of products, many of which have poorly defined attribute…

Nothing is trivial at that size but given the immense resources and market power at their disposal, I find it more convincing that it's just not a priority because their market position is already too secure.

I heard similar excuses back in the IE6 heyday for how improving the browser was "hard". Realistically 94% market share just meant that it wasn't broken from Microsoft's perspective.

Re: Amazon knew seller data was used to boost company sales

#118
post #65

Earlier quoted context omitted.

> The price would regulate itself by offer/demand balance and you would still be able to buy it if you can afford it. No, not really. I shopped around. I picked the best for me. I want to buy from that company but it is already at your 10% limit. What then? Can I actually buy what I want?

if a company is maxing their sells, don't you think they will raise the price?, and play at a 9%, so there will be always room for new buyers willing to pay the price. And honestly is hard to debate because it's an vaguely defined hypothetical, I guess we are talking about situations where the state limits how much you can produce. I think is already happening if you think about Spanish Olive Oil for example, EU limi…

> a company is maxing their sells, don't you think they will raise the price?

I said nothing about price. It is irrelevant. I shopped for a product and that particular company had exactly what I want, and they offer it in a way that makes it the absolute best option for my preference. The choice was made. The company wants to sell the product, I want to buy that product from them, but they hit 10% market share. What then? Am I free to buy what I want from who I want to buy it from?

Re: Amazon knew seller data was used to boost company sales

#119
post #9

"we have a policy against this, but we violate it all the time"

Is there a maxim for this? When a group of people are highly incentivized to do something bad, they'll conspire to do something bad. Don't call me a conspiracy theorist.

It's basically Murphy's law

Re: Amazon knew seller data was used to boost company sales

#120

Earlier quoted context omitted.

Amazon != AWS. As someone who has access to customer data in AWS, I'm very limited in what information I can access (to the point where it actively makes my job in Premium Support harder than it would be otherwise). I also have to provide a legitimate business reason for access to data. Not only is there an audit trail for what I do internally, but any calls I make to review customer data is published in the customer…

> This report has 0 to do with AWS Same company, leadership and culture. If you compete with Amazon, or could compete, it would be pretty stupid to put your jewels on AWS.

Different leadership and largely different culture. Or are you just making assumptions?

Being on AWS works for Netflix, Disney+, and a lot of other streaming services I won't mention. ESPN and Fox Sports both use AWS. A lot of incredibly visible companies that offer cloud storage white-label S3. Tons of game studios use AWS.

A lot of successful companies are pretty stupid I guess. But I'm not going to spend my time trying to refute conspiracy theories about AWS. You do you boo-boo.

Post reply on HN