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Gitlab is moving to a three-tier product subscription model

about.gitlab.com

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Re: Gitlab is moving to a three-tier product subscription model

#181

Post by pjgalbraith »

zmmmmm wrote: post #127

It's interesting, Gitlab is one of the products I most want my organisation to pay for but am constantly defeated by their pricing plans. It sort of maps onto this decision because what I consistently found was that Bronze offered almost no value in terms of features but the step up to Silver was so big that there was no way we could dive in at that level. So we just lived on the free tier and by and large get by wit…

I'm in the same boat, our organisation has about 500 potential users. However only a small number need the paid features.

If there was a way to assign licenses to groups or individual users in the self-hosted version we would be paying for it already.

Same as you I really want Gitlab to do well, but the lack of options with licensing makes it difficult to adopt. A lot of other enterprise software allows for per-user license assignment like Office 365, Salesforce, Jira, etc...

Re: Gitlab is moving to a three-tier product subscription model

#182

Post by gnfargbl »

gnfargbl wrote: post #111
umvi wrote: post #94

Earlier quoted context omitted.

Yeah, I'm in favor of axing the free plan in favor of a beefed up basic tier that's cheaper than premium. A lot of free users would probably be livid though.

Does it matter? GitHub are the inevitable winners of any race to the bottom. GitLab would be better off trying to retain actual paying customers like me, instead of encouraging me to read https://docs.github.com/en/actions/learn-github-actions/migr... .

Replying to my own comment: I see that GitLab are actually offering a pretty generous transition deal for existing Bronze customers with less than 25 customers ($6/$9/$15 in yr 1/2/3).

Honestly that is enough to retain me. I hope they open it up more widely as an intro offer.

Re: Gitlab is moving to a three-tier product subscription model

#183

Post by xtracto »

tentacleuno wrote: post #68
dak1 wrote: post #62

We recently spent a couple weeks going over pricing with a GitLab regional Account Leader. We already use GitLab for all our source repos, CI/CD pipelines, and had been using it for issue management as well — all fully self-hosted. The hope was to drop Jira, which was also being used for project planning, and fully adopt GitLab, but the costs were simply unjustifiable. Basically GitLab ended up being a full order of…

How was your experience with Jira?

In my case, I´ve used JIRA for a long time (8 years) and consider myself a "power user" (I've connected Lambda's with its API and webhooks, later used their "actions" scripting, I've delved deep into workflow modification, projects, board, views the whole gamut). It is a very powerful tool that if you REALLY know how to use it (like, really make sense of permissions, workflows, hooks and other features) you get really good ROI.

Nevertheless... it is an absolute and horrible hog. It is so slow and clumsy that it is frustrating. Also, when they changed the interface they kind of hid a lot of stuff that used to be there. Also the free "Gantt" feature they have sucks, and the paid one is OK but does not justify upgrading 50+ users to the plan that makes it available.

Re: Gitlab is moving to a three-tier product subscription model

#184

Post by Twixes »

dkarlovi wrote: post #115
xtracto wrote: post #107

Earlier quoted context omitted.

We are are in a similar situation: We were using Github Team, paying I think $4 a month per account (between 10 and 15 users). I (head of the Eng group) love Gitlab and had used it for some time in personal/open-source projects. I managed to convince the team about Gitlab and we migrated, initially in the Free tier. My first surprise was that Gitlab does not allow for Monthly payments...if I wanted to go into the Bro…

Invest time in GH actions, they are actually really good once you get over the initial hump.

I love GH Actions so much, though would love dive into GitLab's CI/CD too if anyone has good resources on that.

Re: Gitlab is moving to a three-tier product subscription model

#185

Post by O5vYtytb »

john_cogs wrote: post #78
Dayshine wrote: post #27

$4/m to $20/m? That's a pretty steep increase. It's also really difficult to work out the impact of this. The feature comparison never really seems to include important git features, just headline sales features.

GitLab team member here. I think you will find these feature comparison pages to be pretty robust: - https://about.gitlab.com/pricing/gitlab-com/feature-comparis... - https://about.gitlab.com/pricing/self-managed/feature-compar... Let me know if there are specific features you have questions about.

Do you have a list of features that were promoted from starter to premium or free? We invested a lot of time to evaluate features and decided on starter. Now it's confusing to understand what features we're gaining/losing if we go to premium or free.

Re: Gitlab is moving to a three-tier product subscription model

#186

Post by Redsquare »

john_cogs wrote: post #126
Achshar wrote: post #101

Earlier quoted context omitted.

I also have a small dev team of 25 that wants to move to gitlab paid model but the upfront cost is too much. We need a monthly payment plan even if it costs more than annual one because I can't justify a high upfront cost to my ceo. We're rapidly expanding and expect to be 100 within 2021.

Thanks. I will share this, too. Edit - we share why we prioritize annual pricing over monthly in our handbook: https://about.gitlab.com/handbook/ceo/pricing/#annual-pricin...

Do you pay google yearly upfront for hosting?

Re: Gitlab is moving to a three-tier product subscription model

#188

Post by Aeolun »

ShakataGaNai wrote: post #150
dak1 wrote: post #62

We recently spent a couple weeks going over pricing with a GitLab regional Account Leader. We already use GitLab for all our source repos, CI/CD pipelines, and had been using it for issue management as well — all fully self-hosted. The hope was to drop Jira, which was also being used for project planning, and fully adopt GitLab, but the costs were simply unjustifiable. Basically GitLab ended up being a full order of…

Yea. Love gitlab but the pricing does add up quickly. Even if with all the features, it's really hard to get value out of Gold/Ultimate. When I add up all the major SaaS apps an average user has: SSO, Email, Chat, Storage, Zoom, Support. Combined, GitLab Ultimate costs 2-3x that. And I promise you that as much as we all hate a messy inbox, email is more broadly useful than GitLab. The other problem with ultimate is t…

> $100/user/month

Please remember that this description does not actually apply to Gitlab, it’s $1200/year or nothing. There is no monthly option.

Re: Gitlab is moving to a three-tier product subscription model

#189

Post by Aeolun »

john_cogs wrote: post #66
dak1 wrote: post #62

We recently spent a couple weeks going over pricing with a GitLab regional Account Leader. We already use GitLab for all our source repos, CI/CD pipelines, and had been using it for issue management as well — all fully self-hosted. The hope was to drop Jira, which was also being used for project planning, and fully adopt GitLab, but the costs were simply unjustifiable. Basically GitLab ended up being a full order of…

GitLab team member here. Thanks for the thoughtful feedback. Will share with our team.

This is not a new issue. There is an issue somewhere on the Gitlab repo that I’ve been subscribed to for more than two years. At this point it seems unlikely to change.

Re: Gitlab is moving to a three-tier product subscription model

#190

Post by SulfurHexaFluri »

Aeolun wrote: post #187

> For customers that require more control across their DevOps processes and support, the GitLab Premium tier is a better suited offering than Bronze/Starter. How about you leave that for the customers to decide?

They essentially said they are not at the top of the post because its not profitable enough to keep the bronze tier. I appreciate the honesty tbh
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