In addition to the lobbying activities that, naturally, garner hate, I dislike them for just being a crappy marketing-driven company that is constantly trying to up sell.
I’ve used them for about 20 years and every year it’s a hassle to find a reasonable price, figure out what they call the product I need each year. I spend as much time trying to figure out what to buy and clicking “no” as I do filing my taxes.
This is as a customer that uses them once a year and that’s it.
If they just sold a clean product, then it would be fine. But they are asshole marketing / rent seeking quite a bit.
Lots of non-savvy friends buy the $200 version instead of the free or $50 version because of the way intuit markets within their product about buying audit protection and what not.
It also infuriates me that their boxes software costs less than the web site. I think companies that sell physical copies of software for less than the website version are jerks. Obviously, they can do this, it’s legal, and people fall for it. But I would feel bad doing this and I think anyone who does this is a bad person.
Therefore, I hate intuit and will switch in an instant when I can.