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Google Analytics: Stop feeding the beast

casparwre.de

201–210 of 401 posts

Re: Google Analytics: Stop feeding the beast

#201

Earlier quoted context omitted.

> Don't use analytics at all but focus on your product. Huh? Analytics is how you focus on your product. By instrumenting your product with analytics, you can find out if customers are using your new useful feature or if they can't find it. If they're performing a task quickly because it's easy, or slowly because they're struggling with the UX. And you find out that customers on a certain mobile device are suffering…

Serious question - does Google Analytics tell you if I abruptly close your page only a few seconds after it's started loading?

You get an idea how long someone has the page open yes.

Re: Google Analytics: Stop feeding the beast

#203

Earlier quoted context omitted.

>serving relevant ads Relevant ads are the kind you get on DuckDuckGo: relevant to the content you're looking at. E.g. if you look at a site about origami, you get ads from arts&crafts supply stores. What you've probably meant are called predatory ads: they chase you around the Web wherever you go, like a predator chases its prey.

And continue chasing you around for months after you've made the actual purchase and are no longer interested in the product.

Statistically speaking, you're more likely to buy a second object right after you bought one than someone who has not shown interest in the product. Things break, you might want to return it for a slightly different version, you might buy one for a friend.

For you, it might be wrong, but when the advertiser is buying millions of ad impressions and is looking for a 0.01% hit rate, the math shows that you're one of the more likely future customers.

Re: Google Analytics: Stop feeding the beast

#204
post #3

Here's a crazy idea: Don't use analytics at all but focus on your product. If your success relies solely on "improving conversions" by tracking your users and then changing the position and color of your "Checkout" button then maybe try setting yourself apart such that customers want to buy your product even despite an obnoxious purchasing flow. Only then start optimizing it. More serious thoughts: Google Analytics i…

> Don't use analytics at all but focus on your product. Huh? Analytics is how you focus on your product. By instrumenting your product with analytics, you can find out if customers are using your new useful feature or if they can't find it. If they're performing a task quickly because it's easy, or slowly because they're struggling with the UX. And you find out that customers on a certain mobile device are suffering…

> Huh? Analytics is how you focus on your product.

For the first decade of my career, I really believed this, and spent a lot of time doing split tests, and studying analytics, and trying to "make things better" by understanding the numbers as they were given to me.

This was a mistake.

I've since learned that these numbers will rarely help me make meaningful improvements to my product, and my business. Sure, they can be useful so that I'm not "running blind," but they simply aren't going to show me how to create an ingenious idea that takes things to the next level.

Analytics will help you optimize things to a "local maximum", but they'll blind you to the real possibilities of creating something new that can completely transform a business. As soon as I understood this distinction, I've been quite a lot more effective.

There's a similar problem with things like "user interviews." A common pitfall is to ask people which features they want. That has limited use. The real work you need to do is the "creative thinking" that others haven't done. Figure out what people don't know they want; learn what the numbers can't tell you. Then go and build it. Yes, understand the numbers, choose a good business model, and optimize based on those numbers, but don't let the numbers create the product. It's a dead end.

Re: Google Analytics: Stop feeding the beast

#205
post #3

Here's a crazy idea: Don't use analytics at all but focus on your product. If your success relies solely on "improving conversions" by tracking your users and then changing the position and color of your "Checkout" button then maybe try setting yourself apart such that customers want to buy your product even despite an obnoxious purchasing flow. Only then start optimizing it. More serious thoughts: Google Analytics i…

This is exactly the same thought I came to with browserless.io. There simply wasn’t enough traffic to make informed decisions, and when there was it was really silly things (small copy changes and the like).

Eventually we just tore it all out, and never looked back. Improving the product and blogging about our findings are a win-win for us and the ecosystem at large, versus agonizing over traffic and data

Re: Google Analytics: Stop feeding the beast

#206
post #37

I have high confidence that Google does not dip into Analytics data for its own uses without permission. I am an analytics consultant by profession, so this opinion is colored by the old adage about not understanding something that prevents your paycheck. But it is also colored by a decade of experience with the technical and organizational capabilities and limitations of the tool. Let me lay out my reasoning. 1. Leg…

> Legal and contractual liability

I disagree. The GDPR consent prompt Google has implemented on their websites is not compliant with the regulation, and Google have a history of dark patterns elsewhere when it comes to privacy that may also run afoul of the regulation.

