Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

The AirPods Pro “Rattlegate”

annoying.technology

Post reply on HN
Print view View original

331–340 of 473 posts

Re: The AirPods Pro “Rattlegate”

#331

Post by jtdev »

lmilcin wrote: post #128
personlurking wrote: post #62

Wow. I've had this same problem for months. I spent over an hour on the phone with Support just trying to describe the problem, until they came to the conclusion that there was absolutely no way to send me new ones or to have me send them my broken ones...because I live in Puerto Rico. The week prior, Apple had sent me a new cable for my phone in 2 days flat, yet when I had a problem, there was nothing they could do…

This is a very known feature of Apple, especially if you are subscribed to Louis Rossmann's channel. Basically, Apple is going to treat you first class only until you have a hardware problem. Not just allergic to any hardware needing repair, Apple will go out of their way to make your life miserable. At the very best their repair is to replace most of your device for a hefty price, at worst they will flat out refuse…

I just had an iPad Air replaced with zero misery on my end; reported the problem to apple via support chat, tried basic troubleshooting with support tech to no avail, promptly received paid mailer, sent device to Apple and was then overnighted a new device.

Re: The AirPods Pro “Rattlegate”

#333

Post by neillyons »

Wow. I have the same problem. I just got my left AirPod Pro replaced at the Apple Store last wednesday because of rattling. (It appears to only happen in noise canceling mode. When noise canceling is off it doesn't rattle).

A couple days later I started to notice the right airpod is rattling.

I've used up my warranty now so would have to buy a new pair if I want this fixed.

Re: The AirPods Pro “Rattlegate”

#334

Post by ThePowerOfFuet »

csomar wrote: post #262
dangelov wrote: post #256

Earlier quoted context omitted.

I had an MBP with a fried motherboard, out of warranty and paid for it to be replaced out of pocket (400 eur or so). Some months later Apple contacted me and WIRED money to my bank account to compensate the cost. This was for an Early 2011 MBP and they had GPU replacement program for it after a lot of reports about issues. All of this in North Macedonia, with no Apple stores (but the fix was done at an authorized res…

Given I have some hardware trouble with my current MBP. Can you tell me what the process for the refund is? (I'm being quoted $800 for a battery repair).

There is no "battery repair" for $800. Can you give us more of the story please?

Re: The AirPods Pro “Rattlegate”

#336

Post by waheoo »

> It also started to behave weird as soon as there was a bit of wind.

Heh evenmy sony mx3s do this in the wind.

So is that the problem? Noise cancelling failure? Generally noise cancelling has problems with wind, air pods are the kind that probably see a lot of use outdoors.

Re: The AirPods Pro “Rattlegate”

#338

Post by whywhywhywhy »

tingol wrote: post #286
neuronic wrote: post #279

Earlier quoted context omitted.

No it doesn't. Apple has shipped an insane amount of AirPods and even if a minuscule amount is affected by the hardware issues, thousands of people will still experience them. The same goes for Apple support: you won't read online complaints from people who got their laptop immediately replaced or who were sent a new keyboard without question. You will read the bad experiences where potential factors such as own faul…

You are literally the example of what he's saying. Any kind of headphones that are $150 and over are expected to work PERFECTLY. It's a fucking high end product, there is no company in the world that would survive having it returned 4 or 5 times without being blasted all over the internet. Except for apple and its mind controlled apologists...

> It's a fucking high end product

They're not, they're disposable earbuds. Even if they work perfectly they need replacing every 2 years for battery capacity.

Not saying I agree with it, but this is what they are and people are more than happy to pay for it.

Re: The AirPods Pro “Rattlegate”

#340

Post by jlokier »

csomar wrote: post #262
dangelov wrote: post #256

Earlier quoted context omitted.

I had an MBP with a fried motherboard, out of warranty and paid for it to be replaced out of pocket (400 eur or so). Some months later Apple contacted me and WIRED money to my bank account to compensate the cost. This was for an Early 2011 MBP and they had GPU replacement program for it after a lot of reports about issues. All of this in North Macedonia, with no Apple stores (but the fix was done at an authorized res…

Given I have some hardware trouble with my current MBP. Can you tell me what the process for the refund is? (I'm being quoted $800 for a battery repair).

Apple offers battery replacement at a fixed price for MBP at their service centres, and the price is $129-$199 in the US depending on which model.

https://support.apple.com/mac/repair/service

    MacBook Pro                               Out of Warranty
    16-inch MacBook Pro                             $199
    15-inch MacBook Pro with Retina display         $199
    13-inch MacBook Pro with Retina display         $199
    15-inch MacBook Pro                             $129
    13-inch MacBook Pro                             $129
    17-inch MacBook Pro (Vintage)                   $179

    MacBook Air                               Out of Warranty
    13-inch MacBook Air                             $129
    11-inch MacBook Air                             $129

    MacBook                                   Out of Warranty
    12-inch MacBook                                 $199
Post reply on HN