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Basecamp’s founders are trying to start an email rebellion

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Re: Basecamp’s founders are trying to start an email rebellion

#51
Looks great! Seems like it would make for a lovely email client as opposed to a new closed provider.

I wonder if they’re concerned about gmail absorbing their features sorta like they did for Inbox by Google.The key features seem to be inbox organization, slick GUI and a whitelist.

Re: Basecamp’s founders are trying to start an email rebellion

#52
The pricing is more than steep. For that amount I can also buy an office 365 subscription which doesn't sell my data, and gives me access to all the desktop tools. I mean I'm willing to spend for this for a private mail address with a new way of working (I could even live without imap), but I can't justify these costs.

Re: Basecamp’s founders are trying to start an email rebellion

#53

I’m disappointed in Hey so far. It’s a closed system (no IMAP). They are charging a premium price for it over Fastmail or Google Gsuite. There is no calendar. No ability to import old emails into it. Seems like they could have just released a mail app sitting on top of Fastmail and had more/better features from day one.

I use a calendar and email as two different applications. But I see the two have been tightly linked for decades. What is the workflow that demands this integration? Some clients will automatically create events from emails. But don't you get many more emails with dates in that you don't need to schedule for compared to the events you'll attend? Or there's the unified alerts when an important event is upcoming and wh…

Companies with any significant amount of employees use email as the back end of calendar synchronization. Think managers with 40 meetings a week.

Re: Basecamp’s founders are trying to start an email rebellion

#54
This looks VERY good. Over 30 years, I have used/hosted/paid for all sorts of email systems. For myself and clients

POP/IMAP/Exchange/etc.

Mutt/Eudora/Outlook/Mail.app/ThunderBird/etc/etc/etc

ISP/own servers/managed servers/Fastmail/GMail/etc

Currently, I use FastMail for my personal and my own businesses, and Gmail with my Employer. I very much Like FastMail, but very much dislike Gmail.

Hey.com really looks like it is solving many issues with using and email interface and workflow. Many of these issues are not solvable with standard email servers. So I get why they are not running a plain IMAP server.

Still for myself, I would need to wait for Domain support, and at least some sort of live sync to a IMAP server for backup.

Alternatively, maybe FastMail could layer some of these ideas on top of their IMAP based systems. (I hold little hope of gmail improving)

Re: Basecamp’s founders are trying to start an email rebellion

#55

Earlier quoted context omitted.

We need to stop using Fastmail as the go-to example of email done right. They recycle your email address once you stop paying. A great black hat technique is to gather up all Fastmail addresses you can find in the wild and poll them to see when they're available again. Then launch social engineering attacks from them to impersonate the previous user. I found this out the hard way. Amateur hour. At least DHH has said…

In my book "email done right" is using email addresses on your own domain . Using @fastmail.com makes no sense to me. If being locked into somebody else's domain is acceptable, then Gmail is a better deal. And if you still insist on using somebody else's domain, then all bets are off after you stop using that account. First of all because the service provider can always change their policies. Just like how when Yahoo…

Using your own domain has the same problem. If you ever stop paying for that domain, or lose it for some other reason, someone else could purchase it and start impersonating your email.

Re: Basecamp’s founders are trying to start an email rebellion

#56
post #25

>Most of the Basecamp team's recent rebelliousness, and seemingly the initial reason for building Hey, has to do with spy pixels. How can you tell the difference between a "spy pixel" and an image? Whatever criteria you use can be worked around. Email clients should not allow emails to initiate outgoing network connections... period ... and most of the good ones don't by default.

Seems like a simple correlation of size of the image vs. length of the url. Small images with long urls are suspect. Not sure what the work around would be. Edit: Also white/invisible pixels. Maybe number of visible/non-white pixels vs. url length.

[deleted]

Re: Basecamp’s founders are trying to start an email rebellion

#57
post #51

Looks great! Seems like it would make for a lovely email client as opposed to a new closed provider. I wonder if they’re concerned about gmail absorbing their features sorta like they did for Inbox by Google.The key features seem to be inbox organization, slick GUI and a whitelist.

[deleted]

Re: Basecamp’s founders are trying to start an email rebellion

#58
post #13

This is quite an innovative approach to email, and they describe the features here: https://hey.com/features/ - screening by default - removes email tracking pixels - streamlined reply/read flows - improved attachment handling - doesn't interrupt you by default There's also a video tour of the product from the CEO here: https://www.youtube.com/watch?time_continue=296&v=UCeYTysLyG... For me as a gmail user I'm keen to…

A lot of the features advertised by HEY have been sorely missing from Gmail for a long time. I wouldn't exactly call them innovative. Gmail will have an easy time implementing these features, now that someone is kicking them out of their decade-long slumber.

Plenty of people will be happy to pay for a quality and not-Google email service. Glad to see they have the resources and willpower to do this!

Re: Basecamp’s founders are trying to start an email rebellion

#59
post #52

The pricing is more than steep. For that amount I can also buy an office 365 subscription which doesn't sell my data, and gives me access to all the desktop tools. I mean I'm willing to spend for this for a private mail address with a new way of working (I could even live without imap), but I can't justify these costs.

I sure hope that custom domains will be included in that price. If so, I'll gladly pay the premium amount for the extra features.

Re: Basecamp’s founders are trying to start an email rebellion

#60
post #13

This is quite an innovative approach to email, and they describe the features here: https://hey.com/features/ - screening by default - removes email tracking pixels - streamlined reply/read flows - improved attachment handling - doesn't interrupt you by default There's also a video tour of the product from the CEO here: https://www.youtube.com/watch?time_continue=296&v=UCeYTysLyG... For me as a gmail user I'm keen to…

I think being able to edit the subject and take private notes directly attached to the email are really good features.

"take private notes directly attached to the email"

what does this mean?

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