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Amazon let a fraudster keep my Sony A74 IV and refunded him

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Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#31

Post by crmrc114 »

OrgNet wrote: post #15
crmrc114 wrote: post #12

Did you sell it as used? If you opened the package and touched the product it can no longer be sold as new. I have called out sellers on this crap before and gotten my money back. When I order new I expect a factory sealed box. (Also illegal in the US https://www.law.cornell.edu/cfr/text/16/20.1 ) So assuming you sold this as used, that sucks I feel for you. However if your one of those scumbags who sells used things…

> I sold a mint-in-box Sony a7R 4

RTA > "To this day, I have no idea what he claimed was “missing” from the package. I even included all the original plastic wrap!"

He opened a factory box and unwrapped the product. How else would he photograph all the parts with the kit?

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#32

Post by grawprog »

crmrc114 wrote: post #22
Ensorceled wrote: post #18

Earlier quoted context omitted.

When this happens, and you get your money back, do you keep the product?

Once yes, I was sent a "new" hard drive. SMART showed 4000 something power on hours. They let me keep it and refunded me. Also damn on the downvotes. Guess as someone buying online I should just enjoy getting used shit sent to me at a new price?

No I think it's more your tone and your insinuations against the op that have nothing to do with the actual issue discussed in the op.

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#33

Post by milankragujevic »

Similar thing happened to me with PayPal, buyer got to keep the item, and got a refund (by doing a chargeback on their CC) and I got billed the amount + 15% of fees and punishment. I provided exhausting proof of delivery and that there was no contact or complaints from the buyer, but they didn't care. They said, since it's a chargeback, they HAVE to give them their money back. The buyer was a client of Commonwealth Bank of Australia.

Ironically, when I tried doing a chargeback on a transaction as a buyer, I got denied after waiting for 30 days for a reply, and had to pay a fee for an "untruthful claim". The bank is Erste Bank in Serbia. In my opinion my claim was valid, as the seller did not reply to me at all.

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#34

Post by kube-system »

csours wrote: post #19
CamelCaseName wrote: post #2

Wrong takeaway. If you're going to sell on Amazon, use FBA. A-z claims cannot be filed on FBA orders. If this is in fact your last sale on Amazon, and you no longer intend to do business with them, email Jeff@Amazon.com as a last resort. Keep in mind, that email should not be used lightly. Be succinct and stoic. Provide proof that you have done everything else to resolve the matter.

Can you use FBA for one-off, used items?

I've done FBA for used books, not sure about cameras.

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#35

Post by tus88 »

There is no perfect system that protects buyers and sellers. Change the rules and buyers will be complaining. The reason it is skewed towards buyers is:

1) who in there right mind would buy something online where there is no protection (sellers aren't the same as they have to sell somewhere to make a living).

2) most buyers are honest who just want their item. Profiting from fraud as a buyer is a lot more work as they need to resell the item to gain currency, which is risky (both from exposing themselves to stolen item investigations as well as being a victim of fraud themselves as a seller).

3) imagine if sellers could just ship rocks to buyers instead of cameras without consequence. Every scammer and his dog would be in on the gig without 5 seconds. (1) becomes even more bleak.

The general view is sellers need to take fraud into their overall operating expense budget, just like department stored do with shoplifting.

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#36

Post by gonehome »

lucasmullens wrote: post #23
CamelCaseName wrote: post #2

Wrong takeaway. If you're going to sell on Amazon, use FBA. A-z claims cannot be filed on FBA orders. If this is in fact your last sale on Amazon, and you no longer intend to do business with them, email Jeff@Amazon.com as a last resort. Keep in mind, that email should not be used lightly. Be succinct and stoic. Provide proof that you have done everything else to resolve the matter.

Does emailing the CEO really work? If I contact regular Amazon support, I end up talking to a bot presumably since their employee time is so valuable. But I can just hit up Jeff like it's no big deal? Honestly asking, there might be some special team to go through the jeff@amazon.com emails.

There's a history where people email Bezos and he'll forward that email along to someone responsible for that thing with a single '?'. [0]

https://www.inc.com/bill-murphy-jr/5-years-later-jeff-bezos-...

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#37

Post by node1 »

I have heard many stories online where customers bought new graphic cards/cpus/camera gear from 'Sold by Amazon.com' but instead receive used ones. Or receive different cheaper (older generation) products.

It does not seem to be a good place to buy or sell expensive items.

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#38

Post by CamelCaseName »

lucasmullens wrote: post #23
CamelCaseName wrote: post #2

Wrong takeaway. If you're going to sell on Amazon, use FBA. A-z claims cannot be filed on FBA orders. If this is in fact your last sale on Amazon, and you no longer intend to do business with them, email Jeff@Amazon.com as a last resort. Keep in mind, that email should not be used lightly. Be succinct and stoic. Provide proof that you have done everything else to resolve the matter.

Does emailing the CEO really work? If I contact regular Amazon support, I end up talking to a bot presumably since their employee time is so valuable. But I can just hit up Jeff like it's no big deal? Honestly asking, there might be some special team to go through the jeff@amazon.com emails.

>Does emailing the CEO really work. ?

Yes it does. It goes to his executive team. Granted, I haven't used that email in almost 2 years. I hear response time is way longer nowadays.

>But I can just hit up Jeff like it's no big deal?

No, you'll get ignored if your issue is not substantial or if you haven't gone through every other possible method of resolution. This is the "supreme court" of Amazon support, akin to the Ombudsman's office.

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#39

Post by cptskippy »

lucasmullens wrote: post #23
CamelCaseName wrote: post #2

Wrong takeaway. If you're going to sell on Amazon, use FBA. A-z claims cannot be filed on FBA orders. If this is in fact your last sale on Amazon, and you no longer intend to do business with them, email Jeff@Amazon.com as a last resort. Keep in mind, that email should not be used lightly. Be succinct and stoic. Provide proof that you have done everything else to resolve the matter.

Does emailing the CEO really work? If I contact regular Amazon support, I end up talking to a bot presumably since their employee time is so valuable. But I can just hit up Jeff like it's no big deal? Honestly asking, there might be some special team to go through the jeff@amazon.com emails.

Lots of places have special teams to respond to the "CEO's emails".

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#40

Post by zippergz »

lucasmullens wrote: post #23
CamelCaseName wrote: post #2

Wrong takeaway. If you're going to sell on Amazon, use FBA. A-z claims cannot be filed on FBA orders. If this is in fact your last sale on Amazon, and you no longer intend to do business with them, email Jeff@Amazon.com as a last resort. Keep in mind, that email should not be used lightly. Be succinct and stoic. Provide proof that you have done everything else to resolve the matter.

Does emailing the CEO really work? If I contact regular Amazon support, I end up talking to a bot presumably since their employee time is so valuable. But I can just hit up Jeff like it's no big deal? Honestly asking, there might be some special team to go through the jeff@amazon.com emails.

Regular Amazon customer service is not a bot, it is staffed by a large number of people. They aren't necessarily great (or empowered to be great), but they are humans.

If you email the CEO, it goes to a team of people who handle those messages, not just to him personally. It's not guaranteed to work, but it sometimes does.

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