Canon's cloud platform has lost users' files and can't restore them
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Canon's cloud platform has lost users' files and can't restore them
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Re: Canon's cloud platform has lost users' files and can't restore them
#2Lesson for those designing cold-storage solutions--design your system, as much as reasonable, to not support deletion operations. The reason why files get lost is usually due to software bugs, bad configurations, and operator errors. Design your system to protect against these things.
Re: Canon's cloud platform has lost users' files and can't restore them
#3wow this is bad. I know you should keep local backups too but if you shoot RAW then that quickly becomes cumbersome, and only using cloud backup looks very convenient.
If I were a professional photographer missing client material or someone who lost potentially irreplaceable memories I'd want a hell of a lot more then just "[Cannon's] deepest apologies".
Re: Canon's cloud platform has lost users' files and can't restore them
#4Lesson for those designing cold-storage solutions--design your system, as much as reasonable, to not support deletion operations. The reason why files get lost is usually due to software bugs, bad configurations, and operator errors. Design your system to protect against these things.
This reminds me of this comment that was posted in the "medical data leak" discussion that is currently on the front page as well:
Re: Canon's cloud platform has lost users' files and can't restore them
#5Lesson for those designing cold-storage solutions--design your system, as much as reasonable, to not support deletion operations. The reason why files get lost is usually due to software bugs, bad configurations, and operator errors. Design your system to protect against these things.
If memory serves, a class of Glacier storage (AWS) isn't practical to use in the EU because the inability to delete makes it impossible to serve "Right to Erasure" GDPR requests.
Re: Canon's cloud platform has lost users' files and can't restore them
#6This is all because someone thought it would be “easy” to add a stream of recurring revenue for cloud photo storage but didn’t take the time to design the service from a technical perspective to be resilient enough to not crash and burn.
Re: Canon's cloud platform has lost users' files and can't restore them
#7I take nightly images of my computer's primary drive and replicate them offsite, with alerting if it fails and automated scheduled backup restore testing.
It blows my mind to think that some random schmuck like me has better backup procedures than these multibillion dollar global corporations.
Companies that don't invest in their IT end up paying for it tenfold down the track.
Re: Canon's cloud platform has lost users' files and can't restore them
#8[deleted]
Re: Canon's cloud platform has lost users' files and can't restore them
#9wow this is bad. I know you should keep local backups too but if you shoot RAW then that quickly becomes cumbersome, and only using cloud backup looks very convenient. If I were a professional photographer missing client material or someone who lost potentially irreplaceable memories I'd want a hell of a lot more then just "[Cannon's] deepest apologies".
The software and service might have been ... provided "as is", without warranty of any kind, expressed or implied, including but not limited to...
Re: Canon's cloud platform has lost users' files and can't restore them
#10I take nightly images of my computer's primary drive and replicate them offsite, with alerting if it fails and automated scheduled backup restore testing. It blows my mind to think that some random schmuck like me has better backup procedures than these multibillion dollar global corporations. Companies that don't invest in their IT end up paying for it tenfold down the track.
Well who can blame them. The files are not theirs. /s