Trying to explain this issue to AT&T support is like trying to convince a doctor you're the only person on earth with a particular disease.
Even explaining the issue is hard. It's not an outage, my internet isn't out, it's intermittently wrong. The phone support agents aren't prepared for this, and I can't find any way to escalate or speak to a network engineer.
I feel like if I spoke to the right engineer, there'd be a ticket on this and they'd roll at truck to their facilities or the IPX within an hour. It's a major network issue to flip bits, it's costing them bandwidth with retransmits and could be breaking SLAs with their business customers.
On the phone the most they could do was roll a truck to me.