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This story is just absolutely ridiculous: The poster _works at Google_ and even tried to escalate internally for days, to no avail.
Does anyone know an estimate of how likely this is to happen to an individual on a per year basis?
Obviously that risk will change as the organization changes, but if it's happening to a couple hundred good faith accounts a year I'd probably put it off for quite some time.
Say, if you can get into an annual plan, similar to what's there for hardware devices like Apple Care+. Just that, in this there is someone to help you through issues.
We used to pay 10% of our AWS bill for the AWS support plan because when you needed the help, it really made sense to have someone looking at it with some SLAs.
A second option is, Google can just make consumer Gmail as an ad free paid service and then provide support for it as well. Plenty of people are paying $10/month for email services, so we have a price point that works for people. Email is very crucial to online identity, and I would trust Google the most with security among the other providers so I would happily pay for it.
Edit: As someone pointed out, they have Google One at least for storage. It has proper support. Maybe it makes sense to extend it for other services as well. https://one.google.com/about
Right now I have everything tied up to my Google account (primary email, drive, photos). Has anyone moved away and if so, to what?
Couldn't figure out yet...
The reason is that despite being a corporate costuemer we don't pay enough to have access to support, and some issues we had, the only thing the FAQ and documentation did was redirect us to a page behind payment.
Right now I have everything tied up to my Google account (primary email, drive, photos). Has anyone moved away and if so, to what?
I self host email using the standard dovecot/postfix
Right now I have everything tied up to my Google account (primary email, drive, photos). Has anyone moved away and if so, to what?
This is a good reminder to always backup your photos/docs elsewhere - if you have one Synology has a good Google integration that will do this automatically (I then send it up to Glacier for off-site). And also - eschew the convenience of OAUTH - just create an account at every site - it's annoying but at least you avoid you're entire life being locked out.