151–160 of 300 posts
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GitLab Team Member here. The pricing is the same for both our SaaS and self-managed products - and the tiers are now identical as well.
What's the justification for the self-managed and SaaS products being priced the same? That isn't intended to be snarky but a legitimate question, by the way.
Well, this ruined my teams Tuesday. We are on the Bronze plan with over 300 users company wide. My department of 40 does the vast majority (90% plus of all commits/MRs) of the coding in the company, but we enrolled everyone within operations as well so that they could contribute on occasion. The rest of those users are never going to be worth spending $19 a month on, but it really sucks having to put up barriers from…
A large number of our users on GitLab are Ops, Artists, Marketing or similar groups that can utilize GitLab a little (like leaving comments, or doing straight commits, no ci/cd/security/etc). $20/mo/user means some don't get access and the Ultimate plan at $100/mo/user? Oh hell no. No one would have access to GitLab except for maybe a dozen core devs.
We recently spent a couple weeks going over pricing with a GitLab regional Account Leader. We already use GitLab for all our source repos, CI/CD pipelines, and had been using it for issue management as well — all fully self-hosted. The hope was to drop Jira, which was also being used for project planning, and fully adopt GitLab, but the costs were simply unjustifiable. Basically GitLab ended up being a full order of…
GitLab team member here. Thanks for the thoughtful feedback. Will share with our team.
We recently spent a couple weeks going over pricing with a GitLab regional Account Leader. We already use GitLab for all our source repos, CI/CD pipelines, and had been using it for issue management as well — all fully self-hosted. The hope was to drop Jira, which was also being used for project planning, and fully adopt GitLab, but the costs were simply unjustifiable. Basically GitLab ended up being a full order of…
Yea. Love gitlab but the pricing does add up quickly. Even if with all the features, it's really hard to get value out of Gold/Ultimate. When I add up all the major SaaS apps an average user has: SSO, Email, Chat, Storage, Zoom, Support. Combined, GitLab Ultimate costs 2-3x that. And I promise you that as much as we all hate a messy inbox, email is more broadly useful than GitLab. The other problem with ultimate is t…
This is my biggest problem as their pricing model discourages collaborative development.
We use GitLab to generate docs that are read by hundreds of internal users. On the free tier, if a user wants to suggest a change it’s no problem. Even though that is a very rare user and might only create one issue a year. Or maybe they add a tutorial or something to a project.
They aren’t developers, but having them involved in the git lifecycle is really helpful. Also data scientists who just want to archive their pipelines.
But with the ultimate tier those users suddenly cost $1200/year for minimal features. We can’t upgrade for free for the developers because we’ll disconnect all those “casual users.”
The suggestion to run two instances is stupid and confusing to users who now have to learn about mirroring, etc.
It’s weird that they don’t allow individual users to have tiers, we would buy more GitLab.
As of now, we will likely have to switch off of GitLab because there’s not a clear dividing line between software developers who need GitLab features and staff who write software who just need git, issue tracking, wikis and pages.
Well, this ruined my teams Tuesday. We are on the Bronze plan with over 300 users company wide. My department of 40 does the vast majority (90% plus of all commits/MRs) of the coding in the company, but we enrolled everyone within operations as well so that they could contribute on occasion. The rest of those users are never going to be worth spending $19 a month on, but it really sucks having to put up barriers from…
GitLab team member here. We are currently researching the non-developer use case. You can follow along here: https://gitlab.com/gitlab-org/gitlab/-/issues/213185
I'm pretty sure we'll just downgrade to free, or move away after this. We only use the MR approval features from bronze, and that's proooobably not worth the price of premium. But who knows, since we have to contact a sales rep to "guide you through your transition discount offers.
GitLab Team Member here. If you could reach out to your account team, that would be great. We’d love to hear your thoughts and have an opportunity to understand what is valuable to you. We realize that this is a significant change for Starter/Bronze users, and we want to make sure we can provide you with the best possible service through the transition. We’re also offering a free upgrade to Premium for the first 25 u…
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Not so bad -- * Grandfather current customers, which gitlab did at near minimum here (current year / ~no changes ?). ~Lifetime / tier would be better, esp as a growing co should be fine here revenue wise. Better current customers sing your praises internally + externally than say you're yet another couldn't-care-less quarter-driven bigco / sales-driven vc co: growth wins. * Put new stuff in new plans/tiers. Gitlab VP…
Agreed. My last employer had been on the same GH tier for over 6 years or something like that, and was on a much older tier. It lacked some of the new features, but the price-point was right for our team size, and we weren't yet at the point where the newer features (ci/cd stuff like Actions) were worth the cost hike. We were planning on switching tiers to get the new features, which is exactly what you described. Le…
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GitLab team member here. Thanks for the thoughtful feedback. Will share with our team.
I also have a small dev team of 25 that wants to move to gitlab paid model but the upfront cost is too much. We need a monthly payment plan even if it costs more than annual one because I can't justify a high upfront cost to my ceo. We're rapidly expanding and expect to be 100 within 2021.
until this price change
And now we're looking at alternatives. Sorry, the price hike for our case (~500 devs) is hefty, to the point where we're willing to eat crow and go with Gerrit+Jira+Confluence+Jenkins, and basically disentangle ourselves.
So like, I guess it makes financial sense in the short term? But definitely will hurt in the mid-long term. You've lost us at least as a customer. And no--we aren't going to talk to our account leader about this, or discuss any discounts or anything.
Well, this ruined my teams Tuesday. We are on the Bronze plan with over 300 users company wide. My department of 40 does the vast majority (90% plus of all commits/MRs) of the coding in the company, but we enrolled everyone within operations as well so that they could contribute on occasion. The rest of those users are never going to be worth spending $19 a month on, but it really sucks having to put up barriers from…
I use a SaaS product and they only count users with 10 logins and changes per month as an actual user. This has let us “grow” infrequent users into frequent users.
I think having few barriers between internal user customers and dev is good. Making someone email their ticket in, or not letting someone watch an issue to see when it builds unless they pay $1000/year makes me find products with compatible license models.