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Canon's cloud platform has lost users' files and can't restore them

digitalcameraworld.com

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Re: Canon's cloud platform has lost users' files and can't restore them

#111

Post by toong »

mschuster91 wrote: post #38
klodolph wrote: post #2

Lesson for those designing cold-storage solutions--design your system, as much as reasonable, to not support deletion operations. The reason why files get lost is usually due to software bugs, bad configurations, and operator errors. Design your system to protect against these things.

The problem with that is that under GDPR you have to support full deletion of an user's data.

Store customer data immutable and encrypted, with a unique AES encryption key per customer. Encrypt that AES key again with a single RSA key-pair and store the encrypted AES-key in a database.

You can access your customer data, using the customer-specific AES key. You can access the customer-specific AES key using your private RSA key.

When you need to delete the customer data under GDPR, you can delete the encrypted AES key for that customer from your database.

Re: Canon's cloud platform has lost users' files and can't restore them

#112

Post by coldtea »

microcolonel wrote: post #96
plutonorm wrote: post #82

Earlier quoted context omitted.

Your comment is basically saying capitalism is bad. I agree.

Then turn off the computer and cancel your internet.

That doesn't follow.

That's like saying:

- Slavery is bad.

- Then don't wear cotton clothes.

Maybe instead change the system so there's no slavery, and have non-slaves pick up cotton and make cotton clothes?

Non-capitalist countries can have computers and internet too. In fact most computers today are made in "communist" China.

Re: Canon's cloud platform has lost users' files and can't restore them

#113

Post by jacquesm »

fheld wrote: post #71
radicaldreamer wrote: post #6

This is all because someone thought it would be “easy” to add a stream of recurring revenue for cloud photo storage but didn’t take the time to design the service from a technical perspective to be resilient enough to not crash and burn.

"Is image.canon free to use? Yes, it is free to use." from: image.canon/st/en/faq.html so as of now there is no recurring revenue added as of now

And there won't be at this rate. Besides, it is now a net negative for their users.

'The cloud is not a backup' should be a mantra that everybody that uses the cloud for their work and personal data be familiar with.

Re: Canon's cloud platform has lost users' files and can't restore them

#114

Post by dividedbyzero »

microcolonel wrote: post #96
plutonorm wrote: post #82

Earlier quoted context omitted.

Your comment is basically saying capitalism is bad. I agree.

Then turn off the computer and cancel your internet.

You know, people can hold even very critical views of things without full-on 120% zealot-level boycott, especially if it's about the very system that produces next to every single thing necessary for life and survival, save oxygen maybe.

Re: Canon's cloud platform has lost users' files and can't restore them

#115

Post by jacquesm »

ChuckNorris89 wrote: post #61
nabla9 wrote: post #49

Earlier quoted context omitted.

This can be just calculated risk. Incredible damage for some users can be negligible damage to the company. In this case just 10TB of data was lost, so maybe thousands of users for the long term storage option. Losing customer data has potential for big reputation or brand damage, but surprisingly often the damage is relatively small. Putting in too much effort when potential damage to business is minimal may not be…

This. Outside of FAANG, Gov and finance, very few consumer facing companies have the budgets to engineer redundancies.

And even then, if you store your data there the responsibility is ultimately still yours.

Re: Canon's cloud platform has lost users' files and can't restore them

#116

Post by nabla9 »

TheNorthman wrote: post #97
nabla9 wrote: post #90

Earlier quoted context omitted.

I try to avoid normative statements because it leads to better discussion. Unfortunately this style of discussion leads to comments that project normative stance, or criticize me from not making my normative position clear. (positive statement is statement of what without indication of approval or disapproval, normative statement expresses a value judgment)

> In this case just 10TB of data was lost Seems like a value judgement to me. Anyhow, something about `innumerable, singular sites of suffering' makes the point rather moot.

just is positive assessment about relative size. I could be wrong about positive statement of course. But it seems very low amount for a cloud service.

I wast trying to understand how business thinking work. Not judge or praise it.

Re: Canon's cloud platform has lost users' files and can't restore them

#117

Post by traveler01 »

jacquesm wrote: post #113
fheld wrote: post #71

Earlier quoted context omitted.

"Is image.canon free to use? Yes, it is free to use." from: image.canon/st/en/faq.html so as of now there is no recurring revenue added as of now

And there won't be at this rate. Besides, it is now a net negative for their users. 'The cloud is not a backup' should be a mantra that everybody that uses the cloud for their work and personal data be familiar with.

I use the Cloud to store all my work and it's my way of backup. I trust Google's capacity to save my files. But, this being said, you SHOULD have other ways of backing up your data, like another HDD, storing locally in your PC too.

Being too careful is never enough.

Re: Canon's cloud platform has lost users' files and can't restore them

#118

Post by tpetry »

jacquesm wrote: post #113
fheld wrote: post #71

Earlier quoted context omitted.

"Is image.canon free to use? Yes, it is free to use." from: image.canon/st/en/faq.html so as of now there is no recurring revenue added as of now

And there won't be at this rate. Besides, it is now a net negative for their users. 'The cloud is not a backup' should be a mantra that everybody that uses the cloud for their work and personal data be familiar with.

I guess thousands of companies and startups on hn would have a problem if amazon lost files on s3. Its easy to say the cloud is no backup, but its hard sometimes to have all data in multiple locations synced.

Re: Canon's cloud platform has lost users' files and can't restore them

#119

Post by ponker »

ehnto wrote: post #72
ponker wrote: post #12

The camera companies are so bad at software that the software companies are building better cameras than them... in the few millimeters thickness of a phone! I salivate for the day that Google or Apple buys Nikon or Leica or whatever and shoves all of that computational photography goodness under a 24x36mm camera sensor.

I'm not sure what the "software" companies would gain from buying Canon or Leica that they don't already have. That said, you're also dismissing one of the biggest value propositions camera companies have, which is decades of physical user interface experience and developed hardware modularity. Phones absolutely do not replace good cameras for usability. When travelling I take a mix of photos between my phone and cam…

I think you're replying to the wrong comment. The software companies (Google and Apple) would buy Nikon and release a device that looked and operated like a Nikon FM3HP camera with a 24x36mm sensor, interchangeable lenses, and all of Apple's image processing tech onboard. You take the photo and in 2 seconds the image is in your iPhone camera roll. You get the picture-taking optics and ergonomics of the Nikon, the photo-processing AI magic from Apple/Google, and the picture-sharing immediacy of SMS/Instagram.

Re: Canon's cloud platform has lost users' files and can't restore them

#120

Post by richardwhiuk »

microcolonel wrote: post #99
mixedbit wrote: post #70

Earlier quoted context omitted.

I'm not a lawyer, but my understanding is that GDPR requires companies to remove user data upon request in reasonable time-frame. If you keep not deletable backups for one month in order to improve reliability of your service, then my understanding is that it is fine to fulfill the GDPR data deletion requests withing one month period, not immediately.

Filtering this stuff from a master transaction log is kinda ludicrous, not looking forward to implementing that.

I don't think the GDPR imposes a requirement to actively filter backups.
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