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The AirPods Pro “Rattlegate”

annoying.technology

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Re: The AirPods Pro “Rattlegate”

#431

Post by DavideNL »

hu3 wrote: post #342
DavideNL wrote: post #315

Earlier quoted context omitted.

> This is a mass produced faulty product ...and Apple is replacing them for free.

They replace it for free until they don't. See top comment on this thread: > Wow. I've had this same problem for months. I spent over an hour on the phone with Support just trying to describe the problem, until they came to the conclusion that there was absolutely no way to send me new ones or to have me send them my broken ones...because I live in Puerto Rico. The week prior, Apple had sent me a new cable for my pho…

So you've identified 2 problem cases of the ~ 90 million Airpod Pros sold. You get my point, it's not very representative.

Re: The AirPods Pro “Rattlegate”

#432

Post by jlokier »

csomar wrote: post #351
jlokier wrote: post #340

Earlier quoted context omitted.

Apple offers battery replacement at a fixed price for MBP at their service centres, and the price is $129-$199 in the US depending on which model. https://support.apple.com/mac/repair/service MacBook Pro Out of Warranty 16-inch MacBook Pro $199 15-inch MacBook Pro with Retina display $199 13-inch MacBook Pro with Retina display $199 15-inch MacBook Pro $129 13-inch MacBook Pro $129 17-inch MacBook Pro (Vintage) $179…

I'm not in the US.

I wonder who downvoted.

I'm not in the US either.

Where I live Apple offers the same fixed-price battery replacement service but in local currency.

But if I go to a non-Apple store, but an "approved seller" of Apple products, they will quote a much higher price. I challenged them about this once, and they said it wouldn't be cheaper anywhere else, so I showed them the Apple page and they admitted that was much cheaper and I should go to the Apple store.

I told you about the Apple service in case you were being ripped off and would appreciate knowing about the Apple fixed price service, if you are in a country where they do that.

US $ prices were provided because you quoted $800, presumably US $. Other country prices are on the Apple website with a bit of searching. Look up battery service.

Refund method was asked for, which is rather dependent on country. If you're in a less-likely-for-HN country and asking how to get a refund it would make sense to say which country.

Re: The AirPods Pro “Rattlegate”

#433

Post by ajzinsbwbs »

FireBeyond wrote: post #124
jborichevskiy wrote: post #13

Earlier quoted context omitted.

I had my faulty Airpod replaced via mail after calling them. They ship you a working one with a return label and you have a few days to send your broken one back. They also put a hold on a card as a deposit.

No idea why Apple, one of the richest companies in the world, and "all about the customer" needs to place a hold on my card for a warranty replacement. I've exchanged a faulty $3,000 camera on Amazon and they overnighted the replacement, and said that if I didn't return the faulty one within 30 days they'd charge me. They didn't pre-auth or hold funds. Better hope you have a credit card, I guess.

In order to get the replacement, I needed to know the serial number of the AirPods but didn’t need to provide any proof of purchase (I wasn’t the original buyer of the AirPods). This suggests to me that anyone who can get AirPod serial numbers could get free AirPods sent to them by contacting customer service. Absent the credit card hold, it seems like a good way to steal a lot of AirPods. I would guess at Apple’s scale, someone probably has done this scheme in the past so they need to find a way to prevent it (even if it never happened with AirPods, it probably happened with iPhones). Asking for the credit card hold upfront is a little unfriendly, but a lot better than dealing with a bunch of anti-fraud/collections work. It’s also much more friendly than requiring the customer to send in the broken AirPods first to get a replacement (this is the most common repair service I’ve experienced from other manufacturers, and it’s painful enough that I usually just try to fix the thing myself or throw it away).

I’d say the credit card/mailing method is also not Apple’s preferred means of exchange - it’s the backup for when the Apple Store is unavailable. At the store you hand them the AirPods when you get your replacement so there’s no need to provide a deposit.

Re: The AirPods Pro “Rattlegate”

#434

Post by lmilcin »

Hermel wrote: post #354
an_opabinia wrote: post #185

Earlier quoted context omitted.

I don't know dude, they've replaced like, 3 laptops for me, all the keyboards, everything. They fix it all, no problem, everything is easy when it's scheduled by appointment. I'm never at fault for the issue though.

They refused to replace an iPad whose screen shattered after falling from a chair less than two weeks after my wife bought it. One should note that it was specifically recommended to her in the shop as a good device to let the children watch Netflix on. Obviously, it wasn’t fit for that purpose. All they offered is buying the exact same fragile device again at a discount. I was so angry that I contemplated secretly p…

I firmly believe that when I buy a phone I take ownership of the phone and this means also responsibility and potential risk of the phone being destroyed through my carelessness. Since Apple is no longer owner of the phone they are only responsible for their own actions with regards to the phone.

