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Cloudflare silently deleted my DNS records

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Re: Cloudflare silently deleted my DNS records

#91

Post by use-net »

daenz wrote: post #6

This happened to me with AWS somewhat recently[0], and I never found out exactly what happened. I just chalk it up to some dev made a mistake and didn't tell anyone. It's pretty alarming when things like this happen though. 0. https://news.ycombinator.com/item?id=21326014

cloudns.net does it a bit more customer-friendly way:

they e-mailed me saying they deleted some domains not because some entries were broken or had problematic entries, but just because it was "underused", i.e. too few DNS resolve calls. So the tiny data packets in their nameserver caused them unnecessary consumption of electricity or whatever. Very compelling! This is how they do business these days.

They bombarded people with all sorts of useless info, but not about this policy of theirs. Makes you feel very much like the proverbial "valued customer".

Everything is going downhill in this century, that's a fact.

Re: Cloudflare silently deleted my DNS records

#92

Post by randomdude402 »

owenmarshall wrote: post #76
RcouF1uZ4gsC wrote: post #24

Be wary of being part of something that is a cost center for the company instead of a profit center. CloudFlare is selling domains at cost. That means they are not making any money from being a domain registrar, which means they will do everything to keep the cost of doing it as low possible to themselves. This means lack of customer service and use of ML dragnets for "anomalous" behavior.

.com has a price floor of $7.85. Most registrars seem to target anywhere from the $9.99 - $14.99 range for registration because, as far as I can tell, there is no real differentiation outside of price. Sure, I could spend $lots to get a dedicated account rep from MarkMonitor or CSC but that's not really feasible for my personal site. Are there really any registrars that hit a reasonable price point for individuals an…

Namesilo has been a great, cheap registrar for me for many years and has always had privacy included for free.

I tried several of the lower price registrar's back in the day, and they all sucked in their own way, despite me not needed anything except the thing to just stay registered.

One or two would change the price of their domain privacy, most renew the privacy for like 3 dollars and then send you the renewal email that your domain needs to be renewed, one of them used to charge me separately like 80 cents from some weird Canadian shell company...

I actually have a domain still with probably the biggest "cheap" provider, and they now have a thing where you are supposed to keep a deposit in your account to cover automatic renewals. Just charge my damn credit card guys, please.

So I'm saying namesilo all the way. Only one that hasn't ever pulled any shenanigans on me.

Re: Cloudflare silently deleted my DNS records

#93

Post by rationalfaith »

jgrahamc wrote: post #83

This is being looked into internally and I am involved. Likely won’t post an update here as it pertains to a customer account (unless customer agrees). BTW If you, dear reader, ever find yourself so frustrated with Cloudflare that you feel like your only recourse is a blog post... my email is jgc@cloudflare.com and I’m happy to hear from people.

You better add redundancies here on untracked transactions on your DNS record ledger.

Re: Cloudflare silently deleted my DNS records

#94

Post by iudqnolq »

jgrahamc wrote: post #83

This is being looked into internally and I am involved. Likely won’t post an update here as it pertains to a customer account (unless customer agrees). BTW If you, dear reader, ever find yourself so frustrated with Cloudflare that you feel like your only recourse is a blog post... my email is jgc@cloudflare.com and I’m happy to hear from people.

OP here.

You can post updates with any relevant information. Probably goes without saying, but if the issue has to do with my billing or address please don't post specific details without asking me first.

I will link to this comment from TFA for verification. (Edit: added to the bottom. If you need more verification you have my email.)

Edit2: I see that the domain is back in my account and listed as "Pending Nameserver Update". I don't think that's because of something I did.

Re: Cloudflare silently deleted my DNS records

#95

Post by pmlnr »

paulfurley wrote: post #77

FWIW I recently evaluated a few DNS companies after Namecheap ballsed up our MX records in a similar way. I actively looked for someone we could pay money to, so we are their customer (as opposed to being a free tier user, effectively a cost) The winner was DNSimple[1], who do exactly 1 thing, and they do it extremely well. And they are small enough to not take themselves too seriously[2], which I really appreciate.…

Digitalocean has free dns service with an api; it's good and reliable.

