131–140 of 169 posts
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It's very sluggish on a large monitor
Doesn't seem to be about resolution — it works fine on my 5120 x 2880 monitor (macOS Catalina). I'd guess it's probably to do with hardware acceleration not being used, or something like that.
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Personally, I despise these interfaces. It’s not “chat,” I’m being provided with option prompts and everything. Why squash it all into a linear, 1D chat dialog instead of just a regular web form to do a simple task like increase your withdraw limit?
Because the ChatBot squashes all those different pages and forms into one location. It takes the time and mental load of trying to locate features on the site or app off of me. Instead of navigating through 3 links to reach the form, having to search the newly loaded page each time, I answer 3 questions. In truth, I just type “ATM withdrawal limit” and the form begins, because it’s so obvious what I’m trying to do.
Chat dialog interfaces can be cool as a way to piggyback a service through existing chat services. I used to love goog411 back in the SMS era. But I don’t want everything I do with a computer reduced down to a fake chat with a robot.
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As a data analyst I have evaluated the performance of chatbots in particular and modals in general for several clients. And I can agree with you. There is actually nearly always a customer segment that finds chatbots and popups totally annoying. This usually ends up in this segment leaving the site disproportionately due to the modals, which leads to a loss of revenue. At the same time there is a segment (usually muc…
> And on the question of GDPR modals, I'm afraid I have to say that they are an absolute legal necessity. They absolutely are not a legal necessity if you don't do things you shouldn't be doing. That's the point of GDPR :). But of course doing these things, putting up the popups, and then trying to direct users' anger at Brussels is empirically the revenue-maximizing strategy, so here we are.
I'm not sure why it took so long for people to recognize this. An overwhelming majority of chatbots I've used are utter rubbish and are better served through a regular interface (search, directory listing, etc). Everyone dreads call menus / phone trees - chatbots are largely the same except there are easier & better UX alternatives in an online medium.
I had to call UPS because of a wrong delivery state a few weeks ago. I ended about in their automated phone system where you don‘t anymore press numbers but rather say what you would like. There‘s never an option to talk to a human. I ended up googling and found out a secret keyword to talk to an agent who one can directly say after choosing a language. I never have been connected faster to a human when calling a lar…
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Those are the worst... it's like entering a store, only to have your way virtually blocked by a pushy salesman.
Except the salesman turns out to be a bot with the IQ of a three year old.
I absolutely despise those pop-up "Can I help you" boxes on product websites (usually Intercom). It completely disrupts my flow as a reader in trying to understand the product. That attention disruption got so bad I blocked Intercom and their ilk via injected CSS rules. I really want to take it a step further and write a plug in to interface a chat bot with the human on the other end and waste their time so sites beg…
The real-life equivalent of this is one of the main reasons why I prefer to shop online (except for groceries). It's just not possible to study the products without a "Can I help you?" salesperson popping up next to you after a minute.
I absolutely despise those pop-up "Can I help you" boxes on product websites (usually Intercom). It completely disrupts my flow as a reader in trying to understand the product. That attention disruption got so bad I blocked Intercom and their ilk via injected CSS rules. I really want to take it a step further and write a plug in to interface a chat bot with the human on the other end and waste their time so sites beg…
I'd just like to point out how absolutely terrible that simulated mouse cursor on that site is. Feels very sluggish and weird. Please don't do this.
It's almost as bad as websites customizing the CSS or scroll bars. Don't do that.
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I had to call UPS because of a wrong delivery state a few weeks ago. I ended about in their automated phone system where you don‘t anymore press numbers but rather say what you would like. There‘s never an option to talk to a human. I ended up googling and found out a secret keyword to talk to an agent who one can directly say after choosing a language. I never have been connected faster to a human when calling a lar…
Just say shibboleet (jk)
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> I find those chat boxes to be completely irritating. The supermajority here does, or so I would guess. We aren’t representative, and that’s important to remember when designing user interfaces.
There is a chance of survivorship bias. You get a bunch of messages through the chat interface and all of a sudden you believe it adds value, when in reality you're potentially annoying a whole bunch of users that aren't necessarily telling you that they're annoyed. A favourite story[1] (and I can't remember where I read it first) is the WWII bombers that the US military were trying to understand how to protect by an…
I like the WW2 story as well, but when chat increases total interactions and conversions, it’s hard to make a case for survivorship bias.