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Amazon let a fraudster keep my Sony A74 IV and refunded him

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Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#11

Post by 1024core »

GuardLlama wrote: post #7
CamelCaseName wrote: post #2

Wrong takeaway. If you're going to sell on Amazon, use FBA. A-z claims cannot be filed on FBA orders. If this is in fact your last sale on Amazon, and you no longer intend to do business with them, email Jeff@Amazon.com as a last resort. Keep in mind, that email should not be used lightly. Be succinct and stoic. Provide proof that you have done everything else to resolve the matter.

Meta takeaway, probably: A popular PetaPixel post that gets coverage on additional social platforms is your only form of recourse against Amazon.

Real takeaway: Amazon doesn't give a shit.

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#12

Post by crmrc114 »

Did you sell it as used? If you opened the package and touched the product it can no longer be sold as new. I have called out sellers on this crap before and gotten my money back. When I order new I expect a factory sealed box. (Also illegal in the US https://www.law.cornell.edu/cfr/text/16/20.1 )

So assuming you sold this as used, that sucks I feel for you. However if your one of those scumbags who sells used things on Amazon as new I have no sympathy and I would happily report you for my money back. (I have encountered this maybe twice in all the electronics I buy on Amazon)

If you want to sell used things you have opened, flag them as such on Amazon or go to Ebay. I buy from both places and will always take a deal on a cheaper gently used item if its disclosed up front.

Edit: For clarity, FTA > "To this day, I have no idea what he claimed was “missing” from the package. I even included all the original plastic wrap!" He opened a factory box and unwrapped the product. How else would he photograph all the parts with the kit?

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#13

Post by forrestthewoods »

Wowfunhappy wrote: post #9
jfim wrote: post #4

Wouldn't that be a good small claims court case? There's good documentation that the item has been shipped, and the seller is out of both the money and the camera.

But when you use Amazon you agree to binding arbitration...

OP should go through arbitration and blog the process/result.

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#14

Post by jacquesm »

crmrc114 wrote: post #12

Did you sell it as used? If you opened the package and touched the product it can no longer be sold as new. I have called out sellers on this crap before and gotten my money back. When I order new I expect a factory sealed box. (Also illegal in the US https://www.law.cornell.edu/cfr/text/16/20.1 ) So assuming you sold this as used, that sucks I feel for you. However if your one of those scumbags who sells used things…

That could very well be but then the 'buyer' should return the goods.

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#15

Post by OrgNet »

crmrc114 wrote: post #12

Did you sell it as used? If you opened the package and touched the product it can no longer be sold as new. I have called out sellers on this crap before and gotten my money back. When I order new I expect a factory sealed box. (Also illegal in the US https://www.law.cornell.edu/cfr/text/16/20.1 ) So assuming you sold this as used, that sucks I feel for you. However if your one of those scumbags who sells used things…

> I sold a mint-in-box Sony a7R 4

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#16

Post by jacquesm »

deadmetheny wrote: post #6

Sounds about right. Amazon's return policies have always heavily favored customers, even after creating the marketplace.

No, especially after creating the marketplace. Before that Amazon would had a much stronger incentive to treat the customers and themselves in a more balanced way.

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#17

Post by abbot2 »

I totally get the frustration and such, and not trying to protect Amazon, but: author's web site intercepting browser history to trigger "checkout this content before you leave" when back navigation is clicked is outright evil. Just don't do that, be kind to visitors.

Edit:

1. Dictionary: evil, adj.: morally bad, cruel, or very unpleasant

2. To get the prompt you need to stay around on the page for a while, scroll around, pretend to read it. Triggers at least in mobile chrome browser.

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#18

Post by Ensorceled »

crmrc114 wrote: post #12

Did you sell it as used? If you opened the package and touched the product it can no longer be sold as new. I have called out sellers on this crap before and gotten my money back. When I order new I expect a factory sealed box. (Also illegal in the US https://www.law.cornell.edu/cfr/text/16/20.1 ) So assuming you sold this as used, that sucks I feel for you. However if your one of those scumbags who sells used things…

When this happens, and you get your money back, do you keep the product?

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#19

Post by csours »

CamelCaseName wrote: post #2

Wrong takeaway. If you're going to sell on Amazon, use FBA. A-z claims cannot be filed on FBA orders. If this is in fact your last sale on Amazon, and you no longer intend to do business with them, email Jeff@Amazon.com as a last resort. Keep in mind, that email should not be used lightly. Be succinct and stoic. Provide proof that you have done everything else to resolve the matter.

Can you use FBA for one-off, used items?

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#20

Post by draw_down »

abbot2 wrote: post #17

I totally get the frustration and such, and not trying to protect Amazon, but: author's web site intercepting browser history to trigger "checkout this content before you leave" when back navigation is clicked is outright evil. Just don't do that, be kind to visitors. Edit: 1. Dictionary: evil, adj.: morally bad, cruel, or very unpleasant 2. To get the prompt you need to stay around on the page for a while, scroll ar…

Come on.
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