Google disabled my husband's account

#1

Post by Eyas » Thu, Oct 15, 2020, 5:39 PM UTC

Google disabled my husband's account
twitter.com

Re: Google disabled my husband's account

#2

Post by Eyas » Thu, Oct 15, 2020, 5:43 PM UTC

This story is just absolutely ridiculous: The poster _works at Google_ and even tried to escalate internally for days, to no avail.

Re: Google disabled my husband's account

#3

Post by mtgx » Thu, Oct 15, 2020, 5:57 PM UTC

I honestly believe companies making billions in dollars in profit every quarter should be legally required to provide proper human support to all of its customers and users.

Both Google and Facebook have ridiculously poor levels of support for the money they make.

Re: Google disabled my husband's account

#4

Post by sct202 » Thu, Oct 15, 2020, 6:02 PM UTC

I hate that they don't even tell you what you violated, like I'm sure this just causes more escalation and worse negative feelings for basically getting no additional information.

Re: Google disabled my husband's account

#5

Post by fred_is_fred » Thu, Oct 15, 2020, 6:03 PM UTC

This is a good reminder to always backup your photos/docs elsewhere - if you have one Synology has a good Google integration that will do this automatically (I then send it up to Glacier for off-site). And also - eschew the convenience of OAUTH - just create an account at every site - it's annoying but at least you avoid you're entire life being locked out.

Re: Google disabled my husband's account

#6

Post by fred_is_fred » Thu, Oct 15, 2020, 6:05 PM UTC

I will say that I can only imagine how annoying and frustrating this is, but the way he's approaching this on twitter is not going to win him any fans in his reporting chain. In a fight like this you need senior management as allies wanting to help, not as enemies as you stomp your feet and embarrass them.

Re: Google disabled my husband's account

#7

Post by godhatesfags » Thu, Oct 15, 2020, 6:07 PM UTC

good ban all faggots

Re: Google disabled my husband's account

#8

Post by duxup » Thu, Oct 15, 2020, 6:09 PM UTC

I always figure they just 'rerun the script' and it produces the same results and there you go.

With no new input from the user, how could anything change?

Has anyone tried "Try to restore" and had it ... work?

Re: Google disabled my husband's account

#9

Post by FullyFunctional » Thu, Oct 15, 2020, 6:09 PM UTC

fred_is_fred wrote: post #6

I will say that I can only imagine how annoying and frustrating this is, but the way he's approaching this on twitter is not going to win him any fans in his reporting chain. In a fight like this you need senior management as allies wanting to help, not as enemies as you stomp your feet and embarrass them.

Reporting chain wasn't helping him. This is obviously his last resort. I pay for Google services and stuff like this is motivating me to look into migrating away (the only thing I _actually_ care about is mail).

Re: Google disabled my husband's account

#10

Post by gojomo » Thu, Oct 15, 2020, 6:09 PM UTC

Have they completed the official escalation procedure for resolving issues with Google products?

It sounds like they're at the point where they are supposed to contact a friend who writes for the New York Times, or similarly prominent outlet, to have a story written about their predicament.

This usually resolves the issue, but if it does not, they should run for and win a U. S. Senate seat, then forward the details of their issue on official Senate letterhead.