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The AirPods Pro “Rattlegate”

annoying.technology

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Re: The AirPods Pro “Rattlegate”

#201

Post by xenospn »

an_opabinia wrote: post #185
lmilcin wrote: post #128

Earlier quoted context omitted.

This is a very known feature of Apple, especially if you are subscribed to Louis Rossmann's channel. Basically, Apple is going to treat you first class only until you have a hardware problem. Not just allergic to any hardware needing repair, Apple will go out of their way to make your life miserable. At the very best their repair is to replace most of your device for a hefty price, at worst they will flat out refuse…

I don't know dude, they've replaced like, 3 laptops for me, all the keyboards, everything. They fix it all, no problem, everything is easy when it's scheduled by appointment. I'm never at fault for the issue though.

Same. Never had a problem.

Re: The AirPods Pro “Rattlegate”

#202

Post by andreareina »

an_opabinia wrote: post #185
lmilcin wrote: post #128

Earlier quoted context omitted.

This is a very known feature of Apple, especially if you are subscribed to Louis Rossmann's channel. Basically, Apple is going to treat you first class only until you have a hardware problem. Not just allergic to any hardware needing repair, Apple will go out of their way to make your life miserable. At the very best their repair is to replace most of your device for a hefty price, at worst they will flat out refuse…

I don't know dude, they've replaced like, 3 laptops for me, all the keyboards, everything. They fix it all, no problem, everything is easy when it's scheduled by appointment. I'm never at fault for the issue though.

I've been in both sides of this. Seems like there's a limited range of issues they consider "valid", which tends to exclude design flaws (c.f. "you're holding it wrong", staingate). Outside of that visual confirmation seems to help a lot, my success rate on the phone is low until I start sending photos (and they still take days for replacements with parts in-stock).

Anecdotally Dell and Lenovo will send technicians on-site to fix the issue. Easy when scheduled by appointment is table stakes; for stuff with iProduct pricing and positioning, they're not doing that great.

Re: The AirPods Pro “Rattlegate”

#203

Post by kristo »

anonu wrote: post #197

Well thats a bummer to hear. I finally pulled the trigger and upgraded to the Pro after a pretty happy/successful run with the originals (1G). Actually my revelation that the Pros are inferior came on the first day before I even popped them in my ear. You can tell just by holding the 1Gs and the Pros in your hand: note the clearance between the lid and body on the 1G is almost non-existent compared to the Pro - a sig…

Already has been for me. Thankfully they replaced them

Re: The AirPods Pro “Rattlegate”

#204

Post by localhost »

I had this problem with my left AirPod Pro for a few weeks and it was super-annoying. I chatted with Apple support and they replaced it in a couple of days. But it was annoying having to try a bunch of random things that clearly weren't going to work.

Re: The AirPods Pro “Rattlegate”

#207

Post by kristofferR »

smcleod wrote: post #177
dkonofalski wrote: post #159

Earlier quoted context omitted.

>they’re $400 earbuds. You do realize that the price of these is listed on their website. They're not $400.

I do realise that, Apple's website is where I got the price from and how much I paid. They are $399 (sure, $1 less than $400) in Australia and New Zealand - maybe you're in a different country? Link: https://www.apple.com/au/shop/product/MWP22ZA/A/airpods-pro Screenshot: https://i.imgur.com/lfyAVod.jpg

Australian dollars are worth way less than the American dollars we're talking about.

Re: The AirPods Pro “Rattlegate”

#208

Post by SirHound »

I had this exact same thing happen with the Powerbeats Pro. A buzzing that would change in intensity relative to head movement. No music. Annoyingly I noticed just before I packaged them to return that they were working normally again. As expected they came back untouched. They’ve not done it since but now I feel I own a pair of time bombs.

Re: The AirPods Pro “Rattlegate”

#209

Post by george_perez »

mandeepj wrote: post #196
george_perez wrote: post #180

Earlier quoted context omitted.

Same here. From Puerto Rico, too. I thought about sending my AirPods Pro to my relative living in FL, but with COVID-19 shipping delays I didn't want to risk missing the extremely narrow shipping window to send back the broken AirPods. They were all "Yep, this sounds like a problem! Let me set up a repair" until I sent my Puerto Rico address. Terrible support for non US-mainlanders.

> non-US mainlanders should be US non-mainlanders

Thanks! Fixed.

Re: The AirPods Pro “Rattlegate”

#210

Post by deathanatos »

> Support agreed that this is a problem and sent a new AirPod.

I've had this problem with companies, too.

I owned a Belkin router. If the microwave was on, WiFi devices "connected" to the router would lose the connection. The router's front panel LED would go from green to red.

When the microwave was done, sometimes the WiFi would recover … sometimes it wouldn't.

Support agreed that this was a problem and sent me a new router.

It, of course, had the same issue. I sort of understand the WiFi and the microwave interfering. I do not understand why it should persist even after the microwave is off.

Oh well. I later changed to Comcast's router. If you enter in WPA2-PSK key (not a password, an actual key) and you power-cycle the router (which happens automatically on occasion) the router will reset the key to the factor default password. But only the password/key changes, not the SSID or any other settings.

Support agreed that this was a problem and sent me a new router. (I… actually didn't want a new router, I just wanted to make them aware of the issue, but okay.)

And yeah, that one of course does the exact same thing because it's a software bug, not a hardware one, and I'm the only person on the planet choosing a key by random generation.

So now I feed the output from urandom through base64 to make it a password, which goes through whatever KDF (at least, I hope it's a KDF, but my gut doesn't trust WPA2 that much) WPA2 uses just to get random data into more random data. Or, IDK, perhaps I should just give up and declare WiFi patently insecure and just craft a nice riddle for the password.

It is sort of along the lines of something else I've noticed: there are a ton of companies, who, in one way or another, sell software, but have absolutely no public-facing bug tracker, and doom their support agents to just fielding the same bugs all day, which, practically speaking, they likely just /dev/null those reports, and in the same breath, their marketing department will shove the words "valued customer" down your eyeballs.

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