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Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

californiaglobe.com

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Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#211

Post by ceejayoz »

ikeboy wrote: post #207
throwanem wrote: post #166

Earlier quoted context omitted.

Yeah, no, you got lucky with that - I found out Amazon can't be trusted with high-ticket items by getting a $1200 lens that turned out to be gray market. Works fine, but I better hope I never need warranty service. Amazon can't be trusted with high-ticket items, including but not limited to camera equipment. Go to B&H or Adorama, or Newegg or Micro Center for high-ticket computer parts (cf. the recent spate of GPU sc…

Every retailer you mentioned deals in grey market products. Here's B&H proudly admitting to it: https://www.bhphotovideo.com/c/find/HelpCenter/USGrey.jsp

> For IMP items only, B&H provides a warranty identical to the provisions and limitations of the manufacturer's warranty for such items, with the exception of the time period, which is equal to the term of the manufacturer's warranty or one (1) year, whichever is less.* Your dated B&H sales receipt is all you need to obtain warranty coverage from B&H for a "grey market" product purchased from us.

This is not typically the case if you get a grey market lens on Amazon. It's also something you'll be told on the listing.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#212

Post by ikeboy »

ceejayoz wrote: post #211
ikeboy wrote: post #207

Earlier quoted context omitted.

Every retailer you mentioned deals in grey market products. Here's B&H proudly admitting to it: https://www.bhphotovideo.com/c/find/HelpCenter/USGrey.jsp

> For IMP items only, B&H provides a warranty identical to the provisions and limitations of the manufacturer's warranty for such items, with the exception of the time period, which is equal to the term of the manufacturer's warranty or one (1) year, whichever is less.* Your dated B&H sales receipt is all you need to obtain warranty coverage from B&H for a "grey market" product purchased from us. This is not typicall…

Amazon should accept returns if warranty coverage is denied.

I can point to Amazon's policy saying that warranty must apply if you want (it's by condition guidelines.)

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#213

Post by saddlerustle »

ip26 wrote: post #198
saddlerustle wrote: post #175

Earlier quoted context omitted.

The reason for this is the reputable products are all sold out. The usual response would be to increase prices to keep them in stock, but currently amazon bans sellers who do that because of price gouging laws, and so sellers list their stock on other platforms instead.

No, I've bought oximeters on Amazon in years past and there was no General Electric, Sony, Samsung... It was all knockoff no-name low quality.

I don't think General Electric, Sony or Samsung make standalone consumer pulse oximeters.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#214

Post by rorykoehler »

yomly wrote: post #152
heavyset_go wrote: post #110

Earlier quoted context omitted.

You can't even report that the reason for your return is that you suspect or know that the item you received is counterfeit during the return process. If Amazon cared about a problem this big, they would collect metrics from customers on it.

When I left Amazon the fastest growing team in the country was the antifraud team and they already had like 2 floors of agents working on it. But I also heard that issues which hadn't occured 3 times in a row were dropped on the floor because of Amazon's scale. This was quite a few years ago now, I can only imagine Amazon is spending more money on the problem now vs then. not to defend Amazon, but maybe the scale of…

If the scale is too big for Amazon to handle then Amazons business model has failed and they should be shut down until they get a handle on it. I don’t understand why common sense and the law went out the window just because we changed the medium?

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#215

Post by dingo454 »

xxs wrote: post #143
jurip wrote: post #142

Earlier quoted context omitted.

This doesn't really answer your question, but Amazon DE offers an English UI option.

amazon.de is fine and the personal does speak English. More also it's the EU, hence free returns and no questions asked (by law) for 2 weeks. plus 2y warranty. I can't say bad words about the EU version of amazon when it comes to customer service. Yes the counterfeit stuff is there but the free returns mitigate that. To the grandparent poster: you wont be able to order e-books off the uk version... and would have to…

Note that when ordering outside the country you still have to pay for the shipping fee of the return yourself _to_ the amazon store of origin you selected, making this a lot less flexible (and slower) than you'd think.

As a frequent traveler across the EU, this bit me both on amazon.de/fr.

