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Launch HN: Sunsama (YC W19) – Daily Planner for Busy People

news.ycombinator.com

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Re: Launch HN: Sunsama (YC W19) – Daily Planner for Busy People

#61

Post by vertis »

kwanbix wrote: post #9
stillmotion wrote: post #7

So strange that your survey basically tells me I'm not a good fit if I'm not willing to consider paying for your product after a 14 day trial. How about let me try the product first and then I can make that assessment?

It is also weird that I cannot see the prices right away. Sunsama could be great, but if the asking price is too much, I won't even bother.

I go looking for the price first in just about every SaaS I use. If it can't be transparent about the price then it's probably not the service for me.

Re: Launch HN: Sunsama (YC W19) – Daily Planner for Busy People

#62

Post by vertis »

priyadarshy wrote: post #60
Ensorceled wrote: post #51

Earlier quoted context omitted.

I guess the other way to explicitly force people to sign up with a credit card. I would guess this mechanism, asking you if you are willing to pay is better that asking you to PROVE you are willing to pay by starting a free trial with a credit card.

Thanks for bringing this up. In fact, we also chose a "opt in" upgrade, where you pay after your trial is up. I'm of the opinion that "opt out" trials are a dark pattern. That being said, we realize the wording in the survey can be off putting but we think it's the right way to communicate expectations from the beginning and in the long run.

Not the OP either, but I'm not going to commit that I'm willing to pay before even trying the service, and I do pay for a bunch productivity tools (Notion, Forest, + others).

I agree that the "opt-out" is not great, but I would change it to just a warning "This is paid software, after the trial you will need to subscribe".

Re: Launch HN: Sunsama (YC W19) – Daily Planner for Busy People

#63

Post by motoxpro »

six0h wrote: post #49

It took way too long to get going with this, I bailed. The idea of pulling tasks from all project managers is extremely enticing to me as a consultant and contractor as I heavily use multiple task platforms. The completely guided walkthrough and survey were too much, I won't be back.

Have to agree. I finally made it to the service after a huge survey AND huge onboarding experience only to find out the product is simple and easy to use and the onboarding was more confusing than the actual product haha. Product's great. Onboarding, not so much.

Re: Launch HN: Sunsama (YC W19) – Daily Planner for Busy People

#64

Post by drcongo »

huhtenberg wrote: post #11

> for elite professionals This is not a beginning of a beautiful friendship. It's like saying "we are an X for really good people only", which leaves one to decide if they are brazen enough to consider themselves really good and try this wonder X or just accept the reality of being somewhat OK and move on. Perhaps you are trying to be selective with whom you want to accept as clients and this is meant to be a filter,…

I closed the tab as soon as I read that line. Eurgh.

Re: Launch HN: Sunsama (YC W19) – Daily Planner for Busy People

#65

Post by globular-toast »

huhtenberg wrote: post #11

> for elite professionals This is not a beginning of a beautiful friendship. It's like saying "we are an X for really good people only", which leaves one to decide if they are brazen enough to consider themselves really good and try this wonder X or just accept the reality of being somewhat OK and move on. Perhaps you are trying to be selective with whom you want to accept as clients and this is meant to be a filter,…

"If it's in you, I'll find it. That's actually what I do. I just point out what you've already got. I'm like a spiritual guide.

The reason I put "If it's in you, I'll find it" is, if I waste good time and money looking for it, and see it's definitely not in you, I don't wanna be sued 'cos you haven't got it, so, you know, not gonna get me on that."

- David Brent

Re: Launch HN: Sunsama (YC W19) – Daily Planner for Busy People

#67

Post by cmauniada »

priyadarshy wrote: post #3
zild3d wrote: post #2

what's the pricing? I recall signing up for sunsama last year and it looked great, but the price was hard to justify for personal use

Sunsama is $20/user/month if paid monthly, $16 if paid yearly. Thanks for giving it a shot so early on!

This should be somewhere on the front page.

Re: Launch HN: Sunsama (YC W19) – Daily Planner for Busy People

#68

Post by harrisonjackson »

stillmotion wrote: post #7

So strange that your survey basically tells me I'm not a good fit if I'm not willing to consider paying for your product after a 14 day trial. How about let me try the product first and then I can make that assessment?

I enjoyed the survey and how well it ties into the onboarding flow. There's probably better word choice for "are you willing to pay" but this does filter out users that just want the next free thing. Better word choice might be "assuming you f*cking love it would you pay $20/mo for a Daily Planner"

I'd guess as a newly launched product they care most about getting some power users evangelizing it while they iterate on the packaging. It might not even be "delightful" yet but that doesn't mean users that need it won't pay for it to just work.

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