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The AirPods Pro “Rattlegate”

annoying.technology

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Re: The AirPods Pro “Rattlegate”

#271

Post by Sevrene »

kabes wrote: post #199
WildGreenLeave wrote: post #16

I've gotten both my left and my right Airpod pro replaced on different occasions. My right one after 4 months and my left one 1 month later. So far, all of my friends/coworkers that own the pro's also got them replaced at some point within 6 months, or are dealing with the 'Rattlegate' issue. I am blown away by the quality of the pro, both positive and negative. How is it that we are all paying $280 and still have to…

Isn't a 2 year warranty mandatory in the Netherlands/EU?

When I was trying to replace or return my 1 year and 2 week old Macbook Pro to Apple due to what turned out to be a faulty logic board, Apple said it was too late as their 1 year warranty had passed. But here in Australia we cannot just sign our consumer rights away. I explained this very clearly, that I was not seeking a return based on Apple's warranty but rather seeking a return based on the consumer rights that govern my country and any businesses that wish to do business here.

Many large companies have tried to skirt around these consumer rights, like Steam and E.A who both rejected the notion that they even do business in Australia, all to prevent issuing refunds. It's absurd. Telling a consumer they have no right to a refund when they do is even against the law here, yet Apple do it all the time.

Eventually I got to a senior representitve and they openly stated to me while denying my claim "I don't know why you expect me to know the laws in Australia". They bloody well should, though. Australia's consumer rights watchdog even forced Apple to display a notice on their website to prevent people being misled by Apple.

https://www.apple.com/au/legal/statutory-warranty/

Re: The AirPods Pro “Rattlegate”

#272

Post by sildur »

csomar wrote: post #248
an_opabinia wrote: post #185

Earlier quoted context omitted.

I don't know dude, they've replaced like, 3 laptops for me, all the keyboards, everything. They fix it all, no problem, everything is easy when it's scheduled by appointment. I'm never at fault for the issue though.

That's only for first-world countries with Apple stores. Without both of these, you are out of luck.

One of my laptop speakers broke. They replaced the entire top of the laptop. Didn't ask for an invoice because they saw the laptop was covered by warranty. I went to the apple support page, scheduled an appointment and had my laptop fixed at no cost in a week. This happened two years ago, in Argentina. The laptop was bought in the US.

Re: The AirPods Pro “Rattlegate”

#274

Post by lanevorockz »

sbierwagen wrote: post #263
unicornfinder wrote: post #255

Earlier quoted context omitted.

You say that, from what I've experienced their support is far inferior in the UK to what you'd get in the US.

The UK is a first world country? They're not in the EU.

EU is the third world area to the south of the UK.

Re: The AirPods Pro “Rattlegate”

#275

Post by esolyt »

WildGreenLeave wrote: post #234
foobarbazetc wrote: post #9

I have this exact issue. The “fix” was to never use either NC or transparency. Just park it on the middle option. I really dislike this product.

There is a middle option? I've only been able to find out about the 'NC' mode or transparency, switching between them is holding the 'stick' of the Airpod for a few seconds.

You need to use the UI (assuming you have access to an iOS device).

Re: The AirPods Pro “Rattlegate”

#276

Post by neskiredk »

FireBeyond wrote: post #122
hadem wrote: post #91

Earlier quoted context omitted.

I have been through this exact process as well. Mine started to make the rattle noise and I used the chat support to get a replacement sent. Your credit card is "charged" in the event you don't send the broken headphone back. The charge is reversed upon Apple receiving the broken headphone. My replacement was free.

Sucks if you don't have a credit card. And also sucks as a warranty experience. Every other large company I've dealt with similarly (Amazon, Dish, Comcast, to name some) ship your replacement, and say that the return is due back to them within 30 days. They don't charge (or even pre-auth) your card for you initiating a warranty replacement. I'm mind-blown (or maybe not, this is Apple) that people find this acceptable…

Sucks if you dont have a phone. Sucks if you cant read.. etc.. There are some requirements you are expected to meet.

Buying a product online and replacing online requires some kind of wiretransfer. Creditcard or Payment card is the solution for all your woes. Don't fret.

Re: The AirPods Pro “Rattlegate”

#277

Post by vijucat »

leokennis wrote: post #233

I always wonder with "gates" like this: how many people (what percentage) are affected? For example, I never had an issue ever with my AirPods Pro since I bought them six months ago. Does that make me the outlier? Or is it just that 1% have issues, but they are very vocal about it (for understanable reasons)?

FYI:

> How Widespread is This?

> It seems this is very widespread. Just a quick internet search turns up tons of people having the same issue. Sadly, most people think it is specific to them, that they've done something wrong, or they're waiting for a firmware update to see if that fixes it.

See https://forums.macrumors.com/threads/airpods-pro-rattlegate....

Re: The AirPods Pro “Rattlegate”

#278

Post by karxxm »

Haha I just received a new left AirPod Pro. I was wondering why they send it so fast and I thought maybe they know this problem, send me a replacement so I don’t ask any more questions. Rattlegate seems to be an appropriate name for this!

Re: The AirPods Pro “Rattlegate”

#279

Post by neuronic »

ZoomZoomZoom wrote: post #267

This thread shows the absurd level of Stockholm Syndrome between Apple users. Year after year of user hostility and people still write "at least Apple has great service" (which is clearly not the case for a noticeable part of users here).

No it doesn't. Apple has shipped an insane amount of AirPods and even if a minuscule amount is affected by the hardware issues, thousands of people will still experience them.

The same goes for Apple support: you won't read online complaints from people who got their laptop immediately replaced or who were sent a new keyboard without question.

You will read the bad experiences where potential factors such as own fault or shitty behavior are not mentioned, further skewing the picture.

Apple can have very shitty service - no doubt - but what really is the overall experience of support when Apple ships many millions of hardware devices every year?

You insinuate that people are too stupid or too Stockholmy to apply consequences after continuous bad experiences and also that Apple just doesn't give a shit about customers which is absurd.

Re: The AirPods Pro “Rattlegate”

#280

Post by anjc »

ben-schaaf wrote: post #224
cainxinth wrote: post #149

Earlier quoted context omitted.

Apple isn’t alone with that strategy. I bought a fairly expensive Dell XPS 15 that was overheating. They literally replaced the mobo (which had an i7 and a GTX 1050 attached to it) four different times... and the entire process was a year long nightmare. Between express shipping, in home techs, and parts, they spent way more than it would have cost to replace the unit. And, it never solved the problem. I have to unde…

Unless you're talking about overheating to the point of shutting down, the CPU/GPU getting to 100+ degrees and throttling is quite common and expected in thin laptops - it's a design choice to prefer light weight and thin over decent cooling and/or underclocking/undervolting and to only throttle near the limit rather than at lower temperatures.

The XPS 15 throttles horribly at reasonable temperatures. Many people re-seat the heatsink on the CPU and GPU and it fixes this issue.
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