> Epic started offering a very bad user experience game devs would hesitate to publish exclusively through them because they'd fear reduced revenue.
This is demonstrably not true. Epic's launcher has been a laughing stock since it was announced.
* It only recently got any form of Achievements (that are completely undiscoverable)
* It has no way to join a party with your friends. I think it has Friends support but am not sure because you can't do anything at all with your Friends so I never even look.
* It has no way to get support (their "troubleshoot" guide amounts to 'clear your cache, run as Admin, then try reinstalling: https://www.epicgames.com/help/en-US/epic-games-store-c73/la...)
* Half the time their UI elements don't work (I just went into the "Troubleshoot" section and the back button doesn't work, so I had to close the whole window and start over)
* There are no user reviews of games
* Their store and library sorting is a mess that makes it difficult to find anything
* They launched without even having cloud save support
Epic's game store is underpowered, buggy, and miserable to use - and plenty of companies still do exclusive deals with them because Epic holds a bag of gold in front of their face. They even do it when it breaks their own promises, like when IOI decided to launch Hitman 3 after promising they'd import Hitman 2 purchases - and then apparently totally forgot that Hitman 1 and 2 were on Steam and Hitman 3 was on Epic, so while XBox and Playstation users got their levels migrated on day one PC users are still out of luck a month later.