Running my own dns looks more and more reasonable though.

Re: Cloudflare silently deleted my DNS records

#96

Post by Paul-ish »

> However, I'm unable to log in to their community forum. When I click the login button I'm redirected to my dashboard, and when I then click Support on the dashboard I'm redirected back to the forum without being logged in. I suppose it's possibly an issue with Firefox blocking cookies (although I disabled tracking prevention) so it's possible this part is partly a problem on my end.

I'm into issues like this more and more, where you run into some strange behavior on a website and you wonder "How did this ever make it into production?", then you open the website in Chrome and the flows work fine. I worry that Firefox is becoming less and less viable.

Re: Cloudflare silently deleted my DNS records

#97

Post by use-net »

ocdtrekkie wrote: post #9
fernandotakai wrote: post #5

as much as i like cloudflare (and i like them a lot), it's kind of absurd that this kind of thing can happen. a lot of red flags that, if true, would mean that their infrastructure require a lot more care (127.0.0.1 as the source of an audit event? no email when DNS records are deleted? no 1-to-1 message due to this happening?).

At the very least, this sort of lack of good process is definitely what happens when Google decides to cut you off (and another person just commented a similar experience with Amazon), but I suspect it's likely the case for a much larger number of companies and services than people realize. It's fundamental internet architecture, and often little more thought goes into account termination than what you'd do to ban so…

just wait until MS revokes certain certs and all Win machines with TPM stop booting LOL!

Re: Cloudflare silently deleted my DNS records

#98

Post by hedwall »

iudqnolq wrote: post #85
paulfurley wrote: post #77

FWIW I recently evaluated a few DNS companies after Namecheap ballsed up our MX records in a similar way. I actively looked for someone we could pay money to, so we are their customer (as opposed to being a free tier user, effectively a cost) The winner was DNSimple[1], who do exactly 1 thing, and they do it extremely well. And they are small enough to not take themselves too seriously[2], which I really appreciate.…

Thank you. Looks like I'll just have to pay more. Any recommendations for a registrar?

Dnsimple is a registrar as well. I have my personal domains there.

Re: Cloudflare silently deleted my DNS records

#99

Post by somehnguy »

Jerry2 wrote: post #44
whatthesmack wrote: post #2

This is frightening. I just started the process of moving all ~60 of my domains from Amazon Registrar + Google Cloud DNS to Cloudflare, and will definitely wait until somebody from Cloudflare chimes in here to clarify what's going on.

> moving all ~60 of my domains from Amazon Registrar + Google Cloud DNS to Cloudflare You're very brave considering that Cloudflare doesn't even have U2F yet Google and Amazon do.

They have TOTP 2 factor however.

Re: Cloudflare silently deleted my DNS records

#100

Post by rabite »

sjburt wrote: post #64
potency wrote: post #53

Cloudflare lost my support when they started de-platforming people for holding opinions they didn't agree with. Censorship outside of strictly legal bounds should not be tolerated from a company as powerful as Cloudflare.

At least in some cases, those people were claiming that because they hadn't been removed, Cloudflare supported them. I don't see what other option Cloudflare had at that point.

Except that Matthew Prince, Cloudflare's CEO, made that up out of thin air. There's no point where Daily Stormer said that Cloudflare supported their ideology. There's no record of this on the Internet. Can't find it, because nobody at the site ever made such claims. Stormer was kicked off of dozens of domain registrars and registries (GoDaddy, Google, Namecheap, Dreamhost, several national cctlds) in the same period -- none of them had to come up with a fake excuse like "people will think we support their ideology". Cloudflare does do infrastructure plenty of pedophile and Islamic terrorist sites, so now we can assume that they actually do support those as they aren't removing them from the service.

Cloudflare also didn't even bother telling that lie anymore when the dozens of sites they censored afterwards including 8chan were systematically barred from basic commerce.

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