Contractual obligations was supposed to prevent Facebook from breaking their promise of not using 2FA phone numbers for advertising purposes, and we all know how that ended up.

Ad targeting involves so many factors that Google can very well use the analytics data for it and still maintain plausible deniability as it would be impossible to prove this from the outside, so the risk is limited compared to the potential rewards.

> There are no means for Google to stitch together panopticon view of a user from the GA data from different companies

Having a view over the entire web would allow you to track user sessions across websites with just IP addresses, browser fingerprinting and heuristics. Cookies are not necessary for this.

> Low signal-to-noise ratio.

I don't think Google dips into individual analytics events; that would indeed be vulnerable to noise plus would require understanding how every site uses analytics and what events represent what. I think they just get a general metric such as "user X is interested in the general category of your website" or "user X is active during these times of day" or "user X is often connecting from this IP, from which user Y is also frequently seen, thus they probably live nearby or together".

> They can probably get the data elsewhere.

They do, which makes this so much worse because it gives them plausible deniability. There's no way to prove with any certainty that they are/aren't doing this because the data could come from multiple different sources instead, but there's also no reason to believe GA is not one of these sources (even if it's only used to merely confirm the accuracy of other sources' data).

> That's not why it's free

If analytics was a loss leader for their advertising product, they could very well include it as part of advertising - setting up an ad account (and maybe depositing some $$$) gives you access to analytics. At this point they also have a lot of "freeloaders" who don't use/need advertising and use GA which it would make sense to kick out now that it's clear they will never convert to an advertising customer. They don't do neither of these things, and are happy to crunch gigantic amounts of data for absolutely zero revenue. This doesn't make sense unless they gain something from it internally, and their business model incentivizes them to do so.

Re: Google Analytics: Stop feeding the beast

#207

Earlier quoted context omitted.

> Don't use analytics at all but focus on your product. Huh? Analytics is how you focus on your product. By instrumenting your product with analytics, you can find out if customers are using your new useful feature or if they can't find it. If they're performing a task quickly because it's easy, or slowly because they're struggling with the UX. And you find out that customers on a certain mobile device are suffering…

Serious question - does Google Analytics tell you if I abruptly close your page only a few seconds after it's started loading?

Out-of-the-box, no. With custom work, yes. The amount of effort is not large, and there are off-the-shelf solutions available. The name commonly used is "engagement timer."

By default, GA only sends one hit on page load. If there's no second hit, there's no way to tell if someone was looking at the page for a second or a minute or an hour.

Re: Google Analytics: Stop feeding the beast

#208
I think the biggest problem about Google is not privacy. It's their way of ruining all sorts of businesses by offering services for free which only works because they cross-subsidize everything through their advertising business.

Consumers are not willing to pay for navigation system anymore because Google Maps is for free. People don't hire translators because Google Translate is for free. Office suites, eMail, mobile games, storage... all free just because companies blow billions of ad money into this corporation.

Re: Google Analytics: Stop feeding the beast

#210

I really didn't want to use Google Analytics for a personal site (details in bio), but because it's a non-monetised personal site I really didn't want to spend money to know how many visitors I had, but because I'm trying to learn about content I really did want to know how many visitors I had, because that's a good way of discovering what content resonates etc. I tried PanelBear, but because I briefly hit the front…

Realise this is a blit blunt, but what you're saying is:

- I have this site

- I want analytics => they have some value to me

- I'm not willing/able to pay for it with my money

- I am willing to pay for it with my users' privacy.

That's the GA value equation. You get analytics, you pay with your users' privacy to feed the google advertising machine.

I'm not saying you're right or wrong, but we should be crystal clear on what's happening.

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