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Google disabled my husband's account

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Re: Google disabled my husband's account

#61
I lost my Google account too.

One day they just stopped letting me log in.

They show me a text saying that to log in, I have to give them my phone number. Well, I don't want to give my phone number to Google. When I signed up, it was not stated anywhere that one day they might hold all my data randsom and blackmail me to give them my phone number.

Re: Google disabled my husband's account

#64

Earlier quoted context omitted.

Reporting chain wasn't helping him. This is obviously his last resort. I pay for Google services and stuff like this is motivating me to look into migrating away (the only thing I _actually_ care about is mail).

So he's going to piss away a $300k+ job over this. And then what? The account will still be locked out.

People who can get $300k+ jobs at Google are exactly the people who can afford to piss away those jobs

Re: Google disabled my husband's account

#65
post #25

Every time this happens I think about reducing my dependence on google, however I'd love to be able to make this decision by evaluating the actual risk of this happening. Does anyone know an estimate of how likely this is to happen to an individual on a per year basis? Obviously that risk will change as the organization changes, but if it's happening to a couple hundred good faith accounts a year I'd probably put it…

7 billion people use Google. If you look at the likeliness of it happening to one guy out of 7 billion, it would be very, very small. But the problem is, once it is banned, you will probably lose a lot of important stuff permanently.

One guy out of 7 billion?

I had exactly one Google account and I lost it - along with all data - too. So for me it is one out of one.

No reason given. They just don't let me log in anymore.

Re: Google disabled my husband's account

#66

Every time this happens I think about reducing my dependence on google, however I'd love to be able to make this decision by evaluating the actual risk of this happening. Does anyone know an estimate of how likely this is to happen to an individual on a per year basis? Obviously that risk will change as the organization changes, but if it's happening to a couple hundred good faith accounts a year I'd probably put it…

Do you pay them or any of their subsidiaries for anything?

I have cell service on Google Fi. Long, painful (still-ongoing) story short, they shipped me a Pixel 4a that had no cell service. I went back and forth with support for ten days. Then they shipped me a replacement phone. I confirmed my current address. They sent me a shipping notification for my current address. FedEx ended up delivering the package, no signature required, to a town I used to live in five years ago. I double checked and my current address is the only one on the account.

Going back and forth with support has been useless. I paid for a phone that doesn't work, and I'm being charged for service that I can't use. My last recourse is to refute the payments with my CC company....but that also seems like the quickest way to get my entire Google/YT/Google Fi account locked up because it's all tied together.

Re: Google disabled my husband's account

#67

I will say that I can only imagine how annoying and frustrating this is, but the way he's approaching this on twitter is not going to win him any fans in his reporting chain. In a fight like this you need senior management as allies wanting to help, not as enemies as you stomp your feet and embarrass them.

He works at Google .

He worked at Google. Look at his most recent tweets.

Re: Google disabled my husband's account

#68
post #34

I have been thinking about this for a while. Considering I prefer to keep the important data/emails on Gmail or Google drive for security and I really consider it important. Would it help if Google had a paid tier? Say, if you can get into an annual plan, similar to what's there for hardware devices like Apple Care+. Just that, in this there is someone to help you through issues. We used to pay 10% of our AWS bill fo…

For the first time in my life, I was able to talk to an honest to god support person over Chat for Google One support (I was trying to link my wife's storage w/ mine and it wasn't obvious how I'd do it). Storage is paid, so I assume support is available.

Thanks for reminding about that. Seems like a no brainer to me that they should extend it. Google has so many tools that I depend on that I will happily pay extra for them in such plans.

Re: Google disabled my husband's account

#69
post #25

Every time this happens I think about reducing my dependence on google, however I'd love to be able to make this decision by evaluating the actual risk of this happening. Does anyone know an estimate of how likely this is to happen to an individual on a per year basis? Obviously that risk will change as the organization changes, but if it's happening to a couple hundred good faith accounts a year I'd probably put it…

7 billion people use Google. If you look at the likeliness of it happening to one guy out of 7 billion, it would be very, very small. But the problem is, once it is banned, you will probably lose a lot of important stuff permanently.

lol , 7 billion is way too high of an estimate of people actually using their free services to store valuable information.

I would say closer to 70 million

Re: Google disabled my husband's account

#70
post #10

Have they completed the official escalation procedure for resolving issues with Google products? It sounds like they're at the point where they are supposed to contact a friend who writes for the New York Times, or similarly prominent outlet, to have a story written about their predicament. This usually resolves the issue, but if it does not, they should run for and win a U. S. Senate seat, then forward the details o…

Honestly Google can't entertain the requests of every single U.S. Senator. They'd spend literally hours on unpaid support every year.
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