That still means if there is a hidden fault in the phone or they brick it by sending an update, they are still responsible in my understanding. But no longer if I give the device to family member and he/she is careless enough to sit on it.

Re: The AirPods Pro “Rattlegate”

#435

Post by tim333 »

jlokier wrote: post #412
acomjean wrote: post #363

Earlier quoted context omitted.

If your device is old they consider it “legacy” and won’t fix. Legacy I think is 5 years.

That's a shame. I'm very happy with my 2013 rMBP, but would like to replace the battery. That's the only thing wrong with it. People are still recommending second hand 2015 rMBPs as the "last good" ones. It would be a pity if they can't have batteries replaced.

You can DIY or get an independent repairer to do it. How to video https://www.youtube.com/watch?v=Lue6lVWhh4o batteries available on ebay, amazon.

Re: The AirPods Pro “Rattlegate”

#436

Post by rickycook »

smcleod wrote: post #345
kristofferR wrote: post #207

Earlier quoted context omitted.

Australian dollars are worth way less than the American dollars we're talking about.

I didn’t reply to any comment that was talking about the price in the USA, state or suggest I was talking about how much they might cost in the USA and the article was not discussing anything USA specific. > "Dollar (symbol: $) is the name of more than 20 currencies, including those of Australia, Brunei, Canada, Hong Kong, Jamaica, Liberia, Namibia, New Zealand, Singapore, Taiwan and the United States." - Wikipedia W…

best not talk about the price of medicine in USD; people might lose their lives

Re: The AirPods Pro “Rattlegate”

#437

Post by richman777 »

leokennis wrote: post #233

I always wonder with "gates" like this: how many people (what percentage) are affected? For example, I never had an issue ever with my AirPods Pro since I bought them six months ago. Does that make me the outlier? Or is it just that 1% have issues, but they are very vocal about it (for understanable reasons)?

It took a bit down to get to someone like me too. Have had no issues since day one and now I'm going to be insanely critical of them.

Re: The AirPods Pro “Rattlegate”

#438

Post by perl4ever »

mnd999 wrote: post #228
an_opabinia wrote: post #185

Earlier quoted context omitted.

I don't know dude, they've replaced like, 3 laptops for me, all the keyboards, everything. They fix it all, no problem, everything is easy when it's scheduled by appointment. I'm never at fault for the issue though.

Once they’ve acknowledged a major fault, yeah. But until then it’s denial and nonsense and stupidity. My last Mac was a 2007 MBP - the one with the melty GPU. It’s actually still functional on the third board but the fuss and nonsense around getting the first two replaced when everyone knew there was a common fault (except Apple apparently) was pretty pathetic.

Maybe it's a little unfair to judge them based on a computer from over a decade ago?

My last Mac was a Power Mac 6100/66 and at the time I couldn't have cared less about the Apple III, for instance.

Re: The AirPods Pro “Rattlegate”

#439

Post by perl4ever »

Nullabillity wrote: post #367
istjohn wrote: post #365

Earlier quoted context omitted.

It would really be incredible if Apple devices were the only device with unbreakable glass screens. That's why phone cases are ubiquitous. Why should they pay for your negligence? You might have a point if they refused to replace the screen at your cost.

I managed to drop my old Nexus 5X several times (from regular usage height, on a variety of surfaces), and it never even got any obvious scratches. Screen design are all about tradeoffs, but some people got it right years ago.

I had a Nexus 4, with a glass back and I dropped it and chipped it early on. Since then I use a case, but I've never broken a screen for whatever reason.

Re: The AirPods Pro “Rattlegate”

#440

Post by jml7c5 »

SilasX wrote: post #378
kthartic wrote: post #313

Earlier quoted context omitted.

> and poorly styled I disagree. Good line spacing, comfortable page width (doesn't take up the full width of my monitor), clean & concise, no 'junk' surrounding the content. I'm not sure I see where you're coming from

Fair enough. That part is good. I just hate the “look at me, I’m so quirky I use an ugly monospace font. It’s like a typewriter, get it?”

I actually prefer monospace, even for reading, so I wouldn't suggest it's just a matter of wanting to seem "quirky". I understand the frustration with disliking the font/style someone uses, but people have different preferences. (I could, for example, mention the preference for dark/light mode, or high/low-contrast.)
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