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Google Analytics: Stop feeding the beast

casparwre.de

211–220 of 401 posts

Re: Google Analytics: Stop feeding the beast

#211
I've come to believe that it's very difficult to operate a business relying on paid access over the Internet. Since consumers are already paying Internet providers $60 / month for this privilege, your customers will balk unless you do something different and better. This explains the non-straightforward ways Internet companies operate and why some make such absurd amounts of money.

Some are very niche paid businesses like SaaS or privacy-focused mail that provide very specific and uniquely tailored services to a small set of clients. These are probably the easiest to understand, as at their core is a simple, logical transaction. However, they don't defeat companies like Google at scale due to the fact that not many people want to pay for bits that they already pay their Internet provider to deliver, and the fact that accommodating everyone's needs in such a business is overly costly.

All the gargantuan scalable platforms are not really selling a technology - technology is the vehicle connecting customers to their service. Their real money maker lies outside the Internet, whether it is shipping and merchandise (Amazon), or selling an audience (Google/Facebook). I find it to be a similar scenario to McDonalds's famous franchise business model of owning the land the burger is made on, while not selling the burger itself. If you want real customer service, you need to find the local restaurant in your area and pay more (Plausible/Fathom, Hey.com, Fastmail).

A common trend in response to this kind of environment has been to offer some services for free and drive users to pay more for specific use cases if they need to (especially power users and enterprises). However, doing this kind of monetization wrong can easily lobotomize your business and push users away, as seen with the ongoing news media crisis and paywalls. And it also turns out that companies used to one kind of business model find it difficult to pivot to others, for example with Google's continual failure to make paid services.

In all cases, when looking at the Internet you need to examine your customers (or your needs) and focus on accessing them, even if that means tearing down any conventions you already have. This can apply to anything from the news media looking to fully digitize, or independent bloggers looking for analytics that serves them.

Re: Google Analytics: Stop feeding the beast

#212
post #3

Here's a crazy idea: Don't use analytics at all but focus on your product. If your success relies solely on "improving conversions" by tracking your users and then changing the position and color of your "Checkout" button then maybe try setting yourself apart such that customers want to buy your product even despite an obnoxious purchasing flow. Only then start optimizing it. More serious thoughts: Google Analytics i…

100% agree.

I used to be a very "analytics focused" product manager until I joined an enterprise software company that hardly uses them and is wildly successful.

We're succesful because we talk to our users about everything. I spend most of my time talking to customers and watching them use the software. We occasionally use analytics to help us validate hypotheses or assumptions, but that's always complimented with a full range of qualitative methods.

Analytics can help with observation, but it'll never give you the "why". In my experience only observation and a lot of conversations will get you there.

Re: Google Analytics: Stop feeding the beast

#213
post #3

Here's a crazy idea: Don't use analytics at all but focus on your product. If your success relies solely on "improving conversions" by tracking your users and then changing the position and color of your "Checkout" button then maybe try setting yourself apart such that customers want to buy your product even despite an obnoxious purchasing flow. Only then start optimizing it. More serious thoughts: Google Analytics i…

> Are the insights from Analytics really valuable enough to justify the cost?

Yes. It is especially important when you are running ads and want to make sure you are getting the most bang for your buck in ad spend.

Re: Google Analytics: Stop feeding the beast

#214
post #3

Here's a crazy idea: Don't use analytics at all but focus on your product. If your success relies solely on "improving conversions" by tracking your users and then changing the position and color of your "Checkout" button then maybe try setting yourself apart such that customers want to buy your product even despite an obnoxious purchasing flow. Only then start optimizing it. More serious thoughts: Google Analytics i…

> Don't use analytics at all but focus on your product. Huh? Analytics is how you focus on your product. By instrumenting your product with analytics, you can find out if customers are using your new useful feature or if they can't find it. If they're performing a task quickly because it's easy, or slowly because they're struggling with the UX. And you find out that customers on a certain mobile device are suffering…

> You can't focus on the product without analytics

This is provably false. You do not need intrusive analytics to develop fantastic products.

Have people somehow forgotten about good old-fashioned user testing? It is expensive, time consuming, and amazingly effective. Most importantly you can actually talk to your users because they are people instead of data points.

User feedback >>> analytics.

