Wow. I've had this same problem for months. I spent over an hour on the phone with Support just trying to describe the problem, until they came to the conclusion that there was absolutely no way to send me new ones or to have me send them my broken ones...because I live in Puerto Rico. The week prior, Apple had sent me a new cable for my phone in 2 days flat, yet when I had a problem, there was nothing they could do…
The AirPods Pro “Rattlegate”
371–380 of 473 posts
Re: The AirPods Pro “Rattlegate”
#372Re: The AirPods Pro “Rattlegate”
#373Wow. I've had this same problem for months. I spent over an hour on the phone with Support just trying to describe the problem, until they came to the conclusion that there was absolutely no way to send me new ones or to have me send them my broken ones...because I live in Puerto Rico. The week prior, Apple had sent me a new cable for my phone in 2 days flat, yet when I had a problem, there was nothing they could do…
Same here. From Puerto Rico, too. I thought about sending my AirPods Pro to my relative living in FL, but with COVID-19 shipping delays I didn't want to risk missing the extremely narrow shipping window to send back the broken AirPods. They were all "Yep, this sounds like a problem! Let me set up a repair" until I sent my Puerto Rico address. Terrible support for non US-mainlanders.
Re: The AirPods Pro “Rattlegate”
#374Wow. I've had this same problem for months. I spent over an hour on the phone with Support just trying to describe the problem, until they came to the conclusion that there was absolutely no way to send me new ones or to have me send them my broken ones...because I live in Puerto Rico. The week prior, Apple had sent me a new cable for my phone in 2 days flat, yet when I had a problem, there was nothing they could do…
This is a very known feature of Apple, especially if you are subscribed to Louis Rossmann's channel. Basically, Apple is going to treat you first class only until you have a hardware problem. Not just allergic to any hardware needing repair, Apple will go out of their way to make your life miserable. At the very best their repair is to replace most of your device for a hefty price, at worst they will flat out refuse…
Re: The AirPods Pro “Rattlegate”
#375This thread shows the absurd level of Stockholm Syndrome between Apple users. Year after year of user hostility and people still write "at least Apple has great service" (which is clearly not the case for a noticeable part of users here).
Apple has the most impressive astro-turfing service out there. It's honestly scary impressive. Most of Apple's issues seem to be erased from the history of the internet and people's memories. Do you remember iPad naming memes and jokes? Now it's one of the most iconic names in the world. Remember iPhone's antenna issues? People still claim it has always been phone with best cellular connection. Bendy phones? iPhone b…
Re: The AirPods Pro “Rattlegate”
#376Re: The AirPods Pro “Rattlegate”
#377Wow. I've had this same problem for months. I spent over an hour on the phone with Support just trying to describe the problem, until they came to the conclusion that there was absolutely no way to send me new ones or to have me send them my broken ones...because I live in Puerto Rico. The week prior, Apple had sent me a new cable for my phone in 2 days flat, yet when I had a problem, there was nothing they could do…
This is a very known feature of Apple, especially if you are subscribed to Louis Rossmann's channel. Basically, Apple is going to treat you first class only until you have a hardware problem. Not just allergic to any hardware needing repair, Apple will go out of their way to make your life miserable. At the very best their repair is to replace most of your device for a hefty price, at worst they will flat out refuse…
(The problem was dirt “smudges” under the screen.
Re: The AirPods Pro “Rattlegate”
#378This is a pretty short (and poorly styled) blog post that just links a much deeper dive, the latter of which should IMHO be where this submission links: https://forums.macrumors.com/threads/airpods-pro-rattlegate....
> and poorly styled I disagree. Good line spacing, comfortable page width (doesn't take up the full width of my monitor), clean & concise, no 'junk' surrounding the content. I'm not sure I see where you're coming from
Re: The AirPods Pro “Rattlegate”
#379Many of these consumer electronics don't actually save you time, but instead save you impulse control. There's nothing wrong with traditional headphones, except you have to think about putting them on, and wrapping up their cord when you take them off. This doesn't actually take time to do, mind you, but instead requires the consumer to exercise some impulse control, or to ignore some inconvenience.
We're a long way away from something like the invention of the washing machine, which saved countless women hundreds of hours a year. Prior to a washing machine, you'd be stuck next to the laundry for the duration of the laundry. Laboring the entire time. The washing machine automated a monotonous task, and allowed women to do nearly anything else while the laundry was going. It was an enormous game changer.
Compare that to something like Google Home. What does it do? It prevents you from having to type in your phone? It's not as if the voice prompt takes a meaningfully different time than typing a query into a phone. And for that matter, it's not as if walking over to a traditional computer and typing in your query takes a significantly greater time than either alternative. No, what the Google Home does is prevent you from having to think about switching your task, and that's about it.
Are AirPods any different? Corded headphones don't prevent you from doing anything, they just require a small amount more impulse control: to wrap them carefully every time. And in exchange, you get a product that is: expensive, has a short shelf live (due to using a battery), and apparently sometimes has reliability issues.
Re: The AirPods Pro “Rattlegate”
#380Earlier quoted context omitted.
> and poorly styled I disagree. Good line spacing, comfortable page width (doesn't take up the full width of my monitor), clean & concise, no 'junk' surrounding the content. I'm not sure I see where you're coming from
Thanks, I wasn't sure if the parent comment referred to my writing or the blog design. The latter we try to keep as minimal as possible, with no JS (Except a tiny non-Google analytics snippet), ads, external fonts or other garbage on the page.