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Gandi loses data, customers told to use their own backups

status.gandi.net

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Re: Gandi loses data, customers told to use their own backups

#101

Post by champtar »

aosaigh wrote: post #14
anarcat wrote: post #9

I understand people might be upset because they lost data, but as a sysadmin, my reaction is "ooh shit, poor guys, that must be a horrible week"... And honestly, if you don't keep data of stuff you host on a server provider like this, you kind of get what you deserve...

No you don't. While agree everyone should have their own backups, you should expect your hosting company to properly replicate and backup their datacenters.

AWS recently had data loss https://news.ycombinator.com/item?id=20875489

Re: Gandi loses data, customers told to use their own backups

#102

Post by chrisseaton »

throwawayhhakdl wrote: post #75
chrisseaton wrote: post #58

Earlier quoted context omitted.

Why are they going out of their way to be disrespectful to their customers during a crisis? This is bizarre.

Probably because “they” == some individual social media rep

There's at least two of them going out of their way to be snide and snarky there - Julie and Stephan.

Re: Gandi loses data, customers told to use their own backups

#103

Post by dv_dt »

briffle wrote: post #18
Eikon wrote: post #10

> We sincerely apologize for the inconvenience that this situation has caused. This type of incident is extremely rare in the web hosting industry. Why are they speaking of the "industry" as a whole when they are to blame? It's even crazier they are not even explaining the source of the data loss and why the "replication systems" didn't help. IHMO they are trying to sweep this event under the carpet. They should inst…

In the last few years, I have seen many people confuse replication with backups. People see them as the same thing, but they really aren't. Even with snapshots, if the devices are the same, they might have the same firmware bug, etc.

Just to further explore that a bit, would you say replication adds independent copies for failures of media, while backup adds copies made by independent software against failures of process / software / media.

Re: Gandi loses data, customers told to use their own backups

#104

Post by jandrese »

webrobots wrote: post #2

Dear customer, This mail is a follow-up to the previous email we sent (on January 8th, 2020) on this topic. As a reminder, yesterday, we experienced an incident on a storage unit at our LU-BI1 datacenter, located in Luxembourg. Despite the replication systems in place, and the combined efforts of our technical teams throughout the night, we were unable to reover the data that was lost on the impacted storage unit. We…

> This type of incident is extremely rare in the web hosting industry.

I read this as "so maybe you should consider one of the other web hosting companies that doesn't have problems like this."

Re: Gandi loses data, customers told to use their own backups

#105

Post by munmaek »

code4tee wrote: post #90
danr4 wrote: post #49

Earlier quoted context omitted.

Screenshotted in case (when) they delete it https://i.imgur.com/s3R1VVc.png Using memes after permanently losing customer data is extremely disrespectful.

Why are they @&$ing around on Twitter when they should be fixing the damn problem. Unbelievable.

It's almost as if the person managing the official media accounts is different than the person working on fixing the problem. Almost.

Re: Gandi loses data, customers told to use their own backups

#106

Post by zaarn »

code4tee wrote: post #90
danr4 wrote: post #49

Earlier quoted context omitted.

Screenshotted in case (when) they delete it https://i.imgur.com/s3R1VVc.png Using memes after permanently losing customer data is extremely disrespectful.

Why are they @&$ing around on Twitter when they should be fixing the damn problem. Unbelievable.

Well, that is explainable, unlike not making backups; they have what's called a PR or media team that gets updates and details from developers while they work on this.

Additionally, data recovery is a lot of waiting in most cases, there isn't much to do as your business burns down around you

Re: Gandi loses data, customers told to use their own backups

#107

Post by privateSFacct »

There have been a number of threads suggesting places like Gandi over AWS because they are so much cheaper. I've always been skeptical about building key apps on these types of places but folks INSIST it's the right choice.

3TB at Gandi costs $6 + you get compute with it. 3TB of bandwidth at AWS might be $270.

Has anyone tried this instead of using cloudfront etc? Get 100 $6 hosts and pump out content for your ipv6 connecting clients etc?

Re: Gandi loses data, customers told to use their own backups

#108

Post by ben509 »

y4mi wrote: post #61
Eikon wrote: post #42

Earlier quoted context omitted.

A backup is a replication of the live dataset, although, usually out of sync to be useful when the main dataset goes bad.

You might want to read the Wikipedia definition, because you're technically mistaken. https://en.m.wikipedia.org/wiki/Backup

That's a long article; please quote the part you're referring to so we're all looking at the same text.

> a backup, or data backup is a copy of computer data taken and stored elsewhere so that it may be used to restore the original after a data loss event

Since a "replica" is a copy, that seems technically correct.

Re: Gandi loses data, customers told to use their own backups

#109

Post by benguild »

I hate to say it but Gandi seems like they’re in a quality freefall. I had a domain there a year or two back because they were one of the only registrars that supported that particular extension... and man, so many problems just with simple tasks like updating the WHOIS info and credit card for renewal.

This is basic stuff.

Re: Gandi loses data, customers told to use their own backups

#110

Post by deanmoriarty »

chrisseaton wrote: post #102
throwawayhhakdl wrote: post #75

Earlier quoted context omitted.

Probably because “they” == some individual social media rep

There's at least two of them going out of their way to be snide and snarky there - Julie and Stephan.

Stephan is the damn CEO of Gandi! Unbelievable.
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