And when Wave bought them, Wave put incompetent people in charge. I moved to a Seattle suburb and had "Wave G" (post-Wave CondoInternet).
I had throughput issues, first on my apartment. That got resolved via Reddit. Then the backbone is slow from time to time which persisted. Sometimes I get a Gigabit, other times I only get 10-20 Mbps.
What did Wave say? Let's bring a tech out. I told them "it's a backbone issue" and they didn't understand me. I don't know how I would explain how networking works to a field tech who only knows how to enable a port or run basic diagnostics.
Another time, I tripped Port Security, and told them they can re-enable my port. Wave said "we need to bring a tech out" as if that will magically solve everything.
This is made worse by my apartment's exclusivity deals: only Comcast and Wave, nothing else. Ziply Fiber (bought Frontier) and Atlas Networks were denied.
Bigger companies like Verizon FiOS in NYC had better tech support, I could still get hold of a Level 2 tech for a much smaller issue (and not even on FiOS).
Wave G makes AT&T's forced router (but not the flipping bits) seem decent in comparison. I don't want Comcast but I'll happily take AT&T Fiber over Wave G even if it means trading my pfSense box for a crappy AT&T gateway (worse case scenario I could bypass or root the gateway, or pay $15 for static IPs).
I fortunately moved (for another reason) and have Google's Webpass. Webpass may not give me a full Gigabit, but it's usually 400-800 Mbps all the time and not 10-20 Mbps 95% of the time with an occasional Gigabit. I wish CondoInternet sold to Webpass instead of Wave (I don't want a merger now, but still).
Surprisingly, I may have preferred CenturyLink Fiber if available mainly for GPON over a 60GHz PtP microwave link (less oversubscription!), well unless PPPoE+6rd kills my pfSense. But Webpass works pretty darn well, and I think I'll stay unless CenturyLink suddenly gives me 2 Gbps FTTH or something, or I move.