I know the usual explanation is that they're too big to respond, but at this point I've become of the mind that if you can't handle the most basic explanation as to why lock out a user from your service, and at least one way to appeal and get a response from someone able to make a decision, then you shouldn't be allowed to scale at all. Even if it would become a bottleneck, this can't keep happening.
Terraria on Stadia cancelled after developer's Google account gets locked
351–360 of 1001 posts
Re: Terraria on Stadia cancelled after developer's Google account gets locked
#352It's painfully clear at this point that we need a consumer "bill of rights" to protect us from these giant tech companies. At the very least, companies must be legally required to present you in writing with the so-called violation of terms they're accusing you of, evidence of the violation, and a phone # or other immediate contact so that you can dispute the accusations. It's insane that these basic legal rights don…
You're not seeing the other side of the coin - the huge amount of spam and abuse that such systems correctly identify and remove. If every abuser requests those explanations (which they will) there will be far more spam going around the Internet. Just think about the army of "Facebook content moderators" who were a popular topic on HN recently due to the concerns over their mental health. (I am offering no solutions…
I think this is a convenient narrative for an abusive pattern of behavior by Google. The company is infamous for having non-existent customer service. It's not a matter of their AI having too many false positives, it's that when there is a false positive you have literally no recourse even if you're a well known business partner.
Are we really going to believe that Google, one of the highest grossing companies in the world, doesn't have the money to provide even basic level customer service? If it were really a matter of not being able to afford it, certainly they could offer it for a fee. No, they're stubbornly refusing to address the issues, relying on this lie, and using their market dominance to avoid having to answer for it.
Re: Terraria on Stadia cancelled after developer's Google account gets locked
#353As usual, some Googler browsing HN will reactivate his account, everyone will forget and Google won't change a thing to his unbanning process.
Hopefully, more devs will do what this dev is (said to be) doing. > Consider it burned. #Terraria for @GoogleStadia is canceled. My company will no longer support any of your platforms moving forward. Of course, it's very difficult for small devs to do this. It takes an already solid business to be able to stand up like this. As always, I think this is the only way for Google to change, but I don't think it can happe…
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Re: Terraria on Stadia cancelled after developer's Google account gets locked
#354Earlier quoted context omitted.
You're not seeing the other side of the coin - the huge amount of spam and abuse that such systems correctly identify and remove. If every abuser requests those explanations (which they will) there will be far more spam going around the Internet. Just think about the army of "Facebook content moderators" who were a popular topic on HN recently due to the concerns over their mental health. (I am offering no solutions…
Perhaps the process should cost $100 or $500, so that actual spammers can’t use it Maybe they really just need to offer a paid account option with real support, since that has much better incentives
Yes, refundable if the company ban proved in the wrong. Sounds like a great solution IMO
Re: Terraria on Stadia cancelled after developer's Google account gets locked
#355Earlier quoted context omitted.
A few months ago I've seen a Googler pissed on Twitter about how their spouses GMail account got suspended and he got completely stonewalled internally as well. It seems that even Googlers themselves cannot get any human contact for account support. (Sadly I can't find that Twitter thread anymore.) EDIT: Found it - https://twitter.com/miguelytob/status/1315749803041619981
How do you manage to get totally locked out of your account though: if I have backup codes, a backup email address, the backup code for my 2FA app... surely I am protected from this, right? Assuming my account doesn't get hacked and turned into a spambot. I am sitting here thinking of what would happen if my Gmail account got blocked. The disruption it would cause to me is enormous.
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Re: Terraria on Stadia cancelled after developer's Google account gets locked
#356You’d think that there’d be a “this person is high profile and any automated bans will cause a stink” flag on accounts to require human review on such decisions, but apparently one of the richer companies in the world just can’t be bothered to hire a few extra people to avoid a PR problem. That or they’re convinced that they’re this close to fixing the automated system, which they obviously are not.
> You’d think that there’d be a “this person is high profile and any automated bans will cause a stink” flag on accounts What does high profile mean? I've heard of Leon Spinks, the boxer, but I've never heard of Andrew Spinks in my life until today. People with 5 digit Twitter follower counts are actually a dime a dozen. Even people who were obscure can become "high profile" for a day. That's how going viral works.
Surely the creator of a video game that's sold tens of millions of copies, who also has an on-going business relationship with your company passes the bar?
Re: Terraria on Stadia cancelled after developer's Google account gets locked
#357Number one step to leaving google: get your own email service. One that you pay for, from a company whose primary business is email. Then gradually move your important accounts off.
This doesn't help much if you have to publish things on the play store. But you can distribute android apps directly.
Re: Terraria on Stadia cancelled after developer's Google account gets locked
#358Earlier quoted context omitted.
> You could of course sue Google Unless you've waived that right when you agreed to the Terms of Service.
> Unless you've waived that right when you agreed to the Terms of Service. Which would be meaningless in the EU (I think. Possibly just Germany) as you can’t waive that right.
It's the same in France and I think most of EU as the highest french court ruled that forced arbitration was against EU law.
Re: Terraria on Stadia cancelled after developer's Google account gets locked
#359Earlier quoted context omitted.
You're not seeing the other side of the coin - the huge amount of spam and abuse that such systems correctly identify and remove. If every abuser requests those explanations (which they will) there will be far more spam going around the Internet. Just think about the army of "Facebook content moderators" who were a popular topic on HN recently due to the concerns over their mental health. (I am offering no solutions…
> If every abuser requests those explanations (which they will) It's not a request, it's a requirement. If your account is suspended, you deserve an explanation. You should get one without having to request it. I'm not saying that companies shouldn't be able to suspend accounts temporarily. I'm simply saying that there needs to be a way to get your account unsuspended if you're innocent. The way it "works" now is tha…
I think we give up on that when we agree to the rule
Google has the right to suspend, remove your account without prior notice
I'm sure there should be a clause like that in their TOS
Re: Terraria on Stadia cancelled after developer's Google account gets locked
#360Earlier quoted context omitted.
> If every abuser requests those explanations (which they will) It's not a request, it's a requirement. If your account is suspended, you deserve an explanation. You should get one without having to request it. I'm not saying that companies shouldn't be able to suspend accounts temporarily. I'm simply saying that there needs to be a way to get your account unsuspended if you're innocent. The way it "works" now is tha…
For the record, they don't give away these explanations because such explanation would hint the spammer to what they should _not_ do next time, to avoid getting caught. Same as with anticheat software.
I imagine if that happen in real courts. And You got jail without any info on why on how to evade - or You will behave properly on not go in jail