The public profile feature was not a great decision, but Ammon revoking it in two days and sending an apology to everyone is extremely respectable.
Tell HN: Triplebyte reverses, emails apology
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Re: Tell HN: Triplebyte reverses, emails apology
#422Earlier quoted context omitted.
I woulda thought they have enough engineers in the company that the engineers would have raised a red flag...
Studies actually show that subordinates generally do not raise concern to their superiors about issues for either fear of reprimand or thinking the superior knows more than you. If @ammon had said, “this will be a great feature,” the devs would keep quiet because they either (1) don’t want to be fired, or (2) trust he knows better than them.
That's part of why you should 1) ask before starting development, and 2) ask for feedback rather than telling people what to think.
Re: Tell HN: Triplebyte reverses, emails apology
#423It takes more than one person to design, approve and implement this feature. Ammon is trying to take the heat for a decision made by multiple people. Right now, Triplebyte on a resume doesn't tell me anything very positive. Why hasn't their VP of Growth or the Product Manager of Growth said anything on the subject? People should be held to account. Working for a startup, it's easy to figure out who's to blame for the…
FWIW, Ammon said elsewhere in this thread that his Product Manager did raise this issue with him and that he dismissed it.
Head of Product. Aaron.
This feature was still developed and pushed by the Growth team, which obviously don't report to Aaron, as they have their own VP.
Re: Tell HN: Triplebyte reverses, emails apology
#424Earlier quoted context omitted.
FWIW, Ammon said elsewhere in this thread that his Product Manager did raise this issue with him and that he dismissed it.
Head of Product. Aaron. This feature was still developed and pushed by the Growth team, which obviously don't report to Aaron, as they have their own VP.
Thanks for the correction!
Re: Tell HN: Triplebyte reverses, emails apology
#425It takes more than one person to design, approve and implement this feature. Ammon is trying to take the heat for a decision made by multiple people. Right now, Triplebyte on a resume doesn't tell me anything very positive. Why hasn't their VP of Growth or the Product Manager of Growth said anything on the subject? People should be held to account. Working for a startup, it's easy to figure out who's to blame for the…
Is this really the place to call out individuals? Maybe it is. I don't know.
But in today's call-out/shaming culture, I think we'd all be better off if we held back the urge to call people out like this whenever we can. The leader of the company has already taken responsibility and he's here replying to people in real time. No matter how we feel about the situation overall, calling out more individuals seems to server absolutely NO purpose.
Maybe I'm wrong, but if I am then I just won't participate in these sorts of discussions any more.
Re: Tell HN: Triplebyte reverses, emails apology
#426Earlier quoted context omitted.
> if no alarm bells went off internally when they were discussing this feature, they are not the group of people to entrust with information such as this. On the other hand, once shit hit the fan, you could argue that these people would be extra-careful about fucking it up again, as opposed to another company where everything seems silently OK. It's a bit like the story of the engineer who did a 400.000 dollar mistak…
> On the other hand, once shit hit the fan, you could argue that these people would be extra-careful about fucking it up again In my experience with Facebook, Google, and a variety of smaller companies, this doesn't happen. To people who think the way TripleByte apparently does, the fuck-up was getting caught , not violating trust in the first place. If they had no moral issues with betraying users, they won't have a…
So Go Daddy after the first "We're sorry..."?
Re: Tell HN: Triplebyte reverses, emails apology
#427Not sure how you could get this so, so wrong.
Re: Tell HN: Triplebyte reverses, emails apology
#428Earlier quoted context omitted.
This is all spot on. Super good comment, with the exception of the 'shareholder value maximization', that bit is bull and you should stop repeating it.
Genuine question - I'm curious why you consider the "shareholder value" part to be bull? Thanks.
Re: Tell HN: Triplebyte reverses, emails apology
#429Imagine being on the dev team and hearing this. I'd probably quit. Good grief ...
Having said that, it's weird that no-one raised this as dodgy while working on it.
Re: Tell HN: Triplebyte reverses, emails apology
#430I am not an active Triplebyte user, but I have an account and followed the thread(s). This e-mail (which I also got) seems like a heartfelt apology. They fucked up, realized it and turned the ship around. They listened and that's what counts for me. They listened to the negative feedback and responded to it. Some comments around here are extremely negative of the whole situation. More negative than I think they deser…
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Ever hang out with a sociopath/narcissist? They give the best heartfelt apologies, they almost make you feel guilty or something.
Not sure I agree with that. There's a very obvious example of clinical narcissism that we frequently hear about these days who seems to be a strong counterexample, in that they have never gone on record apologizing or taking responsibility for anything, even when doing so would be a clear, unambiguous winning move.
It's usually perilous to diagnose other people with psychiatric conditions over the Internet, and I don't think the case can be made for the Triplebyte CEO.