I'm not sure if there are exceptions to these rules, but free returns are frequently only free if within the same country and it's not unique to amazon.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#216

Post by nogabebop23 »

myself248 wrote: post #178
yomly wrote: post #152

Earlier quoted context omitted.

When I left Amazon the fastest growing team in the country was the antifraud team and they already had like 2 floors of agents working on it. But I also heard that issues which hadn't occured 3 times in a row were dropped on the floor because of Amazon's scale. This was quite a few years ago now, I can only imagine Amazon is spending more money on the problem now vs then. not to defend Amazon, but maybe the scale of…

Somehow Home Depot sells a lot of things and none of them appear graymarket or fraudulent. This problem exists because Amazon wanted it to exist. They chose to do business in a way that avoids traditional checks and balances. The scale of the problem is entirely on them.

What about Walmart? They have a big online presence and sell a lot of 3rd party - anyone know what their counterfeit situation looks like? I've only ever bought diapers from them and if they were fakes it seems oily rags (or whatever is in the fakes ones) absorb as well as the real deal...

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#217

Post by rorykoehler »

stickfigure wrote: post #61
jarym wrote: post #9

Common sense. Amazon want to ‘own’ the customer relationship and go to great lengths to that end then it follows they will have to ‘own’ any liability too. Imagine you went into a retail store with a faulty product and they were to try fob you off saying you need to go to their supplier/wholesaler/manufacturer. It mostly doesn’t work that way thanks to most consumer protection laws in place.

> Imagine you went into a retail store with a faulty product I understand where you are coming from, but there are lots of consignment stores and flea markets, at least in the middle parts of the US. The person you pay at the front counter simply records the transaction for the merchant. Amazon is a sort of cross between traditional retail and a consignment store, so it's not obvious (or "common sense") where product…

Liability sits with whoever gets my money (ie Amazon). It’s not complicated.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#218

Post by toomuchtodo »

ikeboy wrote: post #212
ceejayoz wrote: post #211

Earlier quoted context omitted.

> For IMP items only, B&H provides a warranty identical to the provisions and limitations of the manufacturer's warranty for such items, with the exception of the time period, which is equal to the term of the manufacturer's warranty or one (1) year, whichever is less.* Your dated B&H sales receipt is all you need to obtain warranty coverage from B&H for a "grey market" product purchased from us. This is not typicall…

Amazon should accept returns if warranty coverage is denied. I can point to Amazon's policy saying that warranty must apply if you want (it's by condition guidelines.)

I highly recommend using a credit card with generous warranty coverage when purchasing anything of significant value from Amazon. My go to is an American Express Platinum charge card, but there are other cards with a lower annual fee (or none at all) that provide similar benefits.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#219

Post by nogabebop23 »

furyg3 wrote: post #125
heavyset_go wrote: post #110

Earlier quoted context omitted.

You can't even report that the reason for your return is that you suspect or know that the item you received is counterfeit during the return process. If Amazon cared about a problem this big, they would collect metrics from customers on it.

There may be other reasons (legal) to not want to collect these metrics...

This sounds like the "we have so many cases of covid because we test so much; if we didn't test we won't have as many cases" logic. Jeff Bezos has no clothes!

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#220

Post by _jas »

baybal2 wrote: post #179
manigandham wrote: post #167

Earlier quoted context omitted.

You can definitely report items as "inauthentic" and they will be escalated to the seller. Amazon gates sellers by category and ASIN and will remove selling privileges based on complaints. I don't think most people here have any idea 3P/FBA selling works. It takes a lot of work to get listed and move into new categories, and you can be removed very quickly for the slightest of reasons. This goes to show the scale of…

> I don't think most people here have any idea 3P/FBA selling works. It takes a lot of work to get listed and move into new categories, and you can be removed very quickly for the slightest of reasons. This goes to show the scale of the problem in policing logistics at this scale (not to say that Amazon shouldn't be responsible for it). I am not new to 3P/FBA myself. I ran a store in my college days 2010-2012, and kn…

Sorry, I'm a bit naive in this area. How easy is it really for a Chinese vendor set up a shell company and build a fly-by-night business to compete with a legitimate seller who has to spend a considerable amount of money? Especially if they are only able to snipe a few sales away from the legitimate company before getting deleted?
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