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Launch HN: Sunsama (YC W19) – Daily Planner for Busy People

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Re: Launch HN: Sunsama (YC W19) – Daily Planner for Busy People

#51

Post by Ensorceled »

bnj wrote: post #35
Ensorceled wrote: post #33

Earlier quoted context omitted.

This is confusing, you said in your original comment that you were filtered out because you said you wouldn't consider paying for the product, now you say you might if the product delighted you. So which is it? Why are you alienated by a product that says "we're not for you" if you have no interest in being a paying customer?

Not OP but I had a similar emotional reaction when getting to that point of the survey. It's not logical... on reflection I think it has to do with the sense of los of autonomy. The survey wants me to say that I'd be willing to spend money on it before I can try it, but I want to try it before I decide if I'm willing to spend money. I think it could be solved for stubborn people like me if the survey got to that poin…

I guess the other way to explicitly force people to sign up with a credit card. I would guess this mechanism, asking you if you are willing to pay is better that asking you to PROVE you are willing to pay by starting a free trial with a credit card.

Re: Launch HN: Sunsama (YC W19) – Daily Planner for Busy People

#53

Post by gexla »

Congrats on the launch!

I did see the potential of the service when I got an early invite. I quit the trial because I didn't agree with usage of Hotjar to record my actions. I didn't notice Hotjar on the front page (just a quick check.) Did you remove Hotjar (or similar) for the internal pages as well?

Re: Launch HN: Sunsama (YC W19) – Daily Planner for Busy People

#54

Post by gexla »

gexla wrote: post #53

Congrats on the launch! I did see the potential of the service when I got an early invite. I quit the trial because I didn't agree with usage of Hotjar to record my actions. I didn't notice Hotjar on the front page (just a quick check.) Did you remove Hotjar (or similar) for the internal pages as well?

It appears the tools have been changed. Now using Amplitude for user session analytics. I'm not familiar with it, but it appears that at least it's less invasive than Hotjar. I don't have the time right now to look into it further.

How long does the trial last? For me, these apps are all about working out kinks. The MOMENT I start feeling like it's "work" then it gets ejected out of my flow and at some point I'll circle back to cancel. Between evaluating the basics, such as privacy and testing with a small part of my flow, I probably need a couple weeks.

Can you comment on how you use the analytics?

EDIT: I see the trial is 14 days.

Re: Launch HN: Sunsama (YC W19) – Daily Planner for Busy People

#56

Post by wojack2dot0 »

priyadarshy wrote: post #10
stillmotion wrote: post #7

So strange that your survey basically tells me I'm not a good fit if I'm not willing to consider paying for your product after a 14 day trial. How about let me try the product first and then I can make that assessment?

Thanks for that feedback. We put that in place so that folks weren't surprised after using it that Sunsama doesn't have a free tier since people assume that all productivity tools have a free version. If you just change your answer, you can proceed!

You sound Indian. Do you have toilet at home and does everyone poo in loo?

Re: Launch HN: Sunsama (YC W19) – Daily Planner for Busy People

#57

Post by charliebrownau »

So its an online digital dairy that is based in the clour that intergates with Jewish and "American" coprorations that censor and deplatform and hate FREEDOM and FREE SPEECH

What could go wrong handing over our personal data to these people/companies

It would never be used as a poltical weapon against the people

Re: Launch HN: Sunsama (YC W19) – Daily Planner for Busy People

#58

Post by [deleted] »

priyadarshy wrote: post #17
huhtenberg wrote: post #11

> for elite professionals This is not a beginning of a beautiful friendship. It's like saying "we are an X for really good people only", which leaves one to decide if they are brazen enough to consider themselves really good and try this wonder X or just accept the reality of being somewhat OK and move on. Perhaps you are trying to be selective with whom you want to accept as clients and this is meant to be a filter,…

We are definitely shooting for the "professionals who perform their job at an elite level" vibe more than a socioeconomic distinction. That being said, this is a valid criticism since "elite" has some obvious connotations.

[deleted]

Re: Launch HN: Sunsama (YC W19) – Daily Planner for Busy People

#59

Post by cercatrova »

Ensorceled wrote: post #33
stillmotion wrote: post #13

Earlier quoted context omitted.

Yes, but the sale shouldn't end because I just said no. There should be room left for me to be delighted by the product, such that I convert into a paying user. Instead, I feel alienated and not at all interested in trying it in the future.

This is confusing, you said in your original comment that you were filtered out because you said you wouldn't consider paying for the product, now you say you might if the product delighted you. So which is it? Why are you alienated by a product that says "we're not for you" if you have no interest in being a paying customer?

Why even have this survey? Just make it a 14 day free trial but say upfront that it's paid afterwards, and let people try the product themselves, which is how most paid with free trial apps are currently. Adding an additional filter in the form of a survey just removes potential customers.

Re: Launch HN: Sunsama (YC W19) – Daily Planner for Busy People

#60

Post by priyadarshy »

Ensorceled wrote: post #51
bnj wrote: post #35

Earlier quoted context omitted.

Not OP but I had a similar emotional reaction when getting to that point of the survey. It's not logical... on reflection I think it has to do with the sense of los of autonomy. The survey wants me to say that I'd be willing to spend money on it before I can try it, but I want to try it before I decide if I'm willing to spend money. I think it could be solved for stubborn people like me if the survey got to that poin…

I guess the other way to explicitly force people to sign up with a credit card. I would guess this mechanism, asking you if you are willing to pay is better that asking you to PROVE you are willing to pay by starting a free trial with a credit card.

Thanks for bringing this up. In fact, we also chose a "opt in" upgrade, where you pay after your trial is up. I'm of the opinion that "opt out" trials are a dark pattern. That being said, we realize the wording in the survey can be off putting but we think it's the right way to communicate expectations from the beginning and in the long run.
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