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Gandi loses data, customers told to use their own backups

status.gandi.net

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Re: Gandi loses data, customers told to use their own backups

#51

Post by rahuldottech »

tbyehl wrote: post #36
aosaigh wrote: post #14

Earlier quoted context omitted.

No you don't. While agree everyone should have their own backups, you should expect your hosting company to properly replicate and backup their datacenters.

That is not the industry standard for web hosting. Never has been, never will be. Backups aren't free. Replication isn't free. DR isn't free. If a customer isn't paying a premium for them, they aren't getting them. Read the terms of service.

In this case, the customer did pay for it: https://twitter.com/andreaganduglia/status/12152083871699804...

See full thread. Snapshots are marketed as backups.

Re: Gandi loses data, customers told to use their own backups

#52

Post by actuator »

scohesc wrote: post #19
atlasAUPrivacy wrote: post #5

Earlier quoted context omitted.

“Please keep trusting us to host your data”

You really shouldn't trust anyone hosting your data. Always have backups!

This becomes very difficult as your data grows. If you live in AWS world, imagine periodic snapshotting from EBS, S3, RDS(and other data stores), EFS etc. For most people a different DC of the same cloud provider should be enough. If you have to put this into a different cloud provider it is a big cost drain and difficult to manage let alone if you want to have your own physical backups.

Re: Gandi loses data, customers told to use their own backups

#53

Post by kryogen1c »

EnderMB wrote: post #28

Oof, this Twitter thread looks particularly bad, especially the response from the official Gandi account. https://twitter.com/andreaganduglia/status/12151991477012316... While I appreciate that there are real people behind these companies that are probably having a really rough time right now, the criticism that Gandi are getting as a company is justified - and if Gandi are truly a "no bullshit" company they need to…

This is god damn unbelievable

"Andrea, sorry about that and the incident. If we led you to believe that you had nothing to do on your side when warned multiple times to make your back ups, then we'll have to make it clearer, and stop assuming that it's an industry wide knowledge."

Re: Gandi loses data, customers told to use their own backups

#55

Post by [deleted] »

danr4 wrote: post #49
EnderMB wrote: post #28

Oof, this Twitter thread looks particularly bad, especially the response from the official Gandi account. https://twitter.com/andreaganduglia/status/12151991477012316... While I appreciate that there are real people behind these companies that are probably having a really rough time right now, the criticism that Gandi are getting as a company is justified - and if Gandi are truly a "no bullshit" company they need to…

Screenshotted in case (when) they delete it https://i.imgur.com/s3R1VVc.png Using memes after permanently losing customer data is extremely disrespectful.

[deleted]

Re: Gandi loses data, customers told to use their own backups

#56

Post by rorykoehler »

aosaigh wrote: post #13

I don't have hosting with Gandi, but I do use them for domains and DNS. I'll be considering migrating my domains from them after this. Their response to this is exceptionally poor. To say essentially "this could happen to any other web host" it nonsense. I've never had this happen with any of the providers I've used for hosting and I'd be very angry if I had just lost an entire VPS. The fact that they've lost all sna…

Same boat. As much as I hate to give Jeff Bezos another penny I can't look further than AWS for everything at this stage.

Re: Gandi loses data, customers told to use their own backups

#57

Post by CydeWeys »

anaphor wrote: post #25
Eikon wrote: post #10

> We sincerely apologize for the inconvenience that this situation has caused. This type of incident is extremely rare in the web hosting industry. Why are they speaking of the "industry" as a whole when they are to blame? It's even crazier they are not even explaining the source of the data loss and why the "replication systems" didn't help. IHMO they are trying to sweep this event under the carpet. They should inst…

Replication is not a backup as was already mentioned. A great example of this is when the KDE project almost lost all of their Git repos because they were mirroring a corrupted copy of the data. https://www.phoronix.com/scan.php?page=news_item&px=MTMzNTc

Fortunately, git is a DVCS, so anyone who checks out a repo has a complete copy of it.

Now, granted, it'd be a huge pain to track down all the people who had copies of the 1,500 different repos, and try to find as up-to-date as possible of a version of each, but I doubt they got anywhere close to potentially losing all their source code.

Incidentally this shows why it's a good idea to sync your repo to GitHub, even if the canonical repo is elsewhere: in addition to the usual reasons of incentivizing some contributors by giving them "GitHub credit", and increasing visibility of your project's code, GitHub can serve as a backup!

Also, on a side-note, 1,500 separate repositories?! That sounds way overkill. I wonder if they'd benefit from having a monorepo.

Re: Gandi loses data, customers told to use their own backups

#58

Post by chrisseaton »

danr4 wrote: post #49
EnderMB wrote: post #28

Oof, this Twitter thread looks particularly bad, especially the response from the official Gandi account. https://twitter.com/andreaganduglia/status/12151991477012316... While I appreciate that there are real people behind these companies that are probably having a really rough time right now, the criticism that Gandi are getting as a company is justified - and if Gandi are truly a "no bullshit" company they need to…

Screenshotted in case (when) they delete it https://i.imgur.com/s3R1VVc.png Using memes after permanently losing customer data is extremely disrespectful.

Why are they going out of their way to be disrespectful to their customers during a crisis? This is bizarre.

Re: Gandi loses data, customers told to use their own backups

#59

Post by deanmoriarty »

I have a custom domain with Gandi and take advantage of their mail forwarding option to forward the emails sent to the custom domain (my “no lock-in” email address) to my personal Gmail account.

Considering how critical email is for me, seems like I won’t be trusting their MX servers to process all my inbound mail anymore and will soon be looking for another solution that works well with Gmail (don’t want to pay for GSuite), and possibly also transfer my domain to another registrar.

That support tweet is such bad taste.

Re: Gandi loses data, customers told to use their own backups

#60

Post by dmix »

kryogen1c wrote: post #53
EnderMB wrote: post #28

Oof, this Twitter thread looks particularly bad, especially the response from the official Gandi account. https://twitter.com/andreaganduglia/status/12151991477012316... While I appreciate that there are real people behind these companies that are probably having a really rough time right now, the criticism that Gandi are getting as a company is justified - and if Gandi are truly a "no bullshit" company they need to…

This is god damn unbelievable "Andrea, sorry about that and the incident. If we led you to believe that you had nothing to do on your side when warned multiple times to make your back ups, then we'll have to make it clearer, and stop assuming that it's an industry wide knowledge."

After another support person made a joke in response to his very serious post.

This is one of the worst responses I’ve ever seen from a company, and I’m not being hyperbolic.

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