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Basecamp’s founders are trying to start an email rebellion

protocol.com

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Re: Basecamp’s founders are trying to start an email rebellion

#31

Post by untog »

godzillabrennus wrote: post #5

I’m disappointed in Hey so far. It’s a closed system (no IMAP). They are charging a premium price for it over Fastmail or Google Gsuite. There is no calendar. No ability to import old emails into it. Seems like they could have just released a mail app sitting on top of Fastmail and had more/better features from day one.

I understand the frustration around no IMAP but by the sound of it the UI for Hey ("there's no Inbox, there's Imbox") implies that it might not make sense for this to be accessed in the way normal e-mail is.

Re: Basecamp’s founders are trying to start an email rebellion

#32

Post by timdorr »

AlexandrB wrote: post #27
godzillabrennus wrote: post #5

I’m disappointed in Hey so far. It’s a closed system (no IMAP). They are charging a premium price for it over Fastmail or Google Gsuite. There is no calendar. No ability to import old emails into it. Seems like they could have just released a mail app sitting on top of Fastmail and had more/better features from day one.

> It’s a closed system (no IMAP). That's a huge bummer :( Does Hey support custom domains? IMAP and custom domain support would make Hey very appealing as a Fastmail replacement after Australia shot its tech industry in the foot with new surveillance regulation. Edit: Looks like custom domain support is planned but not yet available: https://hey.com/faqs/ Edit edit: timdorr beat me to it :D

Nope: https://hey.com/faqs/#can-i-use-my-own-custom-domain-with-he...

Re: Basecamp’s founders are trying to start an email rebellion

#33

Post by timdorr »

alexedw wrote: post #24

Features look quite promising, but I'm not able to find any details on their site about using your own domain? Probably the only reason I wouldn't ditch my personal Gsuite.

Nope: https://hey.com/faqs/#can-i-use-my-own-custom-domain-with-he...

Re: Basecamp’s founders are trying to start an email rebellion

#34

Post by bauerd »

hombre_fatal wrote: post #26
godzillabrennus wrote: post #5

I’m disappointed in Hey so far. It’s a closed system (no IMAP). They are charging a premium price for it over Fastmail or Google Gsuite. There is no calendar. No ability to import old emails into it. Seems like they could have just released a mail app sitting on top of Fastmail and had more/better features from day one.

We need to stop using Fastmail as the go-to example of email done right. They recycle your email address once you stop paying. A great black hat technique is to gather up all Fastmail addresses you can find in the wild and poll them to see when they're available again. Then launch social engineering attacks from them to impersonate the previous user. I found this out the hard way. Amateur hour. At least DHH has said…

Oh hello no. Any source on this? What's the timeframe?

Re: Basecamp’s founders are trying to start an email rebellion

#35

Post by throwaway57654 »

godzillabrennus wrote: post #5

I’m disappointed in Hey so far. It’s a closed system (no IMAP). They are charging a premium price for it over Fastmail or Google Gsuite. There is no calendar. No ability to import old emails into it. Seems like they could have just released a mail app sitting on top of Fastmail and had more/better features from day one.

Fastmail is based in Australia. Some use cases might have issues with that.

Re: Basecamp’s founders are trying to start an email rebellion

#38

Post by throwaway57654 »

agd wrote: post #13

This is quite an innovative approach to email, and they describe the features here: https://hey.com/features/ - screening by default - removes email tracking pixels - streamlined reply/read flows - improved attachment handling - doesn't interrupt you by default There's also a video tour of the product from the CEO here: https://www.youtube.com/watch?time_continue=296&v=UCeYTysLyG... For me as a gmail user I'm keen to…

I think being able to edit the subject and take private notes directly attached to the email are really good features.

Re: Basecamp’s founders are trying to start an email rebellion

#39

Post by whoopdedo »

godzillabrennus wrote: post #5

I’m disappointed in Hey so far. It’s a closed system (no IMAP). They are charging a premium price for it over Fastmail or Google Gsuite. There is no calendar. No ability to import old emails into it. Seems like they could have just released a mail app sitting on top of Fastmail and had more/better features from day one.

I use a calendar and email as two different applications. But I see the two have been tightly linked for decades. What is the workflow that demands this integration? Some clients will automatically create events from emails. But don't you get many more emails with dates in that you don't need to schedule for compared to the events you'll attend? Or there's the unified alerts when an important event is upcoming and when an important email arrives. But years ago we didn't have OS-level notification APIs like we do now. What am I overlooking that unified mail+calendar does that isn't available when they're separate?

Re: Basecamp’s founders are trying to start an email rebellion

#40

Post by testcase_delta »

godzillabrennus wrote: post #5

I’m disappointed in Hey so far. It’s a closed system (no IMAP). They are charging a premium price for it over Fastmail or Google Gsuite. There is no calendar. No ability to import old emails into it. Seems like they could have just released a mail app sitting on top of Fastmail and had more/better features from day one.

Have you used Basecamp for any period of time? I'm excited about Hey because I think it will bring the organization and clarity to email that I have enjoyed in Basecamp for a long time.
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