Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Gandi loses data, customers told to use their own backups

status.gandi.net

Post reply on HN
Print view View original

111–120 of 389 posts

Re: Gandi loses data, customers told to use their own backups

#111

Post by [deleted] »

Eikon wrote: post #95
y4mi wrote: post #84

Earlier quoted context omitted.

It can be, it just doesn't have to be Let's say a typical admin of a small shop wants to backup his postgres database. The first thing he'll use is probably pg_dumpall which he'll output to a storage. No replication involved. The backup is just a bunch of sql statements to recover the last known state of the database. It's a different kind of format however, which -by definition- isn't a replica anymore. (And this pr…

> No replication involved. The backup is just a bunch of sql statements to recover the last known state of the database. You probably should look up the definition of “replication”.

[deleted]

Re: Gandi loses data, customers told to use their own backups

#112

Post by yibg »

devit wrote: post #98
EnderMB wrote: post #28

Oof, this Twitter thread looks particularly bad, especially the response from the official Gandi account. https://twitter.com/andreaganduglia/status/12151991477012316... While I appreciate that there are real people behind these companies that are probably having a really rough time right now, the criticism that Gandi are getting as a company is justified - and if Gandi are truly a "no bullshit" company they need to…

I don't get the criticism. If they lost all the data, then obviously the only option for customers is to either use their own backups if they have them or accept that the data is permanently lost. One can criticize their lack of additional redundancy, but don't see what's wrong with the response.

I’m pretty repelled by their tone in that thread. Sweeping it under the rug (could’ve happened to anyone / shit happens) instead of just owning up to it. Throwing in that completely inappropriate meme. Contradicting their marketing material when it’s convenient (are snapshots backups?) and general passive aggressiveness.

Re: Gandi loses data, customers told to use their own backups

#113

Post by [deleted] »

Eikon wrote: post #95
y4mi wrote: post #84

Earlier quoted context omitted.

It can be, it just doesn't have to be Let's say a typical admin of a small shop wants to backup his postgres database. The first thing he'll use is probably pg_dumpall which he'll output to a storage. No replication involved. The backup is just a bunch of sql statements to recover the last known state of the database. It's a different kind of format however, which -by definition- isn't a replica anymore. (And this pr…

> No replication involved. The backup is just a bunch of sql statements to recover the last known state of the database. You probably should look up the definition of “replication”.

[deleted]

Re: Gandi loses data, customers told to use their own backups

#114

Post by ben509 »

y4mi wrote: post #84
Eikon wrote: post #64

Earlier quoted context omitted.

I'm not, you can't do backup without replicating data, hence, if you do backup, you are doing replication.

It can be, it just doesn't have to be Let's say a typical admin of a small shop wants to backup his postgres database. The first thing he'll use is probably pg_dumpall which he'll output to a storage. No replication involved. The backup is just a bunch of sql statements to recover the last known state of the database. It's a different kind of format however, which -by definition- isn't a replica anymore. (And this pr…

> It's a different kind of format however, which -by definition- isn't a replica anymore.

All non-trivial replication has to cross machine boundaries. To transmit to another machine, you have to use a serial format since there are no pointers on the wire. So insisting that a replica must be the same format prohibits the concept of replication in practice.

Re: Gandi loses data, customers told to use their own backups

#115

Post by [deleted] »

Eikon wrote: post #10

> We sincerely apologize for the inconvenience that this situation has caused. This type of incident is extremely rare in the web hosting industry. Why are they speaking of the "industry" as a whole when they are to blame? It's even crazier they are not even explaining the source of the data loss and why the "replication systems" didn't help. IHMO they are trying to sweep this event under the carpet. They should inst…

[deleted]

Re: Gandi loses data, customers told to use their own backups

#116

Post by lotsofpulp »

polyvisual wrote: post #71
danr4 wrote: post #49

Earlier quoted context omitted.

Screenshotted in case (when) they delete it https://i.imgur.com/s3R1VVc.png Using memes after permanently losing customer data is extremely disrespectful.

Yeah, that's not a great way to win back the trust of your customers. I'm going to look at moving my domain registrations away from them.

I am moving my business away from them. Even if I didn't care about the backup situation, the PR response is stupidly immature and not worthy of reward.

Re: Gandi loses data, customers told to use their own backups

#117

Post by fchu »

deanmoriarty wrote: post #59

I have a custom domain with Gandi and take advantage of their mail forwarding option to forward the emails sent to the custom domain (my “no lock-in” email address) to my personal Gmail account. Considering how critical email is for me, seems like I won’t be trusting their MX servers to process all my inbound mail anymore and will soon be looking for another solution that works well with Gmail (don’t want to pay for…

Depending on your email volumes, mailgun could be a viable alternative

Re: Gandi loses data, customers told to use their own backups

#118

Post by slrz »

dv_dt wrote: post #103
briffle wrote: post #18

Earlier quoted context omitted.

In the last few years, I have seen many people confuse replication with backups. People see them as the same thing, but they really aren't. Even with snapshots, if the devices are the same, they might have the same firmware bug, etc.

Just to further explore that a bit, would you say replication adds independent copies for failures of media, while backup adds copies made by independent software against failures of process / software / media.

Replication covers durability (and availability) in face of system or media failure but does nothing whatsoever against software bugs or human error.

Re: Gandi loses data, customers told to use their own backups

#119

Post by jamesponddotco »

celticmusic wrote: post #79
aosaigh wrote: post #13

I don't have hosting with Gandi, but I do use them for domains and DNS. I'll be considering migrating my domains from them after this. Their response to this is exceptionally poor. To say essentially "this could happen to any other web host" it nonsense. I've never had this happen with any of the providers I've used for hosting and I'd be very angry if I had just lost an entire VPS. The fact that they've lost all sna…

I had an incident similar to this with linode, which is why I use and recommend Digital Ocean nowadays. My machine going away because you had hardware issues isn't my problem, and I'll spend my money on a more competent company.

When I worked at the WordPress hosting division of Copyblogger, we always had issues like these with Digital Ocean. They would email us saying that the node had a problem, and we had to recreate the server on our own.

Good thing we only kept caching servers in Digital Ocean, so those were easily recreated, but that always kept me away from DO, personally.

In fairness to them, though, DO do not claim to keep backup of the servers, as far as I know.

Re: Gandi loses data, customers told to use their own backups

#120

Post by clSTophEjUdRanu »

danr4 wrote: post #49
EnderMB wrote: post #28

Oof, this Twitter thread looks particularly bad, especially the response from the official Gandi account. https://twitter.com/andreaganduglia/status/12151991477012316... While I appreciate that there are real people behind these companies that are probably having a really rough time right now, the criticism that Gandi are getting as a company is justified - and if Gandi are truly a "no bullshit" company they need to…

Screenshotted in case (when) they delete it https://i.imgur.com/s3R1VVc.png Using memes after permanently losing customer data is extremely disrespectful.

Meh. It's Twitter. They lost data but arguing on Twitter circularly forever with these people solves nothing.
Post reply on HN