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Gitlab is moving to a three-tier product subscription model

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Re: Gitlab is moving to a three-tier product subscription model

#141

Post by GordonS »

zedpm wrote: post #88
GordonS wrote: post #70

We're using Azure DevOps at the bank I'm currently working at. I've been a long-time user of it actually, and am a big fan - I just don't see how GitLab's new pricing can compete with AzDo, or even GitHub. $49/user/m for Premium seems really expensive compared to AzDo and GitHub. Does GitLab have some killer feature I'm not aware of that justifies spending 2-10x that of the competition? $99/m for Ultimate eds? It doe…

> $49/user/m... The premium tier is $19/user/m, not $49. Still, I agree that even $19 is high relative to the competition. We're currently on the (soon to disappear) $4/user/m Gitlab plan and now I'm wasting time trying to figure out if we'll lose anything we care about by dropping down to the free tier.

Sorry, $49 was just a typo.

Re: Gitlab is moving to a three-tier product subscription model

#142

Post by GordonS »

GordonS wrote: post #70

We're using Azure DevOps at the bank I'm currently working at. I've been a long-time user of it actually, and am a big fan - I just don't see how GitLab's new pricing can compete with AzDo, or even GitHub. $49/user/m for Premium seems really expensive compared to AzDo and GitHub. Does GitLab have some killer feature I'm not aware of that justifies spending 2-10x that of the competition? $99/m for Ultimate eds? It doe…

Whoops, $49 was a typo - I meant $19 of course (can no longer edit my comment).

Re: Gitlab is moving to a three-tier product subscription model

#143

Post by tyingq »

dak1 wrote: post #62

We recently spent a couple weeks going over pricing with a GitLab regional Account Leader. We already use GitLab for all our source repos, CI/CD pipelines, and had been using it for issue management as well — all fully self-hosted. The hope was to drop Jira, which was also being used for project planning, and fully adopt GitLab, but the costs were simply unjustifiable. Basically GitLab ended up being a full order of…

Variation of the same here. We did try to show, for example, that we could roll off some contractors if we shut down all of the various jenkins instances. But that wasn't enough to justify the "ultimate" tier, we went with "premium".

And the business case still had to include fluff to make it sound at all like a good idea. Note that it IS a good idea in this case, but for reasons that are hard to show as dollars.

It seems like they need something (low base + ala cart add ons?) to have a better pitch for Jira/Bitbucket self-hosted customers to switch.

One thing they could do is reduce the cost for non-developer seats. Lots of people need access to the issues, or builds/deploys, etc, without needing to commit code.

Re: Gitlab is moving to a three-tier product subscription model

#144

Post by throwawayboise »

godtoldmetodoit wrote: post #114
umvi wrote: post #93

Earlier quoted context omitted.

You only need a user licenses to log in. Can't you just make the repos public (assuming you are self hosting) so that way anonymous users can still see everything?

Yeah, we are self hosting and everyone could have read access without much hassle. We are losing that long tail of contributors though as they won't be able to push any new commits with guest access.

Email a diff to someone who has access?

Re: Gitlab is moving to a three-tier product subscription model

#145

Post by O5vYtytb »

We just recently purchased a license (~200 users) for self-hosted "starter". There was no mention of a change to the pricing models, and this forced change to "premium" doesn't add any value for us. The things that would give us value include multi-level epics, but "ultimate" is just way too expensive.

Very disappointed in this direction from Gitlab. I'll be advocating for us to switch platforms.

Re: Gitlab is moving to a three-tier product subscription model

#146

Post by GordonS »

deeviant wrote: post #95
GordonS wrote: post #70

We're using Azure DevOps at the bank I'm currently working at. I've been a long-time user of it actually, and am a big fan - I just don't see how GitLab's new pricing can compete with AzDo, or even GitHub. $49/user/m for Premium seems really expensive compared to AzDo and GitHub. Does GitLab have some killer feature I'm not aware of that justifies spending 2-10x that of the competition? $99/m for Ultimate eds? It doe…

They offer tons of benefits for Ultimate edition. How could you possibly run a business without "Executive level insights" ?

Yep, that's exactly the kind of language I'm talking about - wtf does that even mean?

Re: Gitlab is moving to a three-tier product subscription model

#147

Post by mikl »

Eliminating the bronze-tier sounds foolish to me. I’m a bronze customer, and I’m definitely not going to opt to pay for a 5x price increase, because I don’t need all those extra bells and whistles.

Getting funding to pay for something that has free alternatives is already difficult in corporate settings. Having your cheapest (non-free) option be $228 per user per year is a pretty hard sell, especially for those self-hosting Gitlab.

Super annoying to have all the bells and whistles they keep adding being used as a justification to jack up the prices when you don’t actually use those bells and whistles.

Re: Gitlab is moving to a three-tier product subscription model

#149

Post by Maarten88 »

pc86 wrote: post #113
dak1 wrote: post #62

We recently spent a couple weeks going over pricing with a GitLab regional Account Leader. We already use GitLab for all our source repos, CI/CD pipelines, and had been using it for issue management as well — all fully self-hosted. The hope was to drop Jira, which was also being used for project planning, and fully adopt GitLab, but the costs were simply unjustifiable. Basically GitLab ended up being a full order of…

This is not an uncommon complaint, but it is surprising, especially given their well below-market pay for employees. Where's all this money going?

The free tier users? I'm amazed actually at what the free tier offers to small startups. We have hundreds of gigabytes worth of docker images in the gitlab package registry that we can't even delete/cleanup properly (just keeping the last two would do for us), and Gitlab is keeping all that data for free.

Re: Gitlab is moving to a three-tier product subscription model

#150

Post by ShakataGaNai »

dak1 wrote: post #62

We recently spent a couple weeks going over pricing with a GitLab regional Account Leader. We already use GitLab for all our source repos, CI/CD pipelines, and had been using it for issue management as well — all fully self-hosted. The hope was to drop Jira, which was also being used for project planning, and fully adopt GitLab, but the costs were simply unjustifiable. Basically GitLab ended up being a full order of…

Yea. Love gitlab but the pricing does add up quickly. Even if with all the features, it's really hard to get value out of Gold/Ultimate.

When I add up all the major SaaS apps an average user has: SSO, Email, Chat, Storage, Zoom, Support. Combined, GitLab Ultimate costs 2-3x that. And I promise you that as much as we all hate a messy inbox, email is more broadly useful than GitLab.

The other problem with ultimate is that it strongly incentives you to NOT let anyone else on the platform. At $1200/year there is no way in heck I'm letting the artists use Git, they can stick to their terribly Dropbox hacks. Marketing team working on assets with developers? Use email, no way you're getting access to GitLab. The $100/user/month model makes sense if they are a core developer (still too expensive, but makes sense) using every single feature in the system, but nothing else.

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