Re: Google Analytics: Stop feeding the beast

#215

Another idea: also stop using Google to show ads on your web site (adsense). As the article states, you get to decide how much tracking your visitors are subjected to.

Google owns the digital ad market with no real competitors, you would have to move to a subscription model to make money. Good luck with that, unless you feed another beast like Substack.

Re: Google Analytics: Stop feeding the beast

#216

Earlier quoted context omitted.

> Don't use analytics at all but focus on your product. Huh? Analytics is how you focus on your product. By instrumenting your product with analytics, you can find out if customers are using your new useful feature or if they can't find it. If they're performing a task quickly because it's easy, or slowly because they're struggling with the UX. And you find out that customers on a certain mobile device are suffering…

> Huh? Analytics is how you focus on your product. For the first decade of my career, I really believed this, and spent a lot of time doing split tests, and studying analytics, and trying to "make things better" by understanding the numbers as they were given to me. This was a mistake. I've since learned that these numbers will rarely help me make meaningful improvements to my product, and my business. Sure, they can…

Apple famously "ignores" its users, partly because users usually can't see far beyond what is in front of them, often because they don't know about impending advances in technology or clever new designs. They'll ask for faster, cheaper versions of what they already have (faster horses, cheaper buggy whips as they say) rather than the next big thing. Faster/cheaper weren't the primary draws of the Mac, iPod, iPhone, iPad, etc. (though price/performance is a big draw of the M1, the big breakthrough is performance/watt which leads to all-day battery life and better thermals.) Instead it was a quantum improvement in design, usability, and functionality combined.

As another example, consider that in 2007 Apple developers were begging for an iPhone SDK, and Steve Jobs crushed their hopes by telling them to just make web apps. A year later Apple came out not just with an iPhone SDK, but with an entire App Store. (Though I suppose some developers [Epic] and users [HN] wish they had just come out with an SDK, and that the iPhone wasn't locked down.)

That being said, they do a lot of user testing of the next big thing before it is revealed publicly.

Re: Google Analytics: Stop feeding the beast

#217
post #201

Earlier quoted context omitted.

Serious question - does Google Analytics tell you if I abruptly close your page only a few seconds after it's started loading?

You get an idea how long someone has the page open yes.

But only if the user goes on to visit another page. You don't see how much time they spent on last page they visited, even if they only visit one page, by default.

Re: Google Analytics: Stop feeding the beast

#219

I really didn't want to use Google Analytics for a personal site (details in bio), but because it's a non-monetised personal site I really didn't want to spend money to know how many visitors I had, but because I'm trying to learn about content I really did want to know how many visitors I had, because that's a good way of discovering what content resonates etc. I tried PanelBear, but because I briefly hit the front…

Realise this is a blit blunt, but what you're saying is: - I have this site - I want analytics => they have some value to me - I'm not willing/able to pay for it with my money - I am willing to pay for it with my users' privacy. That's the GA value equation. You get analytics, you pay with your users' privacy to feed the google advertising machine. I'm not saying you're right or wrong, but we should be crystal clear…

Seems like there's a bit of exaggeration here. "Not willing to pay" != "not willing to pay 10+€/month for 30 distinct semi-random numbers each month". There are plenty of people willing to pay low prices (comparable to a barely warm cup of some really bad coffee) for analytics to help them make decisions.

Imagine, you write one blog post per month. How much would you pay if I told you which of your blog posts this year has been the most popular one, and on which social media it got the most attention? 120€? Unlikely. Then what do you think would be the fair price of this information?

Re: Google Analytics: Stop feeding the beast

#220

Earlier quoted context omitted.

> Don't use analytics at all but focus on your product. Huh? Analytics is how you focus on your product. By instrumenting your product with analytics, you can find out if customers are using your new useful feature or if they can't find it. If they're performing a task quickly because it's easy, or slowly because they're struggling with the UX. And you find out that customers on a certain mobile device are suffering…

> Huh? Analytics is how you focus on your product. For the first decade of my career, I really believed this, and spent a lot of time doing split tests, and studying analytics, and trying to "make things better" by understanding the numbers as they were given to me. This was a mistake. I've since learned that these numbers will rarely help me make meaningful improvements to my product, and my business. Sure, they can…

Absolutely. While analytics can tell you what, It can't tell you why (or why not). You need why. Why isn't knowledge. Why is understanding.

Understanding > Knowledge

Understanding builds better product. Full stop.

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