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Wrong takeaway. If you're going to sell on Amazon, use FBA. A-z claims cannot be filed on FBA orders. If this is in fact your last sale on Amazon, and you no longer intend to do business with them, email Jeff@Amazon.com as a last resort. Keep in mind, that email should not be used lightly. Be succinct and stoic. Provide proof that you have done everything else to resolve the matter.
Can you use FBA for one-off, used items?
Wouldn't that be a good small claims court case? There's good documentation that the item has been shipped, and the seller is out of both the money and the camera.
But when you use Amazon you agree to binding arbitration...
To me this sounds like Amazon is saying "this is too complicated for us, and we don't see how to deal with it, because we don't know who's telling the truth". Like "If you've got a problem and a case, go to the police; not against us, but against the buyer".
Wrong takeaway. If you're going to sell on Amazon, use FBA. A-z claims cannot be filed on FBA orders. If this is in fact your last sale on Amazon, and you no longer intend to do business with them, email Jeff@Amazon.com as a last resort. Keep in mind, that email should not be used lightly. Be succinct and stoic. Provide proof that you have done everything else to resolve the matter.
Does emailing the CEO really work? If I contact regular Amazon support, I end up talking to a bot presumably since their employee time is so valuable. But I can just hit up Jeff like it's no big deal? Honestly asking, there might be some special team to go through the jeff@amazon.com emails.
Did you sell it as used? If you opened the package and touched the product it can no longer be sold as new. I have called out sellers on this crap before and gotten my money back. When I order new I expect a factory sealed box. (Also illegal in the US https://www.law.cornell.edu/cfr/text/16/20.1 ) So assuming you sold this as used, that sucks I feel for you. However if your one of those scumbags who sells used things…
Earlier quoted context omitted.
Once yes, I was sent a "new" hard drive. SMART showed 4000 something power on hours. They let me keep it and refunded me. Also damn on the downvotes. Guess as someone buying online I should just enjoy getting used shit sent to me at a new price?
No, but you should be a decent human being. The guy got scammed thousands of dollars and you're "that guy" saying it's probably his fault with no evidence. Just say, "sorry this happened to you, that sucks" or say nothing.
Umm, I had you until that line...
That line of unquestioning sympathy may be polite, but it leads us to nowhere. Or more precisely, to insular groups of internally self-validating comments with no sanity check or objective truth.
Tone, hey, sure, maybe OP could've been a bit more reserved.
But I will defend vehemently against attempts to sanction people with questions and wanting to know details before committing their moral outrage one way or another.
There is no perfect system that protects buyers and sellers. Change the rules and buyers will be complaining. The reason it is skewed towards buyers is: 1) who in there right mind would buy something online where there is no protection (sellers aren't the same as they have to sell somewhere to make a living). 2) most buyers are honest who just want their item. Profiting from fraud as a buyer is a lot more work as the…
I totally get the frustration and such, and not trying to protect Amazon, but: author's web site intercepting browser history to trigger "checkout this content before you leave" when back navigation is clicked is outright evil. Just don't do that, be kind to visitors. Edit: 1. Dictionary: evil, adj.: morally bad, cruel, or very unpleasant 2. To get the prompt you need to stay around on the page for a while, scroll ar…
EDIT: Also, I think "outright evil" is a bit strong. A dark pattern for sure, but not quite evil.