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AT&T Fiber in the SF Bay Area is flipping bits

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Re: AT&T Fiber in the SF Bay Area is flipping bits

#41

Post by secalex »

jedberg wrote: post #5

Oh man, I thought it was just my crappy old router causing the problems! I've just been too lazy to call them to replace it. I'm going to tweet at them right now. Edit: Reading the tweet thread, classic interaction: ATT says "please click this to check your connection", guy replies back and says "I think we know more about networks that you do, please get a network admin in here".

What would you know about production networking, Jeremy?

I'm in the same boat. If the dozens of IT pros who are complaining about this can't get AT&T to swap out a single router card, what hope do most folks have?

Re: AT&T Fiber in the SF Bay Area is flipping bits

#42

Post by xxpor »

cameldrv wrote: post #40
cbhl wrote: post #16

Earlier quoted context omitted.

The ISPs have tried, but they get pushback from local residents whenever they try to install the necessary network boxes at intervals down the street. They had to go out of their way to hide cellular towers as streetlamps to get the 5G rollout to happen; I remember getting two or three notices for this (each from different telcos, so the one street corner has three streetlamps and two traffic lights on one corner). I…

The parts of SV that haven't buried their power lines (not too pretty to begin with) have gotten significantly uglier since all of the new cable/fiber/DSL infrastructure has gone in. There are in many cases multiple of these things on loads of poles: https://www.dslreports.com/forum/r31593060-Equip-What-is-thi...

god forbid infra has some infra on it

Re: AT&T Fiber in the SF Bay Area is flipping bits

#43

Post by cameldrv »

If you have AT&T fiber, run the script in the linked gist:

https://twitter.com/bmastenbrook/status/1335400747794530304

It loads http://example.com and https://example.com and compares the result (should be equal) in a loop, and then reports if it finds a difference. I'm seeing multiple bit flips in the unencrypted version, and having a lot of issues loading web pages, presumably because a corrupted packet in a TLS handshake is an error and the connection dies.

Tech support, even when Twitter accounts with a lot of followers message them, is completely useless, they just say that they don't show any outages at your location. They need to be flooded with complaints for someone to look at this, or maybe someone from AT&T is on here that can get it looked at...

Re: AT&T Fiber in the SF Bay Area is flipping bits

#44

Post by maverick2007 »

Same issue here, thought I was going crazy with speed being WAY down and random websites giving me errors.

Also found a Reddit thread (https://www.reddit.com/r/bayarea/comments/k87h2f/psa_att_fib...) about the issue that advises to contact the executive service customer support (https://investors.att.com/resources/contacts#customer-servic...) if your calls to regular customer support don't fix the issue - I did, we'll see how it goes

Re: AT&T Fiber in the SF Bay Area is flipping bits

#45

Post by throwaway1777 »

lotsofpulp wrote: post #32
gwittel wrote: post #31

I've been having similar issues matching this as well (SF south bay), with ATT Uverse (fiber to neighborhood, 100mbit to home). I really wish we'd just have municipal ISPs here. I'm only a few miles from Google HQ, but the internet options are crap.

I find it amusing that all these multi hundred thousand dollar per year income people working at the forefront of consumer tech don’t have access to a quality symmetric fiber internet connection.

They all used to work from the office which had great connections. Another fallout of wfh

Re: AT&T Fiber in the SF Bay Area is flipping bits

#46

Post by lotsofpulp »

throwaway1777 wrote: post #45
lotsofpulp wrote: post #32

Earlier quoted context omitted.

I find it amusing that all these multi hundred thousand dollar per year income people working at the forefront of consumer tech don’t have access to a quality symmetric fiber internet connection.

They all used to work from the office which had great connections. Another fallout of wfh

If it musters up the energy and political will to get municipal fiber going as a utility, I’ll call it a win.

Re: AT&T Fiber in the SF Bay Area is flipping bits

#47

Post by ProfessorLayton »

I had AT&T via Sonic's FTTN in an effort to avoid Comcast/AT&T directly, especially since Sonic does not have data caps despite running on AT&T's network and actually respects their customer's privacy. Unfortunately my experience was so terrible and unreliable that I decided to give up and finally sign up with Comcast, and just have to mind that 1.2TB data cap.

The Bay Area of all places should not have such terrible ISP infrastructure, but here we are.

Re: AT&T Fiber in the SF Bay Area is flipping bits

#48

Post by gwittel »

lotsofpulp wrote: post #32
gwittel wrote: post #31

I've been having similar issues matching this as well (SF south bay), with ATT Uverse (fiber to neighborhood, 100mbit to home). I really wish we'd just have municipal ISPs here. I'm only a few miles from Google HQ, but the internet options are crap.

I find it amusing that all these multi hundred thousand dollar per year income people working at the forefront of consumer tech don’t have access to a quality symmetric fiber internet connection.

Yeah, amusing in a perverse way.

Years ago I had gotten an "ATT fiber coming soon" notice, but still not here. In the end its simply the usual issue with internet access in the US -- ISPs have zero incentive to invest/improve, there's no meaningful competition. With everyone WFH its even worse -- oversubscribed networks are causing trouble all over (esp if you use a cable ISP).

When a city (or someone like Google) brings fiber in a meaningful way, it only then lights a fire under the incumbents' ass. In theory cities with non-buried lines (like Mountain View) may be easier to upgrade; but it still depends on ATT granting pole access (which they promptly slowwalk).

Re: AT&T Fiber in the SF Bay Area is flipping bits

#49

Post by mschuster91 »

cameldrv wrote: post #40
cbhl wrote: post #16

Earlier quoted context omitted.

The ISPs have tried, but they get pushback from local residents whenever they try to install the necessary network boxes at intervals down the street. They had to go out of their way to hide cellular towers as streetlamps to get the 5G rollout to happen; I remember getting two or three notices for this (each from different telcos, so the one street corner has three streetlamps and two traffic lights on one corner). I…

The parts of SV that haven't buried their power lines (not too pretty to begin with) have gotten significantly uglier since all of the new cable/fiber/DSL infrastructure has gone in. There are in many cases multiple of these things on loads of poles: https://www.dslreports.com/forum/r31593060-Equip-What-is-thi...

Here in Germany we bury everything. I don't even want to imagine how long it takes to rebuild all of that when some drunkard crashes his car into one of these poles or a lightning strike hits.

Re: AT&T Fiber in the SF Bay Area is flipping bits

#50

Post by jonny_eh »

gricardo99 wrote: post #4
jonny_eh wrote: post #3

I'm so happy to have had the opportunity to switch to Sonic's Fiber last month.

That may not make any difference, depending on your locality. Unfortunately AT&T infrastructure is still relied on by others such as Sonic, which leases lines from the likes of AT&T fiber, at least in my locality.

Not in my case, Sonic laid their own fiber to my house (and neighbourhood) in San Mateo.
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