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The AirPods Pro “Rattlegate”

annoying.technology

371–380 of 473 posts

Re: The AirPods Pro “Rattlegate”

#371

Wow. I've had this same problem for months. I spent over an hour on the phone with Support just trying to describe the problem, until they came to the conclusion that there was absolutely no way to send me new ones or to have me send them my broken ones...because I live in Puerto Rico. The week prior, Apple had sent me a new cable for my phone in 2 days flat, yet when I had a problem, there was nothing they could do…

I imagine if you introduced yourself as "Bob from Acme Systems Inc.", they might have given you real support.

Re: The AirPods Pro “Rattlegate”

#373

Wow. I've had this same problem for months. I spent over an hour on the phone with Support just trying to describe the problem, until they came to the conclusion that there was absolutely no way to send me new ones or to have me send them my broken ones...because I live in Puerto Rico. The week prior, Apple had sent me a new cable for my phone in 2 days flat, yet when I had a problem, there was nothing they could do…

Same here. From Puerto Rico, too. I thought about sending my AirPods Pro to my relative living in FL, but with COVID-19 shipping delays I didn't want to risk missing the extremely narrow shipping window to send back the broken AirPods. They were all "Yep, this sounds like a problem! Let me set up a repair" until I sent my Puerto Rico address. Terrible support for non US-mainlanders.

Even though back in March, Apple said there were no Authorized Repair people in PR, I had found one through my own search. It's called Metro Technologies in Hato Rey, not too far from Plaza Las Americas. I can't vouch for them since I have yet to take my AirPods Pro there, and I don't know why Apple didn't show them on their own search page for finding authorized repair, but I decided to search on Apple.com again, just now, and found there are 5 places now, including the one mentioned. It seems even Best Buy here does repairs now, too.

https://i.imgur.com/SLIRWD4.png

Re: The AirPods Pro “Rattlegate”

#374

Wow. I've had this same problem for months. I spent over an hour on the phone with Support just trying to describe the problem, until they came to the conclusion that there was absolutely no way to send me new ones or to have me send them my broken ones...because I live in Puerto Rico. The week prior, Apple had sent me a new cable for my phone in 2 days flat, yet when I had a problem, there was nothing they could do…

This is a very known feature of Apple, especially if you are subscribed to Louis Rossmann's channel. Basically, Apple is going to treat you first class only until you have a hardware problem. Not just allergic to any hardware needing repair, Apple will go out of their way to make your life miserable. At the very best their repair is to replace most of your device for a hefty price, at worst they will flat out refuse…

This has changed a lot. Back in the HDD-powered iPod days you could drop and crash the hard drive (as in the drive would physically crash and break, for you kids)... and they'd still repair or replace it for free.

Re: The AirPods Pro “Rattlegate”

#375

This thread shows the absurd level of Stockholm Syndrome between Apple users. Year after year of user hostility and people still write "at least Apple has great service" (which is clearly not the case for a noticeable part of users here).

Apple has the most impressive astro-turfing service out there. It's honestly scary impressive. Most of Apple's issues seem to be erased from the history of the internet and people's memories. Do you remember iPad naming memes and jokes? Now it's one of the most iconic names in the world. Remember iPhone's antenna issues? People still claim it has always been phone with best cellular connection. Bendy phones? iPhone b…

The CPU throttling issue (battery gate) was the worst one for me. So, so many people defended that, and still do. Apple being against right-to-repair is an ongoing issue that people love to defend.

Re: The AirPods Pro “Rattlegate”

#377

Wow. I've had this same problem for months. I spent over an hour on the phone with Support just trying to describe the problem, until they came to the conclusion that there was absolutely no way to send me new ones or to have me send them my broken ones...because I live in Puerto Rico. The week prior, Apple had sent me a new cable for my phone in 2 days flat, yet when I had a problem, there was nothing they could do…

This is a very known feature of Apple, especially if you are subscribed to Louis Rossmann's channel. Basically, Apple is going to treat you first class only until you have a hardware problem. Not just allergic to any hardware needing repair, Apple will go out of their way to make your life miserable. At the very best their repair is to replace most of your device for a hefty price, at worst they will flat out refuse…

They replaced an iMac for me for free, without question.

(The problem was dirt “smudges” under the screen.

Re: The AirPods Pro “Rattlegate”

#378
post #220

This is a pretty short (and poorly styled) blog post that just links a much deeper dive, the latter of which should IMHO be where this submission links: https://forums.macrumors.com/threads/airpods-pro-rattlegate....

> and poorly styled I disagree. Good line spacing, comfortable page width (doesn't take up the full width of my monitor), clean & concise, no 'junk' surrounding the content. I'm not sure I see where you're coming from

Fair enough. That part is good. I just hate the “look at me, I’m so quirky I use an ugly monospace font. It’s like a typewriter, get it?”

Re: The AirPods Pro “Rattlegate”

#379
Consumer electronics are usually a letdown. The solution should be to buy fewer of them.

Many of these consumer electronics don't actually save you time, but instead save you impulse control. There's nothing wrong with traditional headphones, except you have to think about putting them on, and wrapping up their cord when you take them off. This doesn't actually take time to do, mind you, but instead requires the consumer to exercise some impulse control, or to ignore some inconvenience.

We're a long way away from something like the invention of the washing machine, which saved countless women hundreds of hours a year. Prior to a washing machine, you'd be stuck next to the laundry for the duration of the laundry. Laboring the entire time. The washing machine automated a monotonous task, and allowed women to do nearly anything else while the laundry was going. It was an enormous game changer.

Compare that to something like Google Home. What does it do? It prevents you from having to type in your phone? It's not as if the voice prompt takes a meaningfully different time than typing a query into a phone. And for that matter, it's not as if walking over to a traditional computer and typing in your query takes a significantly greater time than either alternative. No, what the Google Home does is prevent you from having to think about switching your task, and that's about it.

Are AirPods any different? Corded headphones don't prevent you from doing anything, they just require a small amount more impulse control: to wrap them carefully every time. And in exchange, you get a product that is: expensive, has a short shelf live (due to using a battery), and apparently sometimes has reliability issues.

Re: The AirPods Pro “Rattlegate”

#380
post #317

Earlier quoted context omitted.

> and poorly styled I disagree. Good line spacing, comfortable page width (doesn't take up the full width of my monitor), clean & concise, no 'junk' surrounding the content. I'm not sure I see where you're coming from

Thanks, I wasn't sure if the parent comment referred to my writing or the blog design. The latter we try to keep as minimal as possible, with no JS (Except a tiny non-Google analytics snippet), ads, external fonts or other garbage on the page.

Those decisions are great! The choice of an ugly mono space font isn’t, and isn’t relevant to those design goals.

https://news.ycombinator.com/item?id=23832054

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