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Gitlab is moving to a three-tier product subscription model

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Re: Gitlab is moving to a three-tier product subscription model

#211
post #187

> For customers that require more control across their DevOps processes and support, the GitLab Premium tier is a better suited offering than Bronze/Starter. How about you leave that for the customers to decide?

They essentially said they are not at the top of the post because its not profitable enough to keep the bronze tier. I appreciate the honesty tbh

That seems unlikely to me. The marginal cost of Gitlab must be pretty near zero.

I agree with them that most people probably want the $240/year plan, but their existing customers clearly chose the bronze plan for a reason.

Re: Gitlab is moving to a three-tier product subscription model

#212

Earlier quoted context omitted.

They offer tons of benefits for Ultimate edition. How could you possibly run a business without "Executive level insights" ?

Yep, that's exactly the kind of language I'm talking about - wtf does that even mean?

It means a few fancy dashboards with some marginally useful graphs.

I’m sure that the executives may be happy with it, but I personally found it a bit of a letdown.

Re: Gitlab is moving to a three-tier product subscription model

#213
post #98

Very sorry to learn about this very disappointing news about upselling a product that was worth every single penny and that I have been using professionally for the last four years. It is not really the price hike that worries here, but rather the realization that we're locked into a product with a volatile price that can double or even triple at any time.

Quintuple I think?

Re: Gitlab is moving to a three-tier product subscription model

#214
post #6

I cannot find if project-scoped access tokens (which was a Bronze+ feature) are available in the Free tier, or whether they require Silver. It's such a glaring omission on GitHub - which only has personal access tokens which give apps full access to all your repos.

GitLab employee here. Just asked the Product Manager responsible. Project Access Tokens [0] will be available on Premium for GitLab.com and available on Free for self-hosted. [0]: https://docs.gitlab.com/ee/user/project/settings/project_acc...

I thought you were going to make the layers easier to understand? :P

Different features at different levels between self-hosted and gitlab.com seem counterproductive in that regard.

Re: Gitlab is moving to a three-tier product subscription model

#216

Top tier is still ~$100/(user*month); that seems a little much… does anyone here pay to use the top tier? Edit: Wow! I really appreciate everyone’s perspectives here!

We've used GitLab CE internally for source code control + CI/CD since May 2014 (6+ years) and are currently evaluating their paid offerings as an overall replacement to Jira.

Based on my observations so far, Ultimate is quite expensive when you have an "all in" approach. Every user, despite whether they would use the feature set must be licensed as Ultimate under the current model.

I really wish there was some flexibility in how the licensing model works — right now, the all in approach is prohibitive to bringing on new users, as you need to justify the $1,200 upfront cost per user added — not all users / projects need to be licensed under the same tier — some user's needs are basic and cannot justify the cost of a license.

--

Some thoughts on how this could be addressed...

A) Assign a licence tier to a user (ie: Some users get Ultimate features, others are on premium with limited access to features)

B) Assign licenses based on projects — if a project has "Ultimate" features enabled, all users in that project count towards an "Ultimate" seat

Re: Gitlab is moving to a three-tier product subscription model

#217
post #45

Earlier quoted context omitted.

Everything you said makes sense -- but at the same time, when building a SaaS offering, your initial product may have much less functionality than what you eventually plan to build. If you start at the price you want to charge in the end, people will look at the product and say, you expect me to pay $X for that ? One thing that may work is to offer early adopters a lower price, and keep them at that price forever, wh…

Looking at their pricing page, it seems that the Ultimate tier, and even the premium tier, has a lot of features that many of their customers will never use. I am assuming that the pricing plan is set by deployment and not by user, otherwise a company could buy 5 Ultimate seats, 20 Premiums, and the rest join for free. There is no point in buying Ultimate for 100 users when only 5 of them would ever want to use the U…

From the FAQ on their pricing page: "Can I acquire a mix of licenses? No, all users in the group need to be on the same plan."

Which is frankly stupid. You make more money from 20 devs on ultimate and the rest of the company (100) on silver than you get from having 25 devs + essential managers on the ultimate plan and no one else using it at all. Let alone the number of customers who will look for 120 licenses for the entire company and dismiss the entire product suite as they can't afford it.

Re: Gitlab is moving to a three-tier product subscription model

#218
post #201
post #184

Earlier quoted context omitted.

I love GH Actions so much, though would love dive into GitLab's CI/CD too if anyone has good resources on that.

Gitlab's CI/CD a minefield of bad design decisions piled upon each other. Not worth it unless you're stuck with it.

Honestly curious what bad decisions you’ve encountered? I’ve used Gitlab CI/CD on ~20 or so projects of varying complexity (small to enterprise) and have found it enjoyable to use each time.

Re: Gitlab is moving to a three-tier product subscription model

#219
post #97
post #76

Earlier quoted context omitted.

Ultimate includes a bunch of bells and whistles - full k8s integration, static/dynamic security testing, deep monitoring integration, etc. I have considered it but ultimately at any given time, there are one or two features in the top tier that sound good, but usually you can get 80% of the way there with a FOSS alternative. For example wiring up ArgoCD to run your k8s deploys, or writing your SAST rules yourself.

Also it's all-or-nothing: the security tools are a good example where it could easily be worth paying a reasonable amount for either an optional feature or upgrades for specific users but when that applies a big up-front multiplier to your entire organization it becomes a much harder sale.

Agreed, this is the problem with Gitlab's bloat; the more features they add, the harder it is to justify a cheap price-point like the old $5/month -- and everybody's idea of what should go into the $20/month tier is going to be different. You can't disaggregate the offerings to pay for just the pieces you are interested in.

If they are focusing more on the Enterprise side of things, I could see it being a good idea for them to split out the licensing and billing for different offerings; see Datadog for an example of the opposite extreme, where every service is optional, and you pay (handsomely) for whatever you use.

If Gitlab split their offerings into a few packages, say $10/mo for k8s integration, $10/mo for security, $10/mo for the Jira replacement that I've never touched, and so on, they could potentially get more stickiness - users would be using the top-tier functionality for the modules that they care about, instead of missing a few killer features that are stashed away in the gold tier. I'm not paying $100/mo for a Gitlab seat, but I would have considered $20-30/mo extra for the k8s/prometheus CD integration without having to pay for all the rest of the top-tier features I'm not interested in.

This might help Gitlab to focus a bit more, too, as they would be able to see exactly what product lines are bringing in the most revenue, and focus on making those better.

Re: Gitlab is moving to a three-tier product subscription model

#220
post #62

We recently spent a couple weeks going over pricing with a GitLab regional Account Leader. We already use GitLab for all our source repos, CI/CD pipelines, and had been using it for issue management as well — all fully self-hosted. The hope was to drop Jira, which was also being used for project planning, and fully adopt GitLab, but the costs were simply unjustifiable. Basically GitLab ended up being a full order of…

Yea. Love gitlab but the pricing does add up quickly. Even if with all the features, it's really hard to get value out of Gold/Ultimate. When I add up all the major SaaS apps an average user has: SSO, Email, Chat, Storage, Zoom, Support. Combined, GitLab Ultimate costs 2-3x that. And I promise you that as much as we all hate a messy inbox, email is more broadly useful than GitLab. The other problem with ultimate is t…

$1200 a year is expensive but you mentioned artists. Autodesk Maya is $1600 a year, 3DSMax is $1600 a year, Houdini is $500 a year, Zbrush is $900 a year, Adobe creative suite is $630 a year.

I'm not saying you want to add another $1200 a year to that. Just putting it in perspective to "artist" expenses

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